How to post feedback?
/forum/topic/638369/0

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Fred Miranda
Registered: Dec 31, 2001
Total Posts: 18128
Country: United States

How to post Feedback?

Let's assume that 3 members participated in a "FS" (For sale) thread. Member A, Member B and Member C.
For the purpose of this example, Member A will the OP (Original Poster) and Members B and C will be members who posted on Member A's thread.


When Member A visits his own "FS: Canon 30D" thread, he sees the feedback button on posts of all the members who replied to his thread. Members B and C who have replied to the OP's thread, will see the feedback button on all Member A's posts on the thread. *Member B or C must reply to the Member A's thread in order to post a feedback for him (And vice-versa) -- So, even if the transaction was conducted via PM (private message) both members must post on the thread. In this example, we will have Member A as OP and Member C as the buyer who closed the transaction.


Below is an illustration of what Member A sees:


http://www.fredmiranda.com/forum/images/faq_images/whatmemberasee.gif

As you can see, Member A can see the feedback button for both Member B and C. Let's assume, Member C purchases the "Canon D30". Member A (Seller) will be able to click on "Post feedback for Member C" button and leave feedback for him. Likewise, Member C will be able to see on Member A's posts the "Post feedback for Member A" button. Member C could click on that button and leave feedback for Member A.

The image below illustrates what Member C sees:


http://www.fredmiranda.com/forum/images/faq_images/bcsee.gif

Once Member C clicks on the "Post feedback for Member A" button, he will see the feedback form (below):


http://www.fredmiranda.com/forum/images/faq_images/feedbackform1.gif

Once Member C is finished with the feedback review and clicks on "Send review", he will be redirected to the transaction thread. All Buy and Sell participants will be able to see that Member A received feedback: "Great".

See the image below:


http://www.fredmiranda.com/forum/images/faq_images/memberagot1.gif

Any Buy and Sell participant is able to read all Member A's feedbacks, by clicking on the "Service evaluation" ticker. The below image shows a portion of the Buy and Sell Feedbacks page where Member C left feedback for Member A:


http://www.fredmiranda.com/forum/images/faq_images/Memberafeedbackpage.gif

If Member A gets hundreds of feedbacks from unique members, they will be all listed here.
It's important to understand that the FM Feedback system is "Member-based" and not "Transaction-based". This means that Member C can only give Member A one (1) feedback regardless of the number of transactions they completed together. (However, you can edit a previous feedback or ADD to it.)


Now it's time for Member A to reciprocate the feedback. As a seller, he will be leaving feedback for Member C (Buyer). So Member A goes to his "FS: Canon D30" thread, finds Member C's post and clicks on the "Post feedback for Member C" button.
The feedback form will be identical to the one explained above. Once Member A leaves feedback for Member C, the feedback will be listed on Member C's service evaluation ticker.



PS: The feedback system is moderated:
Feedback can only be posted if a transaction is finalized between both parties. All feedback posted without a final transaction will be deleted by the board moderator.
Even if there is a final transaction between parties, the moderator may delete or edit the feedback rating or content if he judges it it to be unfair.


When should I click on the "Mark item as Sold" button?

Once the two parties have come to an agreement and payment has been made, the OP can click on the "Mark item as Sold" button. This will add "Sold:" to the subject line and change the color of the topic link to gray. Like that, everyone will know that the item is no longer available.

Whenever the recipient receives the item, they can come back and post feedback at that time EVEN if the thread is marked as sold and grayed out. (There is no time limit). The only requirement is that at one point, the recipient has at least 1 post on the thread. If they did not posted on the thread while it was active, they can STILL come back and post on it in order for both the seller and buyer to exchange feedback.

In our example, Member C had posted on the OP's thread.

An image of the "Mark item as Sold" button is shown below:


http://www.fredmiranda.com/forum/images/faq_images/markassold.gif


Once Member A clicks on the "Mark Item as Sold" button, "Sold:" will be added to his subject which will read: "Sold: Canon D30". As you can see, there is no need for Member A (OP) to edit his first post and add "Sold" to the subject line manually.


