p.1 #1 · OnOneSoftware Perfect Photo Suite - No main window, no loupe
Just bought this software for Windows 7, 64 bit. First of all, it couldn't open several PSD files created with CS5. Secondly, it shows a blank main view and navigator/loupe.
p.1 #2 · OnOneSoftware Perfect Photo Suite - No main window, no loupe
What version are you running? Mine was working fine but I just updated to 6.02 (also under 64-bit Win 7) and now I also get a blank main screen and blank Navigator/Loupe. I get the same thing running it standalone or as a plug-in to Lightroom. I think it must be a bug in the new version.
p.1 #3 · OnOneSoftware Perfect Photo Suite - No main window, no loupe
i'm running 6.0.2 which is what the download link was when I purchased. The interesting thing is that the first thing they told me was to download the newest version and get back to them. No response when I told them I was already using the newest version.
p.1 #4 · OnOneSoftware Perfect Photo Suite - No main window, no loupe
I have the entire suite running in both CS5 and Light Room as plug-ins without any difficulty. I have the most recent upgrade, and am running Win 7 64 bit. I never run it standalone, and I don't think it can actually open a PSD itself when running as a standalone unless the PSD is saved with "maximum compatability." Try a jpeg or a tiff or a raw file to see if that is the problem.
p.1 #8 · OnOneSoftware Perfect Photo Suite - No main window, no loupe
for people who do not see any image and just see black in the window - try to check which brand and model video card you have , go to the manufacturers site and download the latest version of the driver . the latest driver will usually fix this problem .
p.1 #9 · OnOneSoftware Perfect Photo Suite - No main window, no loupe
i already did that. no change. it's just a buggy program. I've tried it on 2 computers running different video cards under win64 and cs5 64. I'm probably going to request a refund.
p.1 #10 · OnOneSoftware Perfect Photo Suite - No main window, no loupe
I completely uninstalled Version 6.02 and then re-installed Version 6.0. This fixed the problem and everything now works as it should (and as it did before I installed the Version 6.02 upgrade). You can download the Version 6.0 version from this link:
p.1 #12 · OnOneSoftware Perfect Photo Suite - No main window, no loupe
I'm not sure what was supposedly "fixed" (the email I got from OnOne announcing the 6.02 update only said "We've released a new update to the Suite, version 6.0.2, and it is available for download now. This is a free update for Suite 6 owners and provides many performance enhancements and other improvements.") but I know that I started seeing the same thing you see (no image in the main window and nothing in the navigator/loupe) right after I applied the V6.02 update.
OnOne's offices are closed today, but I will report this problem tomorrow. in the meantime, don't apply the V6.02 update.
p.1 #13 · OnOneSoftware Perfect Photo Suite - No main window, no loupe
i installed the 6.02 version on my pc windows 7 64 bit and 32 bit , i started having the black screen in the viewer area and it is freezing as well , i then updated the nvidia driver and now all issues are gone .
p.1 #14 · OnOneSoftware Perfect Photo Suite - No main window, no loupe
I updated drivers on my notebook and desktop with no change.
Unfortunately, when I purchased i received 6.02. I assume I can uninstall and install the 6.0 instead.
p.1 #15 · OnOneSoftware Perfect Photo Suite - No main window, no loupe
An interesting nuance on running 6.0.2 as a plug-in from photoshop. You need to duplicate the background. It won't run on an image that only has a background. Additinoally, once it fails to run (if you forget to duplicate the background) you have to terminate photoshop and re-run in order to get it to work.
p.1 #16 · OnOneSoftware Perfect Photo Suite - No main window, no loupe
Grrr...It just became a runaway process (taking 99% of CPU) when trying to close it as a plug-in from photoshop. I went to uninstall it but it doesn't show up in the control panel add/remove programs. How did you uninstall?
p.1 #18 · OnOneSoftware Perfect Photo Suite - No main window, no loupe
Just downgraded to 6.0.1 on my laptop but it's even worse. It now will not open at all in plugin mode. What a piece of !@#$@#. Can you say "Lack of testing?..."
p.1 #19 · OnOneSoftware Perfect Photo Suite - No main window, no loupe
Sorry to hear you're still having problems.
I updated my video driver and then re-installed the V6.02 update. Now I do get the image up in all the windows and it seems to work okay as a plug-in from either LightRoom or Photoshop. But if I try to use it in stand-alone mode it really screws up the colors when it opens a file. The opened files come out WAY too red. This happens when opening RAW files (Canon CR2 or Sony ARW files) as well as when opening JPG files. I don't think its a monitor profile issue because if I open a file in OnOne and then save it as a PSD file without making any changes, the PSD file's colors are messed up when subsequently opened in CS4 or Lightroom. It looks like OnOne is applying some kind of a color correction when it opens the file in stand-alone mode. I've tried changing OnOne's working color space but that has no affect.
Lack of testing for sure!!
It's unfortunate, because I really like some of the Perfect Suite's functions and capabilities, but the ongoing bugs are just too frustrating.
I'm going to contact OnOne tech support tomorrow, and hopefully there is a simple fix.
p.1 #20 · OnOneSoftware Perfect Photo Suite - No main window, no loupe
update, On my notebook, I uninstalled 6.0.1 which didn't work at all. I then re-installed 6.0.2 and it seems I can now run it from photoshop as a plug-in or from the standalone app. sheesh...
