I think gold repair times are 3-5 days, not including transit.
Kathy White wrote:
This is my second time. The first was my broken 70 200 2.8 is II. It was there laying on a supervisors desk for 3 days until I called and threw a fit. i couldn't help but wonder how long it would have laid there if i hadn't complained. As it was that repair totaled 10 days or so. Normally I get them back in a week or less.
Kathy White wrote:
Looks really good. So how long was yours actually there at Canon for the servicing? This is the 4th day for mine to actually be there and still no notice yet that it is being shipped back. I'm Gold, so they say 3 days normally but except for a real problem I've normally gotten things shipped back the day they received it At this point I'm thinking it is not coming back today.
Kathy; I sent the 1DIII in for cleaning in December and it was gone a total of 5 days. In January I sent the 1DIV for cleaning and the turn around was 8 days. They must be busy right now. Jim
Kathy, the most important thing is obviously that they do the job right on your camera. That will be worth the wait and the trouble you've had with it.
Your profile shows you own a Mark IV. And a 1.4III tele. And you indicate you have the new zoom? I believe the max focal length of this combination is 728mm. Something holding you back? As my results have been super with this setup on static and inflight shots and I'm keeping the tele on all the time.
Kathy White wrote:
I'm gold. It arrived there Tuesday Morning. I'm thinking they are busy. Jims post suggests that too
When you shipped the package, did you place your CPS GOLD stickers on the carton? Or did you just send it in to Canon Factory Service with a warranty repair note? There's a misconception that you send you items to CPS. They repairs are completed at the same facilities as non-CPS repairs. CPS repairs receive a higher priority (basically jumping people in line).
The 3-5 day repair time is something I'm not sure of, do they count it from the day they receive it or the day after? So if they received it Tuesday, 3 days from Tuesday is Friday. 5 days would be Tuesday. I would expect that your item will be in the post back to you, by Tuesday.
One other note I'll pass along is, if you're on the Canon Repair Tracking website, don't expect an accurate "shipping" notification. That is, every time I've used Canon Factory Service, the email or tracking telling me that my item has shipped, has always been sent the day that my item is coming back.
I'm sorry that this has been very frustrating to you. I know the pain of having a brand new item and having it sent in. I have had a decentered 70-200 v1 that had to go back 2 or 3 times. I had a 70-200 v2 puke an IS ass'y a few months after owning it. My original 7D had focusing issues. I had a MKIII that went back 3 or 4 times (consequently another 1DIII that never went in...not even for the initial fix). I had a 24-70 v1 have those collars replaced 2 or 3 times. Both my 16-35's (v1 and v2) went into Canon. My 135, 35, 300, 85, 24-105 and probably some others have been in. I've had a few speedlights go in as well.
Needless to say, I've had a lot of items serviced by Canon. Some because they needed it. Some because I needed to rule out operator error. I've been very lucky (I'm going to knock on my desk now) that I've never needed more than 7 total calendar days, including holidays and transit, for my items to get back to me. Part of that is the facility I ship to is 1 day away, UPS ground.
Best wishes and I hope you get your camera soon. I've been on the fence about a 7DII and I went back to using 1DIV's for my sports shooting.
Kathy White wrote:
I agree that the issues should not have happened, however, the first one I had in AI Servo was the fastest focusing thing I ever had in my hands. It was an absolute joy to shoot (Just nothing I shot in oneshot was in focus) That is what made me keep trying. I may be wrong, but I think it's worth the effort if you can get one that works properly. If mine comes back working as it should, with it's small size and it's high MP, handling noise well, then I'll really like this camera and the trouble and frustration will be worth it.
Kathy,
I am curious if you could please explain what you observed in one shot and settings when all were oof? Pretty blanket. . Had you mfa'ed the lens? Was it multiple lenses with the issue? Was there. Sharp plane of focus but just not where intended? Was a tripod used with Is OFF OR shutter speed at least 1.6xFL? Focus search mode on or Off? Zone or other mode? Etc?
