I have a couple of quick questions regarding sending lenses in for calibration. Due to all of the recent chatter about QA/QC, I'm wondering if I should try this for one of my Canon lenses.

What is the procedure for doing so? How much does this typically cost, or can it be covered under Canon warranty?

Also, I'm about to purchase my first Sigma lens. Do they have a similar services for returning lenses for calibration? Thanks!

CANON FACTORY SERVICE CENTER
1440 CHASE AVENUE
Elk Grove Village, IL 60007
(630) 250-6500

Is an address supposed to help?

cameron12x wrote:
I have a couple of quick questions regarding sending lenses in for calibration. Due to all of the recent chatter about QA/QC, I'm wondering if I should try this for one of my Canon lenses.

What is the procedure for doing so? How much does this typically cost, or can it be covered under Canon warranty?

Also, I'm about to purchase my first Sigma lens. Do they have a similar services for returning lenses for calibration? Thanks!

Hi Cameron,

For calibrating a Canon lens, it's quite simple. Go to Canon's website and look thru it and find "repair and tracking" unde the support area. I sent in my 100-400mm L for recalibration and had it back in 7 days. The cost, well that's another issue. IT cost me $318.

Larry

Larry Williams wrote:
cameron12x wrote:
I have a couple of quick questions regarding sending lenses in for calibration. Due to all of the recent chatter about QA/QC, I'm wondering if I should try this for one of my Canon lenses.

What is the procedure for doing so? How much does this typically cost, or can it be covered under Canon warranty?

Also, I'm about to purchase my first Sigma lens. Do they have a similar services for returning lenses for calibration? Thanks!

Hi Cameron,

For calibrating a Canon lens, it's quite simple. Go to Canon's website and look thru it and find "repair and tracking" unde the support area. I sent in my 100-400mm L for recalibration and had it back in 7 days. The cost, well that's another issue. IT cost me $318.

Larry

Was your lens under warranty?

I didn't know they had a service center in IL? I was aware of CA and NJ.

Just call Canon and give them the info on your lens. Give them the purchase date and they will tell you if it is in waranty and send you a prepaid shipping lable. The call is free so why futz with asking people who may not have the current info. Thats why the address and phone number for the people who edon't appreciate the direct help.

Nope, my lens was not under warranty.

Larry

RobertLynn wrote:
I didn't know they had a service center in IL? I was aware of CA and NJ.

Canon also has a SC in Virginia. But at that facility, the eqpt is "overnighted" to NJ. Why they do that who knows.
Dan

miccullen wrote:
Is an address supposed to help?

Yes, I think this would be a BIG help to the OP. With this information he can call Canon service and get answers to his questions directly from them, rather than from others relayed third-hand.

Jim