p.2 #1 · Now that my 5D Mark 3 is broken....how do I?
Tom K. wrote:
I really don't want to be thinking about always having two cameras with me in case the $3500 camera breaks.
It's like saying, "Gee, I am going on an important road trip, I'll be towing an extra car along just in case my BMW breaks down".
You are beginning to sound like a "Canon Cryer". Next you will be telling us that BMW's never break down, even though they cost a bit more than your camera.
Why do you think most pros have backup cameras? They also have backup plans for car breakdowns, computer crashes, etc.
p.2 #3 · Now that my 5D Mark 3 is broken....how do I?
Roland W wrote:
I hope you realaize that if you send it to Canon, the first thing they may do is do a reset, and if that fixes it, they may send it right back to you with out doing anything else to the camera. Have you ever had to reboot your computer because it locked up? Stuff happens and these are complex computerized machines that can upon occasion need a reset (reboot).
I think that you should talk to Canon, but do not be afraid to do the reset if that is what they advise. You have your symptoms documented, and if you just did a reset now, and things are then fine, you could then watch for a second occurance of your error code problem. If you get it again soon, then with that documentation, you have what you need to tell Canon to actually fix something.
I am not sure if the 5D3 has the feature, but the 1DX has a System Status Display you can select from the menu, and it has a new feature in there to view previous Error and Caution messages that have occured in the camera, along with what lens and flash was in use at the time of the error. This is likely of great help for service issues. You may want to look for that feature on the 5D3 and view the history. One note of caution is that if you do a reset on the camera, it may or may not keep the history informaiton, so if you have the feature, you may want write down a summary of the contents of the Camera Status Log before you do anything else, just so you have it. ...Show more →
Thank you for the advice. I don't own a micro-tiny Phillips screwdriver to remove the battery however.
p.2 #6 · Now that my 5D Mark 3 is broken....how do I?
No, they'll probably fly a technician out to you to repair it the next day! Just send it in to Canon to get it repaired and move on. Any thing can fail at any time, it's too bad that your's failed early, but the nice thing is that it is under warranty. Just think if it would be out of warranty and you actually had to pay for the whole repair plus shipping it to them! As suggested, have you checked with the store you bought it from to see if they'll just exchange it?
p.2 #7 · Now that my 5D Mark 3 is broken....how do I?
It may seem galling to have to reset a camera that is new and expensive but the fact is they incorporate the reset ability because they recognize that electronics can become crossed up at times and require a reset.
I think you would be far more upset if all it needed was a reset and you could not do it short of sending it in to the manufacturer.
p.2 #8 · Now that my 5D Mark 3 is broken....how do I?
markd61 wrote:
It may seem galling to have to reset a camera that is new and expensive but the fact is they incorporate the reset ability because they recognize that electronics can become crossed up at times and require a reset.
I think you would be far more upset if all it needed was a reset and you could not do it short of sending it in to the manufacturer.
I'll talk it over with Canon tomorrow.
I'll have to buy a super tiny Phillips screwdriver to get that battery out for a reset.
p.2 #9 · Now that my 5D Mark 3 is broken....how do I?
JohnBrose wrote:
No, they'll probably fly a technician out to you to repair it the next day! Just send it in to Canon to get it repaired and move on. Any thing can fail at any time, it's too bad that your's failed early, but the nice thing is that it is under warranty. Just think if it would be out of warranty and you actually had to pay for the whole repair plus shipping it to them! As suggested, have you checked with the store you bought it from to see if they'll just exchange it?
It's expensive to ship. I just paid a small fortune for the camera. It doesn't work. Canon should pay for shipping. That's just common courtesy and good business. Had I known they were going to sell me a broken camera then shipping wouldn't be an issue.
p.2 #12 · Now that my 5D Mark 3 is broken....how do I?
G-Gore wrote:
check your store policy regarding returns - maybe they will be willing to replace the camera.
Hmmmmm........I bought it from Adorama slightly less than one month ago. The have a 30 day return policy. I'll have to see if they will let me send it back and exchange it for a new one.
p.2 #14 · Now that my 5D Mark 3 is broken....how do I?
Tom K. wrote:
Thank you. I read that. I want a dependable camera. I shouldn't have to reset anything that cost over 3 grand. I'll talk to Canon tomorrow. This has been a massive disappointment. Now I will have no camera until they fix it. Ridiculous for a brand new expensive camera. Outrageous really.
Don't panic, and don't lose all hope. It happens to the most expensive electronic equipment ever made.
My then brand new 30D completely hung up on me after a few days. I stormed down to the shop where I bought it, and the manager calmly showed my how to "restore all default settings".
p.2 #15 · Now that my 5D Mark 3 is broken....how do I?
Tom K. wrote:
I'll have to buy a super tiny Phillips screwdriver to get that battery out for a reset.
Just buy it. You can get a nice little set for $10. You can afford it.
But maybe it is easier to kvetch on photo forums than take an active role in getting the show on the road.
Tools are useful. I'm surprised you don't have one already. You'll have it the next time you need like, say, a friend's glasses need the screw tightened to put the lens back in after it slipped out.
p.2 #16 · Now that my 5D Mark 3 is broken....how do I?
Anything can break down, even BMWs.
- as you said yourself, Canon are normally very reliable; this is the first Canon failure you've had, and there are many happy 5D3 users out there.
You've had your whinge, now move on.
Try the reset by removing the batteries; then call Canon or Adorama and send it in for repair/replacement.
p.2 #17 · Now that my 5D Mark 3 is broken....how do I?
Tom K. wrote:
I could do this "reset"......but.......the feeling of dependability on this camera is now gone. Keep in mind I traveled all day to get somewhere to shoot only to have the camera give me an error 30. I don't want this to happen again. How would you like to climb a mountain and be faced with an error 30 situation?
My Canon 5D Mark 3 is completely and utterly undependable right now. Not what I expected when I dropped all that money on it.
Sorry, just send that puppy in. I've shot EOS for 22 years and only had three utter failures: Command dial broke on my A2 twice, LCD died on a 1N and AF motor burned out on a 75-300 IS. Luckily warranty covered it and I only live a mile from the service center. All that happened in the 90s so I figured QC has improved in the last decade as all my problems were minor like contact cleaning and resets.
When I'm close to home I never carry a backup. However, for important trips and shoots I have a spare everything including camera.
p.2 #18 · Now that my 5D Mark 3 is broken....how do I?
If Adorama will exchange it for a new one I would do that.
Their exchange policy is a bit confusing. They give you 30 days to return or exchange......but......will they exchange something that has actually been used?
p.2 #20 · Now that my 5D Mark 3 is broken....how do I?
chez wrote:
Yes, try a different card, but as far as resetting goes, I'd rather get it looked at by Canon. You should not to have to reset anything on a new camera and might be a sign of something loose on a circuit board. Better have it fully checked by Canon than have this problem come back when your camera is out of warranty.
Or it might be a sign of a battery not seated properly. Simple solutions first.
