Having worked a shipping/recieving job in the past, I would assume that for damage like what is shown on your lenscap to be done to an item packed even somewhat properly inside a box, that box would have to have been trashed. I would think that even though I\'m sure CPS gets many, many boxes every day, if an employee is unpacking something and the box looks like Jim Carey delivered it, they would make mention of that to try to avoid being held responsible for damaging the equipment.
At the same time, I\'ve had many poor experiences with the post office. So if I had to side with one party over the other, I would be far more skeptical of USPS than CPS.
I guess my general question is this (And I\'m betting it\'s in your mind too)... If CPS recieved a lens that was that badly damaged, but was sent to them for a fairly minor \"zooming issue,\" why would they not contact you right away to confirm the condition of the lens and what exactly you sent it in for? If I\'m the guy processing the order, when I look at a trashed lens, and I look at a form that says \"Has lost zoom range at short & long end, now is a 26-67, not 24-70 (as the zoom doesn\'t fully extend either way anymore)\" my first thought is \"Hmmm, is this guy trying to pull a fast one?\" That would prompt me to want to confirm what exactly was wrong with the lens, to make sure that my boss doesn\'t come back to me a week later wanting to know why Mr. Soandso\'s clean and check turned into a complete rebuild.
If I were you, I\'d be pressing CPS for answers (answers better than a shoulder shrug). But that\'s just because I don\'t see how they could not catch something like that when it first came in. Besides, I would think they have cameras in their facility, maybe it\'d be worth talking to someone that can look into it further, considering the repair bill ended up being about 35% of your lens\' value.
Having worked a shipping/recieving job in the past, I would assume that for damage like what is shown on your lenscap to be done to an item packed even somewhat properly inside a box, that box would have to have been trashed. I would think that even though I\'m sure CPS gets many, many boxes every day, if an employee is unpacking something and the box looks like Jim Carey delivered it, they would make mention of that to try to avoid being held responsible for damaging the equipment.
At the same time, I\'ve had many poor experiences with the post office. So if I had to side with one party over the other, I would be far more skeptical of USPS than CPS.
I guess my general question is this (And I\'m betting it\'s in your mind too)... If CPS recieved a lens that was that badly damaged, but was sent to them for a fairly minor \"zooming issue,\" why would they not contact you right away to confirm the condition of the lens and what exactly you sent it in for? If I\'m the guy processing the order, when I look at a trashed lens, and I look at a form that says \"Has lost zoom range at short & long end, now is a 26-67, not 24-70 (as the zoom doesn\'t fully extend either way anymore)\" my first thought is \"Hmmm, is this guy trying to pull a fast one?\"
If I were you, I\'d be pressing CPS for answers (answers better than a shoulder shrug). But that\'s just because I don\'t see how they could not catch something like that when it first came in. Besides, I would think they have cameras in their facility, maybe it\'d be worth talking to someone that can look into it further, considering the repair bill ended up being about 35% of your lens\' value.
Having worked a shipping/recieving job in the past, I would assume that for damage like what is shown on your lenscap to be done to an item packed even somewhat properly inside a box, that box would have to have been trashed. I would think that even though I\'m sure CPS gets many, many boxes every day, if one of the employees are unpacking something and the box looks like Jim Carey delivered it, they would make mention of that to try to avoid being held responsible for damaging the equipment.
At the same time, I\'ve had many poor experiences with the post office. So if I had to side with one party over the other, I would be far more skeptical of USPS than CPS.
I guess my general question is this (And I\'m betting it\'s in your mind too)... If CPS recieved a lens that was that badly damaged, but was sent to them for a fairly minor \"zooming issue,\" why would they not contact you right away to confirm the condition of the lens and what exactly you sent it in for? If I\'m the guy processing the order, when I look at a trashed lens, and I look at a form that says \"Has lost zoom range at short & long end, now is a 26-67, not 24-70 (as the zoom doesn\'t fully extend either way anymore)\" my first thought is \"Hmmm, is this guy trying to pull a fast one?\"
If I were you, I\'d be pressing CPS for answers (answers better than a shoulder shrug). But that\'s just because I don\'t see how they could not catch something like that when it first came in. Besides, I would think they have cameras in their facility, maybe it\'d be worth talking to someone that can look into it further, considering the repair bill ended up being about 35% of your lens\' value.
Having worked a shipping/recieving job in the past, I would assume that for damage like what is shown on your lenscap to be done to an item packed even somewhat properly inside a box, that box would have to have been trashed. I would think that even though I\'m sure CPS gets many, many boxes every day, if one of the employees are unpacking something and the box looks like Jim Carey delivered it, they would make mention of that to try to avoid being held responsible for damaging the equipment.
At the same time, I\'ve had many poor experiences with the post office. So if I had to side with one party over the other, I would be far more skeptical of USPS than CPS.
I guess my general question is this (And I\'m betting it\'s in your mind too)... If CPS recieved a lens that was that badly damaged, but was sent to them for a fairly minor \"zooming issue,\" why would they not contact you right away to confirm the condition of the lens and what exactly you sent it in for? If I\'m the guy processing the order, when I look at a trashed lens, and I look at a form that says \"Has lost zoom range at short & long end, now is a 26-67, not 24-70 (as the zoom doesn\'t fully extend either way anymore)\" my first thought is \"Hmmm, is this guy trying to pull a fast one?\"
If I were you, I\'d be pressing CPS for answers (answers better than a shoulder shrug). But that\'s just because I don\'t see how they could not catch something like that when it first came in. Besides, I would think they have cameras in their facility, maybe it\'d be worth talking to someone that can look into it further, considering the repair bill ended up being about 50% of your lens\' value.
Jul 28, 2012 at 08:37 AM
Previous versions of Nozzleforward's message #10839341 « Canon/USPS broke my lens: What to do now? [UPDATED] »
