Has anybody tried to get Adobe cust service? I tried twice today. 1st was on hold for 1 hour 15 mins, this time for 45 mins and counting.
Ray

I would have thought that by now Adobe would have cleaned up its act. They had a real problem with customer service over the summer months, for which they had a story:

http://blogs.adobe.com/jnack/2009/08/fixing_adobes_customer_service.html

I've given up on trying to get through to them. I am looking for a way to obtain a phone # that will actually connect to a person who not only speaks English but also has some clue as to how to HELP, which is why you called, right? Emailing is just as bad. So, anybody with a # to a level 2(at minimum) rep would be great!!

I've given up trying to contact them ever again. 3 times on hold fro over 1 hour each time.

Adobe Customer Service is a oxymoron.

Exactly so, vetkrazy.

Have you tried email? Just a few weeks ago, I had an issue resolved in less than 24 hours using email.

vetkrazy wrote:
Adobe Customer Service is a oxymoron.


AMEN!!! Email?? Tried that also and after about 2 pages of excessive "Safe Mode" crap, I gave up, got a refund and went to CS3 from LR.
Dan

No doubt, there are some issues that just cannot be handled thru email.

What customer service?