Important:: I know this may sound repetitive, but in order for Member A to exchange feedback with Member C. *** Member C must post on Member A's thread. If you are the OP and the member who closed the transaction with you didn't post on your thread, send him/her a private message (PM) asking them to post on the thread in order for the feedback to be exchanged.


To be able to start new threads on the Buy and Sell board, you must have an active subscription for Buy and Sell or Image Upload. As a subscriber, you can buy, sell, trade or list your Outside Auction for all photographic or camera related gear. If you would like to subscribe for "Buy and Sell" or "Image Upload subscriptions click on the link below:

http://www.fredmiranda.com/forum/imageupload



KiheiMan
Registered: Feb 21, 2004
Total Posts: 372
Country: United States

Thanks for the great tutorial Fred, it really helps, but I am still confused on one item. Let's say I just offered something for sale and found a buyer. I have shipped the item and it will take x number of days to reach it's destination. If I understand correctly, everyone monitoring the Buy & Sell forum will continue to see this as an active listing until the recepient has provided feedback. Is that correct?

Thank you.



Fred Miranda
Registered: Dec 31, 2001
Total Posts: 18128
Country: United States

Good question! I have added the below to the mini-tutorial. Thanks!

"Once the two parties have come to an agreement and payment has been made, the OP can click on the "Mark item as Sold" button. This will add "Sold:" to the subject line and change the color of the topic link to gray. Like that, everyone will know that the item is no longer available.

Whenever the recipient receives the item, they can come back and post feedback at that time EVEN if the thread is marked as sold and grayed out. (There is no time limit). The only requirement is that at one point, the recipient has at least 1 post on the thread. If they did not posted on the thread while it was active, they can STILL come back and post on it in order for both the seller and buyer to exchange feedback."




Edited by Fred Miranda on Apr 20, 2008 at 12:22 AM GMT



Matias Ruiz
Registered: Dec 28, 2006
Total Posts: 45
Country: United States

just perfect!
thank you



Jayem1
Registered: Jan 17, 2004
Total Posts: 2302
Country: United States

"...If they did not posted on the thread while it was active, they can STILL come back and post on it in order for both the seller and buyer to exchange feedback."

Fred,

I have seen threads that long after the sale, the buyer came back and posted he had not received the item. So in this case now, even the buyer didn't post in that thread when it was active, he could still post something that is now greyed out?

Thanks for your clarification.

Edited by Fred Miranda on Apr 20, 2008 at 05:50 PM GMT



Fred Miranda
Registered: Dec 31, 2001
Total Posts: 18128
Country: United States

Jayem1 wrote:
"...If they did not posted on the thread while it was active, they can STILL come back and post on it in order for both the seller and buyer to exchange feedback."

Fred,

I have seen threads that long after the sale, the buyer came back and posted he had not received the item. So in this case now, even the buyer didn't post in that thread when it was active, he could still post something that is now greyed out?

Thanks for your clarification.


Yes that is correct!

Edited by Fred Miranda on Apr 20, 2008 at 05:51 PM GMT



CVickery
Registered: May 14, 2004
Total Posts: 2654
Country: Canada

Fred, is it a problem if I post to a currently active thread by a member, and then leave feedback about a previous transaction? It would save bumping a long inactive thread.



rgiaco777
Registered: Feb 15, 2008
Total Posts: 284
Country: United States

"I can't wait to play with my new 3MP camera!"



Thanks for the great explanation!



Fred Miranda
Registered: Dec 31, 2001
Total Posts: 18128
Country: United States

CVickery wrote:
Fred, is it a problem if I post to a currently active thread by a member, and then leave feedback about a previous transaction? It would save bumping a long inactive thread.


Since the feedback system is "Member-based" and not "Transaction-based", I don't see a problem doing that.



msavin
Registered: Dec 04, 2003
Total Posts: 580
Country: United States

how do i post a feedback on a previous transaction? it was in Feb.and of course not available at this time.



Fred Miranda
Registered: Dec 31, 2001
Total Posts: 18128
Country: United States

msavin wrote:
how do i post a feedback on a previous transaction? it was in Feb.and of course not available at this time.


