Windows 7 Ultimate x64 and Photoshop cs4

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Archive 2009 · Windows 7 Ultimate x64 and Photoshop cs4

avengethis
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p.1 #1 · Windows 7 Ultimate x64 and Photoshop cs4

I just got a laptop with windows 7 ultimate x64 installed and i downloaded the trial of Photoshop of cs4 to test on this machine. Im getting 2 errors when i try to install it. Adobe's support is a joke so im wondering if anybody here has had any luck getting this to install properly. It gets maybe 10% of the way through the install and the it errors and says Photoshop cs4 was not able to be installed. Gives me an error 1610 and 1612.

Any thoughts? I also tried installing lightroom 2 and that worked flawlessly.

Oct 31, 2009 at 06:06 PM

DIS Ottawa
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p.1 #2 · Windows 7 Ultimate x64 and Photoshop cs4

I have it installed on my desktop running Windows 7 Home Premium. No problems with the installation, but I installed from disc, not from download.

Have you tried the download with only your browser open? Could your anti-virus program and/or firewall be causing the errors? If so, you can temporarily disable them.

Oct 31, 2009 at 06:54 PM

avengethis
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p.1 #3 · Windows 7 Ultimate x64 and Photoshop cs4

Well i have tried it with the anti-virus/firewall disabled. It seems to more of a problem with the installer than the other things running. Not sure. Ive been searching the interwebz all day trying to get this to work.

Im wanting to try this out before i buy the full version. I was going to use the trial for a week or so to make sure its not buggy.

Oct 31, 2009 at 07:10 PM

DIS Ottawa
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p.1 #4 · Windows 7 Ultimate x64 and Photoshop cs4

Many people have been using CS4 on the various pre-release versions of Win 7 that have been out for many months. I haven't heard of any problems. Don't forget that Win 7 is based on Vista and that hasn't been problematic for CS4 either. I've been using it since CS4 was first released about a year ago; no issues.

Oct 31, 2009 at 08:01 PM

raw shooter
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p.1 #5 · Windows 7 Ultimate x64 and Photoshop cs4

Download the installer from Adobe again, thats the problem. Its happened to others before. Win 7 is not the problem.

Oct 31, 2009 at 08:11 PM

avengethis
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p.1 #6 · Windows 7 Ultimate x64 and Photoshop cs4

ive downloaded the installer 5 times now...not sure what else to do. Its still not working.

Oct 31, 2009 at 08:14 PM

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p.1 #7 · Windows 7 Ultimate x64 and Photoshop cs4

When you download the installer, are you saving it to your laptop? (if so, where?) I always suggest "Save" instead of "Run" when downloading installers. The error codes you are getting are MSI installer codes indicating that there is something hosed with the files.

ERROR_INSTALL_SOURCE_ABSENT 1612
ERROR_BAD_CONFIGURATION 1610

Looking at the download site it seems like you need 2 files to do the install. A .exe and a compressed .7z. Make sure you have both to those suckers and that they are in the same location.

Oct 31, 2009 at 09:26 PM

avengethis
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p.1 #8 · Windows 7 Ultimate x64 and Photoshop cs4

yup im saving to my desktop. I have both of the files as well. I extract the files to C:/adobe so they are in the root directory.

Oct 31, 2009 at 09:40 PM

gpsphoto
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p.1 #9 · Windows 7 Ultimate x64 and Photoshop cs4

I haven't actually went through the install process but do you need to extract? I'm not sure if that is just part of the process when you double click on the .exe on your desktop or not.

Oct 31, 2009 at 09:49 PM

avengethis
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p.1 #10 · Windows 7 Ultimate x64 and Photoshop cs4

Yeah when you double click the exe file from the 2 that get downloaded it extracts the files to a location that you can select.

Oct 31, 2009 at 09:51 PM

avengethis
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p.1 #11 · Windows 7 Ultimate x64 and Photoshop cs4

Here are the exact errors i keep getting...

Adobe ExtendScript Toolkit CS4
Error:
Error 1612. The installation source for this product is not available. Verify that the source exists and that you can access it.

Adobe Output Module
Error:
Error 1610. The configuration data for this product is corrupt. Contact your support personnel.

Oct 31, 2009 at 10:08 PM

MX727
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p.1 #12 · Windows 7 Ultimate x64 and Photoshop cs4

Does it offer a default location that you are changing?

Oct 31, 2009 at 11:43 PM

avengethis
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p.1 #13 · Windows 7 Ultimate x64 and Photoshop cs4

no im putting it in the default. Ive also tried putting it in a different location.

Nov 01, 2009 at 12:10 AM

MX727
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p.1 #14 · Windows 7 Ultimate x64 and Photoshop cs4

Turn off UAC.

In the search panel on the Start Menu, type Change User Account Control Settings.

Pull the slider down to Never Notify and then try the installation. Right click on the installer and select Run as Administrator. See if it gets any further.

Nov 01, 2009 at 05:14 AM

Garry Burton
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p.1 #15 · Windows 7 Ultimate x64 and Photoshop cs4

MX727 wrote:
Turn off UAC.

In the search panel on the Start Menu, type Change User Account Control Settings.

Pull the slider down to Never Notify and then try the installation. Right click on the installer and select Run as Administrator. See if it gets any further.

I second MX727's suggestion, I had all sorts of Issues with PS CS3 + CS4 before I turned of UAC running Vista. I'm about to try "7".

FYI, I've gone the upgraded route by downloading PS since CS2 and have had problems in the past if I don't install each version then installing the upgrade. Next time around I'll purchase the disc so I don't have anymore weirdness (I hope)

Cheers Gaz

Nov 01, 2009 at 07:41 AM

avengethis
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p.1 #16 · Windows 7 Ultimate x64 and Photoshop cs4

Yeha i turned UAC right one i got into windows. I hated it in vista and didnt want to have it here, so that isnt the issue either.

Nov 01, 2009 at 01:35 PM

avengethis
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p.1 #17 · Windows 7 Ultimate x64 and Photoshop cs4

OK so this is going to sound dumb but its installed and working. When it would error and tell me that things weren't being installed i missed the button to continue...well i hit that a few times and it went through the install and worked. So i have Photoshop cs4 running on my Windows 7 ultimate x64 machine and it is lightning fast.

Nov 01, 2009 at 05:06 PM

foghorn
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p.1 #18 · Windows 7 Ultimate x64 and Photoshop cs4

Yeah, its a speed demon. I wish the plugin guys would make 64 bit stuff so I can utilize it more.

Nov 03, 2009 at 05:07 AM

treebeard
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p.1 #19 · Windows 7 Ultimate x64 and Photoshop cs4

I recently purchased the Professional x64 version and had no issues installing CS4 from one of my backup drives (where I downloaded it 3 months ago.) It seems much quicker on Windows 7 than Vista for sure.

Nov 03, 2009 at 01:04 PM


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