Got my Alien Bees
/forum/topic/720808/0

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Dan Thiessen
Registered: Aug 02, 2002
Total Posts: 535
Country: Canada

Yesterday I received my order from Alien Bees, and I am very happy with my purchase. I got:

2 x AB800 Flash Units
2 x LS3900 Light Stands
1 x FSB2436 Soft Box
1 x US48SW Reversible Umbrella

I want everyone to know, their customer service is outstanding. UPS made a mistake shipping my order, and Barbara at Alien Bees called them and arranged everything so my order would get to me on time. I can`t say enough about the products themselves, all very well built and easy to setup and use.

If you`re looking for some new lights, don`t overlook Alien Bees.

Dan



CircleMGraphic
Registered: Jun 29, 2008
Total Posts: 413
Country: United States

+1 on the customer service.



butchM
Registered: Mar 12, 2004
Total Posts: 5074
Country: United States

You'll travel far and wide to find better CS than PCB ... some are as good .... doubt there is better though.

Glad everything worked out for you Dan.



toddmitchell
Registered: Aug 25, 2008
Total Posts: 1585
Country: United States

when i got my order one of the umbrellas had a bent spoke i wasn't even going to call them but ended up dropping them an email about it. they called me and told me they would send a new one and to keep the old one.

I had the new one in two days and still use the first one.



GBRandy
Registered: Apr 21, 2006
Total Posts: 58
Country: United States

I bought the exact same kit....AB helped me spec it.

A top notch operation is there ever was one.



Nikon_RH50
Registered: Feb 03, 2008
Total Posts: 73
Country: United States

+1 on customer service here too. I even email the tech for a general question on AB few months ago and got a very detail response in a 48 hrs. Most company don't respond.



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