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  Previous versions of alexdi's message #10999924 « Adorama is AWESOME »

  

alexdi
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Upload & Sell: Off
Re: Adorama is AWESOME


> If an item is received damaged or defective and you either [contact?] our CS department or me directly, before returning your item, we will cover the cost of return shipping.

This is contrary to your website. Your page does not distinguish between returns and exchanges; all are expected to have freight prepaid. Do CSRs provide exchange shipping labels on request as standard practice?

As to Amazon: Adorama may have good reasons for the nature of their return policy, but that has no bearing on Amazon's advantages. Adorama may be smaller than Amazon, but it's a lot bigger than me. You're in a much better position to bear the risk of defective product than any individual customer. It would surprise me if the number of returns, fraudulent or otherwise, was so high as to make the more lenient policy untenable.



Sep 28, 2012 at 10:59 AM



  Previous versions of alexdi's message #10999924 « Adorama is AWESOME »