Dropped of my Mark IIN yesterday for shutter failure......they did a shutter count and it came back at "32,000" actuations.
They are fixing it for free.

So much for "200,000 " shutter actuation guarantees.

I dont get it... they are fixing it for free so it seems like they are recognising the 200k shutters even though your camera is probably out of warranty. What is the complaint. Stuff breaks.

I've got to agreen with twisted. I think I'd be happy.

hassy501 wrote:
Dropped of my Mark IIN yesterday for shutter failure......they did a shutter count and it came back at "32,000" actuations.
They are fixing it for free.

So much for "200,000 " shutter actuation guarantees.



Hassy, you do understand what a guarantee means, right?

Thats great! That is what I call correct service.

Ralph

Im totally happy.....no problem here........they were surprised themselves that it went out so soon.......I've read on this forum that the shutters on the mark II's have been going out a lot sooner than the guaranteed 200,000 .........

Once again, IM TOTALLY HAPPY......just puzzled at a PRO LEVEL camera shutter going out so soon.......and 32,000 is very light to be breaking down.

hassy501 wrote:
Im totally happy.....no problem here........they were surprised themselves that it went out so soon.......I've read on this forum that the shutters on the mark II's have been going out a lot sooner than the guaranteed 200,000 .........

Once again, IM TOTALLY HAPPY......just puzzled at a PRO LEVEL camera shutter going out so soon.......and 32,000 is very light to be breaking down.
I have seen "shutter rated @", I have never seen "shutter guaranteed for xx", where do you find this tks..

hassy501 wrote:
Im totally happy.....no problem here........they were surprised themselves that it went out so soon.......I've read on this forum that the shutters on the mark II's have been going out a lot sooner than the guaranteed 200,000 .........

Once again, IM TOTALLY HAPPY......just puzzled at a PRO LEVEL camera shutter going out so soon.......and 32,000 is very light to be breaking down.

The 200,000 is a MTBF number. Some are going to go sooner and some later. Some perople have reported over 350,000 and still going strong.

Ed Peters wrote:
hassy501 wrote:
Im totally happy.....no problem here........they were surprised themselves that it went out so soon.......I've read on this forum that the shutters on the mark II's have been going out a lot sooner than the guaranteed 200,000 .........

Once again, IM TOTALLY HAPPY......just puzzled at a PRO LEVEL camera shutter going out so soon.......and 32,000 is very light to be breaking down.
I have seen "shutter rated @", I have never seen "shutter guaranteed for xx", where do you find this tks..

Oh geez.......isn't that the same thing ? Or else why would the repair it for free ?

hassy501 wrote:
Ed Peters wrote:
hassy501 wrote:
Im totally happy.....no problem here........they were surprised themselves that it went out so soon.......I've read on this forum that the shutters on the mark II's have been going out a lot sooner than the guaranteed 200,000 .........

Once again, IM TOTALLY HAPPY......just puzzled at a PRO LEVEL camera shutter going out so soon.......and 32,000 is very light to be breaking down.
I have seen "shutter rated @", I have never seen "shutter guaranteed for xx", where do you find this tks..

Oh geez.......isn't that the same thing ? Or else why would the repair it for free ?
No it's not the same thing. They repaired it for free because it was the "right thing to do".

I don't think it's even necessarily a MTBF. Canon's literature has always said "shutter tested to 200,000 actuations" (starting with 150,000 for the 1D, when the prevailing "pro" standard before then had been 100k, and now 300k for current versions). It implies that they test the shutter for that many actuations and look for problems, but not that they test a large number of them until each dies, then calculate a MTBF.

As for the warranty, it's based on time and whatever they judge to be "normal use". It's good that we've seen instances of Canon replacing shutters that fail somewhat after the warranty period but with rather low actuations. However, the warranty clearly does not explicitly guarantee the shutter after the time has expired.

Glad they took care of yours!

My MkII shutter recently died with only 65,000 actuations. Canon charged me $225 for the repair. That's $225 for labor and $0 for parts according to the invoice. I guess I can't complain.

Ed Peters wrote:
hassy501 wrote:
Ed Peters wrote:
hassy501 wrote:
Im totally happy.....no problem here........they were surprised themselves that it went out so soon.......I've read on this forum that the shutters on the mark II's have been going out a lot sooner than the guaranteed 200,000 .........

