Yesterday I received my order from Alien Bees, and I am very happy with my purchase. I got:

2 x AB800 Flash Units
2 x LS3900 Light Stands
1 x FSB2436 Soft Box
1 x US48SW Reversible Umbrella

I want everyone to know, their customer service is outstanding. UPS made a mistake shipping my order, and Barbara at Alien Bees called them and arranged everything so my order would get to me on time. I can`t say enough about the products themselves, all very well built and easy to setup and use.

If you`re looking for some new lights, don`t overlook Alien Bees.

Dan

+1 on the customer service.

You'll travel far and wide to find better CS than PCB ... some are as good .... doubt there is better though.

Glad everything worked out for you Dan.

when i got my order one of the umbrellas had a bent spoke i wasn't even going to call them but ended up dropping them an email about it. they called me and told me they would send a new one and to keep the old one.

I had the new one in two days and still use the first one.

I bought the exact same kit....AB helped me spec it.

A top notch operation is there ever was one.

+1 on customer service here too. I even email the tech for a general question on AB few months ago and got a very detail response in a 48 hrs. Most company don't respond.