Curious, because I think I have heard or only 1 or 2 in the hundreds of posts that just had no sharp plane of focus at all (assuming you had items in front and henna intended plane). . Ironically, I believe some have fixed erratic focus by cleaning the contacts on the new 7dii and lenses. . You story is interesting so I thought your answers night provide help to others.
PetKal wrote:
Kathy, the most important thing is obviously that they do the job right on your camera. That will be worth the wait and the trouble you've had with it.
Yes, I so agree. I would much rather wait and have it come back working great.
gschlact wrote:
Kathy,
I am curious if you could please explain what you observed in one shot and settings when all were oof? Pretty blanket. . Had you mfa'ed the lens? Was it multiple lenses with the issue? Was there. Sharp plane of focus but just not where intended? Was a tripod used with Is OFF OR shutter speed at least 1.6xFL? Focus search mode on or Off? Zone or other mode? Etc?
Curious, because I think I have heard or only 1 or 2 in the hundreds of posts that just had no sharp plane of focus at all (assuming you had items in front and henna intended plane). . Ironically, I believe some have fixed erratic focus by cleaning the contacts on the new 7dii and lenses. . You story is interesting so I thought your answers night provide help to others. ...Show more →
To be honest, this occurred when it first came out and it was October. I just don't remember all the answers for you since it was months ago. It was really off with about 4 or 5 of my lenses that I tried. One of those same lenses, the 70 300L did a fantastic job with it in AI Servo but images shot with it on a sunny day, fast SS and low ISO, in oneshot were soft. Every single one of them. No I don't recall seeing a sharp area where it was just front or back focusing. I would have thought if it were then the servo shots wouldn't have been so good. I do recall the subject was my granddaughter in her Halloween Costume, and she was Mother Nature. So no lack of Contrast.
I do recall I tried the 135L, the 70 300L, the 70 200 2.8 II L with it, and I don't really recall which others. Most of the One shots were with the 70 200 which is what I shoot almost all my outdoor portraits with so I am accustomed to what to shoot with and get the results I want. No, I wasn't using a tripod. On a bright sunny day, fast SS, I saw no need for one. Either of my other 2 cameras would have had no problems with the shots. Nor would my daughters Rebel.
Canon has found and says they have correctted the problem with the second copy. It is still in quality control accoring to their updates.
I'll add that the AI Servo shots that I tested it with were at my daughter and her husbands go-kart track that they own. To my knowledge, the Karts are the fastest in the State here, and go over 25 mph. We have family events there often and I am quite accustomed to shooting them. The percentage of in focus shots and how fast it would switch subjects and still nail the shot was just amazing. I flicked from kart to kart and driver to driver with them coming right at me, and came home and almost every shot was in focus and sharp. I have shot this with the 5DIII and 1DIV and this camera outperformed both of them for this kind of shooting. It is the reason I tried again with a second copy.
In the US it took about 10 days to get mine back. Explanation was electronic focus was incorrect and adjustment made to correct electronic focus. They apparently were successful as the focusing is spot on!
Phazed wrote:
In the US it took about 10 days to get mine back. Explanation was electronic focus was incorrect and adjustment made to correct electronic focus. They apparently were successful as the focusing is spot on!
When will Canon start shipping the 7D ii with accurate electronic focusing? I will buy one when that happens.
If I may ask, where was your's shipped to? Mine went out to Newport News Friday and was received today. I've not used them before so I'll be interested to see if I get the same results.
gschlact, I can't speak for them but my copy would be spot on for one shot in a burst and over 1 foot off on the ones before or after. Until I deleted them today, I had numerous shots of geese in a field at 30 yards, where the AF point was directly on the goose but the plane of sharpness end before it ever got to the goose. This was tripod mounted with IS turned off on a 600II, singe point Servo, Case 2 (-2 0 0) Focus priority set to focus for 1st and 2nd. I've seen the same with flight shots, focus is just in front of the bird and far enough away to keep the bird OOF. That has been the majority of my issues - it's like Servo is predicting the movement way faster than the object is moving.
Well the service rep says they made electrical adjustments
on the auto focus and it is in shipping but can't tell me for sure
if it shipped today but maybe. Yay. I'm hoping. No email updates. I called them just now.