All you need to do is to find the transaction thread first. You can do that using the forum search.
You can find a specific topic or all posts from a member on the Buy and Sell board.

** If you want to find all your posts in the Buy and Sell board, just click on the "My board posts" link on the top of page. -- I just added this link

Once you find the thread, you will be able to see the "Post feedback to Member X" button on all "Member X" posts in that thread. If you don't see the button, it's because you have not replied to that thread yet. If that is the case, reply to the thread (writing anything) to be able to see the feedback button.

Once you post feedback and would like Member X to reciprocate, send him/her a PM with the thread link asking for feedback exchange.

I hope this helps!


Edited by Fred Miranda on Apr 20, 2008 at 09:31 PM GMT (Reason: Just made searching easier by adding My board posts)



Jack M
Registered: Nov 28, 2004
Total Posts: 739
Country: United States

Fred Miranda wrote:
msavin wrote:

Once you post feedback and would like Member X to reciprocate, send him/her a PM with the thread link asking for feedback exchange.

I hope this helps!




Will this bump the old thread?



Fred Miranda
Registered: Dec 31, 2001
Total Posts: 18128
Country: United States

freaklikeme wrote:
I didn't know it was broken.

Very smooth transition, Fred, at least from this perspective.

One minor detail- when you click on someone's feedback, it takes you to a page labeled username feedbacks.

I always hear banjos playing when I see a redundant pluralization.


It was not broken...It just works better now since we will not be clogging the first page of the board.
Topics that have been marked as "Sold:", "Bought:", "Traded", "Auctioned:" (gray linked) as well as topics older than 60 days can be replied but will not get bumped.

Thanks for the feedback(s) advice. I have made the changes.
Best,
Fred



Todd Adamson
Registered: Mar 03, 2005
Total Posts: 5209
Country: United States

If the person who bought gear I listed is NOT a B&S subscriber, can they still leave me feedback? Can I leave them feedback (as long as they've posted in the thread)?



Fred Miranda
Registered: Dec 31, 2001
Total Posts: 18128
Country: United States

Todd Adamson wrote:
If the person who bought gear I listed is NOT a B&S subscriber, can they still leave me feedback? Can I leave them feedback (as long as they've posted in the thread)?


Yes, you will have a feedback ticker after your first post on the Buy and Sell board. (Subscriber or not)



Yakim Peled
Registered: Nov 18, 2004
Total Posts: 16903
Country: Israel

One thing puzzles me. Why can members which are not the buyer or seller (Member B in the example above) post feedback?

Happy shooting,
Yakim.



Fred Miranda
Registered: Dec 31, 2001
Total Posts: 18128
Country: United States

Yakim Peled wrote:
One thing puzzles me. Why can members which are not the buyer or seller (Member B in the example above) post feedback?

Happy shooting,
Yakim.


Hi Yakim,
Good question!
In this example, Member B could post feedback but should not. (There is no way for the code to know who will close the deal and in the case multiple items being sold, two or more members could close the deal)
- That is why the post feedback button appears for all members who participated on the listing thread.

However, if Member B posted a feedback but did not participate in closing of the deal, his feedback would be deleted and he would be warned.
I'm in the process of updating the board rules and this info will be available there.

Fred



Yakim Peled
Registered: Nov 18, 2004
Total Posts: 16903
Country: Israel

Well, I hope this option will not be abused much so you won't have to moderate it for excessive amounts of time. This way you will have more time to improve the forum even more…

Happy shooting,
Yakim.



guardian
Total Posts:
Country:

Jack M wrote:
Fred Miranda wrote:
msavin wrote:

Once you post feedback and would like Member X to reciprocate, send him/her a PM with the thread link asking for feedback exchange.

I hope this helps!



Will this bump the old thread?


A Buy and Sell topic will NOT bump IF:

  • The topic is older than 60 days.
  • The topic is marked as "Sold:", "Traded:", "Bought:" or "Auctioned"
  • The OP didn't wait 12 hours after the last reply to his/her thread.



wkhc168
Registered: Jan 14, 2006
Total Posts: 1060
Country: Canada

Is the Feedback Info removed or is it just not available until you subscribe to buy and sell?



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