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Archive 2015 · My Canon 7DII Repair Status

  
 
Kathy White
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p.4 #1 · My Canon 7DII Repair Status


Oh and I'm dealing with VA.


Jan 26, 2015 at 04:41 PM
lowa2
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p.4 #2 · My Canon 7DII Repair Status


bipock wrote:
Kathy and Phazed,

If I may ask, where was your's shipped to? Mine went out to Newport News Friday and was received today. I've not used them before so I'll be interested to see if I get the same results.

gschlact, I can't speak for them but my copy would be spot on for one shot in a burst and over 1 foot off on the ones before or after. Until I deleted them today, I had numerous shots of geese in a field at 30 yards, where the AF point was directly on the goose but the plane of sharpness end
...Show more

I've had very similar behavior with mine but I'm shooting with the 500II. Infuriating!!



Jan 26, 2015 at 06:00 PM
codyconway
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p.4 #3 · My Canon 7DII Repair Status


Kathy White wrote:
Oh and I'm dealing with VA.


same



Jan 26, 2015 at 06:13 PM
bipock
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p.4 #4 · My Canon 7DII Repair Status


lowa2 wrote:
I've had very similar behavior with mine but I'm shooting with the 500II. Infuriating!!


Send it in. No cost you, but time and you're losing shots by it not focusing right.



Jan 27, 2015 at 08:26 AM
lowa2
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p.4 #5 · My Canon 7DII Repair Status


bipock wrote:
Send it in. No cost you, but time and you're losing shots by it not focusing right.


Its at Canon now. They just received it.



Jan 27, 2015 at 12:07 PM
Kathy White
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p.4 #6 · My Canon 7DII Repair Status


lowa2 wrote:
Its at Canon now. They just received it.


And I am patiently, well maybe kind of patiently, well maybe not so patiently waiting for Fedex to ring my doorbell.



Jan 27, 2015 at 12:17 PM
bipock
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p.4 #7 · My Canon 7DII Repair Status


Mine should be back tomorrow. Be interesting to see they say, if anything.

Are you guys tracking through your CPS account or through the general repair account? How do you know what they did if you haven't gotten it back?



Jan 27, 2015 at 02:18 PM
kewlcanon
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p.4 #8 · My Canon 7DII Repair Status


Probably Canon is flooded with "broken" 7D II.


Jan 27, 2015 at 03:15 PM
Kathy White
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p.4 #9 · My Canon 7DII Repair Status


bipock wrote:
Mine should be back tomorrow. Be interesting to see they say, if anything.

Are you guys tracking through your CPS account or through the general repair account? How do you know what they did if you haven't gotten it back?


Sent if for warranty but thru CPS. It just took a quick call to have them read the repair ticket to me.




Jan 27, 2015 at 03:28 PM
RobertLynn
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p.4 #10 · My Canon 7DII Repair Status


Kathy White wrote:
Sent if for warranty but thru CPS. It just took a quick call to have them read the repair ticket to me.



Did you make sure to include your CPS labels on the outside of the package, as well as put that you're a CPS member on the inside of the package?

I know it sounds tedious, but they pull the CPS labeled boxes out, directly, and move them to the head of the line. It should also be in the nomenclature that you send in, because there is someone that opens packages and then sends the units to where they go. During the holidays, and sometimes during the summer, they use help that doesn't always have a full understanding of English (this is not me being xenophobic, but rather repeating what I was told by a CPS representative on the telephone).

I hope you get it back soon.



Jan 27, 2015 at 09:04 PM
Kathy White
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p.4 #11 · My Canon 7DII Repair Status


Robert, Yes, I had the stickers outside and the forms inside. I got them back this evening. I'm taking a couple of hours to go to the lake tomorrow so I hope I see something to photograph. Pretty cold and dull here.


Jan 27, 2015 at 09:09 PM
Kathy White
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p.4 #12 · My Canon 7DII Repair Status


Thanks for all the kind words and helpful comments. I'm looking forward to trying it out tomorrow.


Jan 27, 2015 at 09:10 PM
codyconway
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p.4 #13 · My Canon 7DII Repair Status


Glad to hear it's safely home! Good luck testing tomorrow, I have a feeling you will not be let down.


Jan 27, 2015 at 09:30 PM
sivrajbm
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p.4 #14 · My Canon 7DII Repair Status


Glad your baby made it back home...


Jan 27, 2015 at 09:44 PM
bipock
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p.4 #15 · My Canon 7DII Repair Status


Called CPS and was told electrical adjustments also. he rep explained that, in general, that meant during testing, they could not duplicate the problem. However, based on my description of the issue, they (techie guys) go in and make modifications to the tracking system.

Guess we'll find out this weekend on some redheads (ducks, not ladies).



Jan 27, 2015 at 09:54 PM
Prevelige
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p.4 #16 · My Canon 7DII Repair Status


In defense of CPS, I sent my 1D mark IV out on Monday afternoon last week, I had it back in my hands Thursday morning. They calibrated the 1D, with a 300 2.8, and a 2x. Meaningful repairs on both the body and the lens. The Teleconverter needed nothing.

I was stunned at how quickly everything was taken care of. I am a platinum member

Bob



Jan 27, 2015 at 10:01 PM
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