Adobe no from PC to mac

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Archive 2009 · Adobe no from PC to mac

farley
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p.1 #1 · Adobe no from PC to mac

I just got off the phone with Adobe support. They will not allow me to switch a PC to a Mac without purchasing a full price CS version. I use CS3. THey told me they are sorry for the "inconvenience". This is just ridiculous. I can download the windows version for nothing.

Oct 26, 2009 at 06:54 PM

Jim Cowsert
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p.1 #2 · Adobe no from PC to mac

Call Adobe sales, not customer support. They will allow you to upgrade to CS4 at the upgrade price and will do a platform change. You must sign and agree to destroy your Windows version. The second link is a .pdf file of the destruction letter.

http://graphicssoft.about.com/od/adobe/f/crossgrade.htm
http://kb2.adobe.com/cps/153/tn_15327/attachments/lod_xgrade.pdf

Oct 26, 2009 at 07:29 PM

farley
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p.1 #3 · Adobe no from PC to mac

Thanks for you response, Jim. It just seems to me that companies start out concerned about customers, and then when they get big, they no longer care. Canon releases a camera that has problems focusing, windows vista, adobe gigs us for another $200. To make matters worse I was on hold with Adobe for well over an hour.

Thanks again Jim. Now I need to decide if I want to go back to a PC.

Oct 26, 2009 at 08:33 PM

Kyle Yates
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p.1 #4 · Adobe no from PC to mac

farley wrote:
Thanks for you response, Jim. It just seems to me that companies start out concerned about customers, and then when they get big, they no longer care. Canon releases a camera that has problems focusing, windows vista, adobe gigs us for another $200. To make matters worse I was on hold with Adobe for well over an hour.

Thanks again Jim. Now I need to decide if I want to go back to a PC.

Hi there
I know this is a camera Forum not a PC one -- and I agree with your post - Corporate Greed just knows no bounds - just look at the Banks getting up to their old tricks again - and I'm not normally regarded as any sort of "Leftie".

With the new Windows 7 you might like to re-consider the move to a MAC. The W7 64 bit version runs photoshop really fast (others will testify) and the OS is FAST, STABLE,polished and slick -- much much better than VISTA and you can upgrade for peanuts.

In any case new powerful PC's can be had for a fraction of the price of Apple gear.

Don't expect the Mac fanboys to agree but with Windows 7 switching to a MAC is another whole ball game.

If you are a windows user I'd say try Windows 7 before switching -- you'll be glad you did.

Cheers
-K

Oct 27, 2009 at 11:10 AM

Alistair Watson
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p.1 #5 · Adobe no from PC to mac

Oct 27, 2009 at 12:26 PM

Andrew Villa
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p.1 #6 · Adobe no from PC to mac

Kyle Yates wrote:
farley wrote:
Thanks for you response, Jim. It just seems to me that companies start out concerned about customers, and then when they get big, they no longer care. Canon releases a camera that has problems focusing, windows vista, adobe gigs us for another $200. To make matters worse I was on hold with Adobe for well over an hour.

Thanks again Jim. Now I need to decide if I want to go back to a PC.

Hi there
I know this is a camera Forum not a PC one -- and I agree with your post - Corporate Greed just knows no bounds - just look at the Banks getting up to their old tricks again - and I'm not normally regarded as any sort of "Leftie".

With the new Windows 7 you might like to re-consider the move to a MAC. The W7 64 bit version runs photoshop really fast (others will testify) and the OS is FAST, STABLE,polished and slick -- much much better than VISTA and you can upgrade for peanuts.

In any case new powerful PC's can be had for a fraction of the price of Apple gear.

Don't expect the Mac fanboys to agree but with Windows 7 switching to a MAC is another whole ball game.

If you are a windows user I'd say try Windows 7 before switching -- you'll be glad you did.

Cheers
-K

Kyle,
Windows 7 is a good don't get me wrong, but it sounds like he's already bought a Mac. As for PC's being had for a fraction of Apple gear, try pricing component for component when buying a PC related to a Mac and you'll soon realize that you're dead wrong.
Anyways, like others have said, Call Adobe sales and they should be able to take care of you. I know when I switched years back it wasn't a hassle at all.

Oct 27, 2009 at 06:26 PM

Andrew Villa
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p.1 #7 · Adobe no from PC to mac

oops double post.

Edited on Oct 27, 2009 at 07:24 PM · View previous versions

Oct 27, 2009 at 06:26 PM

farley
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p.1 #8 · Adobe no from PC to mac

Kyle, I have been reading all the positive things about 7, and have to agree with you. My biggest problem has been hardware not OS. I have liked XP. I know a lot of the hardware is the same, but I loose a computer about every two years. It will be my luck you are right. I'm not much of a brand person, though.

Alistar I spent most of the day yesterday on the phone with adobe. The only option they gave me was $199 upgrade. So they have mailed it to me. I am waiting on the trial version to download in the mean time.

I always thought adobe and mac went hand and hand. Anyway adobe will need to come up with something spectacular for me to upgrade again.

Oct 27, 2009 at 06:31 PM


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