Not able to access adorama site for nearly a day...anyone else?

No luck here either. Wonder if they're upgrading it? Sure wouldn't hurt.

The site seems to be there now. Maybe they were on yet another holiday and it crashed?

EBH

Yep, back up again. They must have heard you.

eos-m42guy wrote:
No luck here either. Wonder if they're upgrading it? Sure wouldn't hurt.

We are upgrading - although I don't know if that is why we were down....

Helen Oster
Adorama Camera Customer Service Ambassador

helen.oster@adoramacamera.com

From Twitter, about 2:30pm NYC time:
@AdoramaPix We've experienced a security breach on our website! We're working on it but not sure when we'll be back up.

Henry Posner
B&H Photo-Video

Thanks Helen, that downtime helped me, I placed an Adorama order through ebay and got some good MS cash back saving few bucks from other wise listed price on your own site


oster wrote:
eos-m42guy wrote:
No luck here either. Wonder if they're upgrading it? Sure wouldn't hurt.

We are upgrading - although I don't know if that is why we were down....

Helen Oster
Adorama Camera Customer Service Ambassador

helen.oster@adoramacamera.com

Sagar wrote:
Thanks Helen, that downtime helped me, I placed an Adorama order through ebay and got some good MS cash back saving few bucks from other wise listed price on your own site




Many Adorama customers have been in contact with us due to the periodic unavailability of our website over the past few days. We have ascertained that the Adorama website is currently under DDoS attack (distributed denial-of-service)

As if the New York drizzle wasn't enough to put up with, we have been made aware that there has been an explicit, deliberate attempt to disrupt our business - and the lives of our customers - by very experienced, aggressive attackers who have been able to overpower our servers and make the Adorama website unavailable, although we are unsure at this point whether the motives of these cyber vandals are extortion or revenge.

[It has been suggested by one of my colleagues that it is a cunning plan to get me off the forums.....how mean is that?]

Seriously, we want to stress that there has been no penetration into our system security, and that no data has been compromised.

Our IT team has been working ceaselessly to defend against this attack; we hope the worst is over ....... and I'm still here!

So, if you were planning to order from Adorama and were about to change your mind due to the problems we've been experiencing, we would be extremely grateful if you can bear with us just a little bit longer.

If you are able to wait until we are back on our feet, and are interested in finding out more about how systems can be overwhelmed in this way, you may want to take a look at what linuxsecurity.com & gizmodo.com say about DDoS attacks.
There is also a heap of info available on You Tube.

In the meantime, our friendly sales team can still take your 'phone orders on 212 741 0052 - 'though you may be waiting a little longer than usual for us to answer your calls.

Thank you for your patience and understanding

Helen Oster
Adorama Camera Customer Service Ambassador

helen.oster@adoramacamera.com

Can people place orders by phone during regular business hours? That might be a useful fall-back.

Soenda wrote:
Can people place orders by phone during regular business hours? That might be a useful fall-back.

Certainly can...

Helen

oster wrote:
Many Adorama customers have been in contact with us due to the periodic unavailability of our website over the past few days. We have ascertained that the Adorama website is currently under DDoS attack (distributed denial-of-service)


This sort of base criminality affects us all. I am sure I speak for everyone at B&H and all here when I say I trust Adorama will weather this and that we all hope the perpetrators will be uncovered and prosecuted speedily.

Henry Posner
B&H Phooto-Video

oster wrote:
We have ascertained that the Adorama website is currently under DDoS attack (distributed denial-of-service) by our arch-nemesis, B&H.

Helen


henryp wrote:
You would prefer another target, a military website? Then name the system! I grow tired of asking this so it will be the last time: *Where* is your rebel database?

Henry Posner


oster wrote:
Don't be too proud of this technological terror you've constructed. The ability to destroy a web site is insignificant next to the power of the Force.


henryp wrote:
Don't try to frighten us with your sorcerous ways, Lord Oster. Your sad devotion to that ancient religion has not helped you conjure up the stolen web browsers, or given you clairvoyance enough to find the rebels' hidden databases...[choking]


oster wrote:
I find your lack of faith... disturbing.

henryp wrote:

This sort of base criminality affects us all. I am sure I speak for everyone at B&H and all here when I say I trust Adorama will weather this and that we all hope the perpetrators will be uncovered and prosecuted speedily.

Henry Posner
B&H Phooto-Video

Henry, the support of everyone at B&H means a lot to us all; thank you

Helen
Adorama Camera

still down ...

Try again. I had no problem opening their site.

just did its still out ..tried Safari and firefox just in case I am In Australia not sure if that would be an issue though

It has been fine for the last two days. You may have another issue.

EBH

http://www.pentaxforums.com/forums/general-talk/78018-cant-ping-adorama.html#post791702

Some info here that might help; it does seem that Australia, parts of South America and Israel are still having problems.

We really appreciate all the feedback, (which might help those investigating to nail the criminals behind this).

Helen Oster
Adorama Camera Customer Service Ambassador

helen.oster@adoramacamera.com

Hi Helen ..yep still down tried on 2 different comps with 2 different ISP's ...would like to see before I buy especially when its a $2k purchase.......must of been a big hack ...The question is , will this affect sales over the net . For non us customers I would say yes as we dont have the luxury of face to face but feel secure with net purchase ...yep we can always call but its not the same .........

I'm unable to enter Adorama's website from Mexico. I've been trying during the past 3-4 days.

Firstly, we want to express our thanks to those of you who are continuing to bear with us and the problems with our website - you could so easily have gone elsewhere, but you stuck with us.

The attackers are continuing to attempt to bring our website down. To prevent this, over the past 7 days we have been installing a sophisticated system to filter out the bad requests. On Friday alone, this system prevented about 500 million requests from reaching our servers. Understandably along with all these bad requests some of our real customers are also getting blocked.

If you are stll being affected, you can help us to help you by providing the following information and sending it to me - we would be extremely grateful:

Your Name:
Your Email address:
Order Number you have placed in the past (if applicable):
IP Address:

To find out your IP address, please visit: http://whatismyip.com

BTW if you are aware of any other Adorama customers who are also having problems in accessing our site, please ask them to forward the above information to me, as well.

Thank you again for your patience and understanding.

Helen Oster
Adorama Camera Customer Service Ambassador

helen.oster@adoramacamera.com