Once again, IM TOTALLY HAPPY......just puzzled at a PRO LEVEL camera shutter going out so soon.......and 32,000 is very light to be breaking down.
I have seen "shutter rated @", I have never seen "shutter guaranteed for xx", where do you find this tks..

Oh geez.......isn't that the same thing ? Or else why would the repair it for free ?
No it's not the same thing. They repaired it for free because it was the "right thing to do".

Okie dokie.....

30,000 or thereabouts seems to be a commonly reported failure stage for the 1D2s. Or at least more common than other premature failures. Still, it's better than 3,800 operations for my 1Ds2.

It's ok to be happy that it will be fixed free but it's also ok to be frustrated by the need for it to be fixed. Canon Australia might fix mine free of charge but it will take a week or so to find out and then several more before it actually done. That'll be the second multi-week visit to service for a 13-month-old camera that's done less than 4,000 shots. Even if they do fix it free of charge should I be thrilled or peeved or both ?

- Alan

http://www.olegkikin.com/shutterlife/

Click from the right side .... Canon 1dmkII

Yea, that looks like a reliable statistical system, NOT.

You send them a model & shutter count and they include it in the data.
No way to check it for truthfulness.
Take a look at the 40D numbers to get my point.

I admire them for providing the site, but w/o verifying the input in a more robust way, not very useful

Dan

Alan321 wrote:
30,000 or thereabouts seems to be a commonly reported failure stage for the 1D2s. Or at least more common than other premature failures. Still, it's better than 3,800 operations for my 1Ds2.

It's ok to be happy that it will be fixed free but it's also ok to be frustrated by the need for it to be fixed. Canon Australia might fix mine free of charge but it will take a week or so to find out and then several more before it actually done. That'll be the second multi-week visit to service for a 13-month-old camera that's done less than 4,000 shots. Even if they do fix it free of charge should I be thrilled or peeved or both ?

- Alan

Exactly......it's not something one would expect when buying a top of the line camera......one would expect it to last longer.......never in all the years of shooting did my Hasselblad shutters ever fail or for that matter my Nikon F's, fm's or Fe's....... guess i was just lucky......or steel parts just held up better than plastic.

If camera is clean, not kicked around and you talk to a supervisor and camera is low mileage they will replace for free but you have to plead your case. They will tell you it's not wide spread but it is.

I had 1ds ll and mk ll with less then 25000 and two years old +/-.

Wow, that's interesting.....sounds like a quality issue.....mine is mint, never dropped, abused or even talked badly to.........

My 1d mark 2 shutter broke at about 14,000. It was only a few months old. My 20D had almost 50K when i sold it and it never had a problem.

It is I on the other side of the curve

I commonly hit 300,000-400,000 in 6 months on all three of my MarkII-N bodies. My first body had 470,000 by the time I sent it in when it was 9 months old.

Every summer when things get slow, I send them off to CPS and get the shutters replaced to keep them going.

Wow, i wonder if all of the cameras are manufactured at the same place ?

i agree and understand what he is saying. it is odd that it only made it to 32k. but glad to hear that they are fixing it for free.

Hammy's experience almost suggests that the shutters last through more actuations if they are used frequently with lots of high speed bursts!
I don't see any reason off hand why that should be so, and I don't really think style of use is much of a factor.
It would be interesting to see a statistically fair compilation. I don't see how it could be done without requiring annual registrations of cameras the way we do with automobiles.

Just to add my 2 cents, I've never had a shutter failure with any pro-grade camera, including 5 of the "1" series (starting with a 1N film body). Also haven't reached as many as 50,000 clicks with any one of them (though certainly over 100k together).

As a follow up to my previous comment about the survey stats site.

After a closer look, I have come to the conclusion it is totally useless to attempt to determine the overall reliability of any model's shutter.
Just look at the sample size. There are a total of 13 dead & 22 live shutters ranging in shutter counts from 15k to over 380k. This is an insignificant sample size.

More importantly, the likelihood that a statistically significant group of camera owners are visiting this site and providing input is unlikely.
The more likely case is that more people with failed shutters will visit the site than those with good shutters.

So that whole attempt to apply some fancy statistical prediction to the data is a joke.

For this to have any relevance you would need to survey a larger group of camera owners of the models in question.

I suspect Canon has the data on failed shutters, total units shipped, possible camera production dates, etc. They are not going to share that with the public.

Now if your shutter has failed, then you might feel like Canon has a problem
My condolences