Just got off with Canon and they will be issuing a recall on effected cameras. They do not have the part but I would call in and get on the list. They will call when they have the parts in for the repair! They said they will call and then send a label for shipping on this. 1-800-828-4040 and follow the prompts. Tell them you have the M3 with the focus issue and heard there is a hardware fix you want to get in on.

Really? Any idea when the fix was in on new production models? What the cut off date is?



Edited by BuLLets on Oct 21, 2007 at 07:56 AM GMT

They did not have that, when I told him scuttle was there was a hardware fix he had to go confirm. So I don't think they know when the SN# cutoff would be.

Any idea if it's a design flaw (presumably effecting everyone) or a production flaw (presumably effecting a smaller number of people). I can't honestly say I've noticed the issue with my camera, but I don't use long teles with AI Servo, so I've been hesitant to jump to conclusions about it.

Sam Bennett wrote:
Any idea if it's a design flaw (presumably effecting everyone) or a production flaw (presumably effecting a smaller number of people). I can't honestly say I've noticed the issue with my camera, but I don't use long teles with AI Servo, so I've been hesitant to jump to conclusions about it.

well why not get it fixed either way?

Adam Radford wrote:
Sam Bennett wrote:
Any idea if it's a design flaw (presumably effecting everyone) or a production flaw (presumably effecting a smaller number of people). I can't honestly say I've noticed the issue with my camera, but I don't use long teles with AI Servo, so I've been hesitant to jump to conclusions about it.

well why not get it fixed either way?

Why waste Canon's time and delay someone who has a legitimate problem from getting it fixed in a timely manner?

The word is that it is the submirror assembly that needs to be replaced,. a true hardware fix.

As of now I have only seen posts on forums, not called in myself, so can;t confirm validity of the reported cause.

I knew this would happen:

http://www.fredmiranda.com/forum/topic/579781/5#5073572

Just as I predicted, I ordered a 40D this morning to tide me over until an announcement was made. You folks owe me one

Good girl Val'

Adam Radford wrote:
Sam Bennett wrote:
Any idea if it's a design flaw (presumably effecting everyone) or a production flaw (presumably effecting a smaller number of people). I can't honestly say I've noticed the issue with my camera, but I don't use long teles with AI Servo, so I've been hesitant to jump to conclusions about it.

well why not get it fixed either way?

I think Sam is referring to two different types of problems. A production flaw would be a result of a defect in the manufacturing process ("production"). Such a defect could have existed for some units and then been fixed (known or unknown fix) such that later units are not affected. A design flaw would be unaffected by the manufacturing process (e.g., manufacturing flaws) as the root cause of the problem is an "unintended feature" (i.e., bug) in the design. All units would be affected by a design flaw. One would hope that discovery of a design flaw would result in a halt to production until the flaw was fixed, and changes to the production processes before resuming.

I hope it all pans out and this solves the problem.

I too bought a 40D to hold me over before adding another mKIII to my bag. I would have liked to have bought another one by now but not until the fix was in.

Jim

Jim Victory wrote:
I hope it all pans out and this solves the problem.

I too bought a 40D to hold me over before adding another mKIII to my bag. I would have liked to have bought another one by now but not until the fix was in.

Jim

Jim do you find the 40d capable of focusing as well as the MIII, we tried one along side our MIII's and it did not seem to do much better, I understand that it is a much lower end camera. I was just curious as to your experience with it. Mainly in AI-Servo only.

Thanks

Valerie S wrote:
I knew this would happen:

http://www.fredmiranda.com/forum/topic/579781/5#5073572

Just as I predicted, I ordered a 40D this morning to tide me over until an announcement was made. You folks owe me one


So Valerie....what do you think about the 3rd horse in the second race at Santa Anita?

:lol:

thanks for solving this for us Valerie!

FYI I just got off the Phone With Canon USA and this is the real deal.

My Own Mark III which was in service in August did not receive this new fix, so I too am on the list.
So thanks to all the nay sayers that told us we did not know how to use our cameras,. that was some very helpfull input!

Just got off the phone. The service rep said there was not a "recall" but they would notify me when it was time to send the camera. He said they would evaluate my camera and "if" there was a problem they would repair it. He took my serial number and description of problem. They may not all be on the same page yet but let's hope this puts any problem to rest.

The fat lady aint sung yet!

What they told me it sounds like it was all the cameras before X and those after are ok.

They will probably wait to drop the price until after I order mine.

John Ferguson wrote:
Just got off the phone. The service rep said there was not a "recall" but they would notify me when it was time to send the camera. He said they would evaluate my camera and "if" there was a problem they would repair it. He took my serial number and description of problem. They may not all be on the same page yet but let's hope this puts any problem to rest.

I called also and that sounds exactly like what I was told also. Guess we will have to wait and see.

Great scoop folks ...nothing on RG's website about this.

Now, I can't decide if I want mine to be before or after the X number. After the X number and I'll have to take the blame for the OOF shots.

It's about time, Canon!

For all those that told us "it's the settings stupid".....



-= " It was The Sub-Mirror Assembly Stupid! " =-

CyberDyne wrote:
For all those that told us "it's the settings stupid".....



-= " It was The Sub-Mirror Assembly Stupid! " =-

Ditto but maybe they are having the newer camera (after X) so do not understand the real issue of ours

CyberDyne wrote:
For all those that told us "it's the settings stupid".....



-= " It was The Sub-Mirror Assembly Stupid! " =-

Same sentiments EXPRESSED HERE

you know I used this example to a person that said they were not having a problem but the longest lens they used was a 24-105.

I got a recall/repair notice for my Chevy 2nd row middle seat belt. Said that it could fail during an accident. Well mine showed no signs of failure. I put it on and click it locked. The only way I would know I had a failure was to get in an accident to test it. Just because I never tested it does not mean it was not defective too.

So if you never used the camera like I did with the equipment I did and in the conditions I was under you would also say it was not defective. Do I feel vindicated, no, I knew something was up using my M2 right next to it and getting the shots I expected. I am happy it will (hoping) be as good or better than my M2. It has to be better there is so much to like about this camera aside from the focus.