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	Username   Password FM Forum Rules Canon SLRs, primes, and zooms lenses reviews FM Forums | Canon-mount SLRs | Join Upload & Sell    Search Used end    Archive 2009 · Lensbaby composer heads-up

RCicala Offline Upload & Sell: On p.1 #1 · Lensbaby composer heads-up I was originally pretty impressed with the build construction on the Lensbaby Composers (compared to the previous models, anyway), but a few months ago we noticed some of the screws that held the lens section (away from the camera mount, in front of the ball) had come out on a couple of our rental copies. But when we looked a little closer, it was obvious the internal screw threads were gone. Anyway, this made the front element quite loose and the lens not to useable, so we took a couple of the bad ones apart to see what was up. It turns out the internal structure is very, very soft plastic and its obvious that it cracks or fractures along the screw mounts - probably from torquing the lens over to maximum tilt here and there (here's four of the eight internal threads from two of these lenses we took apart). Best be gentle with these!! Aug 20, 2009 at 01:58 AM

rachp Offline Dedicated FM Upload & Sell: On p.1 #2 · Lensbaby composer heads-up Oh, sad! Thanks for the heads up - I have been wanting one of these. Aug 20, 2009 at 03:06 AM

LightShow Offline Upload & Sell: Off p.1 #3 · Lensbaby composer heads-up good to know, I assume you've contacted them, at the very least they will get to see it's weaknesses if they haven't seen the problem before. Any problems with the muse? I've been looking at it since it was released. Aug 20, 2009 at 08:50 AM

RCicala Offline Upload & Sell: On p.1 #4 · Lensbaby composer heads-up We emailed and called trying to get replacement parts but never got a response. The muse has a simpler build, so I doubt it would have issues. Neither the original Lensbaby or Lensbaby 2.0 did with us - those were rock solid. Aug 20, 2009 at 10:56 AM

rgold1963 Offline Upload & Sell: On p.1 #5 · Lensbaby composer heads-up Interesting. I have been lucky to test this lens when it was being designed and have one of the original Composers from when they were released and haven't had any problems. I will keep an eye out for what you described in the future though. I emailed Lensbaby about your post and received an immediate response from their customer service department. They sent you an email today regarding your problems. I have had nothing but great experiences with their service and I am sure they will take good care of you. Ron Aug 20, 2009 at 08:22 PM

RCicala Offline Upload & Sell: On p.1 #6 · Lensbaby composer heads-up Thank you Ron. I got a very nice email from Kirsten Hunter of Lensbaby who acknowledged they had seen this problem and have changed the supplier of that part. She didn't tell me if there was a specific time frame that the part was a problem but did state that 1) All Composers currently being sold have the new part which doesn't have the same problem and 2) that Lensbaby would repair the lens and replace the part for anyone who experienced the same symptoms. Good information to know. Aug 20, 2009 at 11:35 PM

rgold1963 Offline Upload & Sell: On p.1 #7 · Lensbaby composer heads-up Glad to hear that everything will be taken care of. They have always been great people to deal with who really care about their customers. Ron Aug 21, 2009 at 01:32 AM

Ariel Bravy Offline Dedicated FM Upload & Sell: On p.1 #8 · Lensbaby composer heads-up Props to Lensbaby. It's cool to see companies acknowledging their faults so quickly and making things right. Psst, Canon, you paying attention? Aug 21, 2009 at 01:40 AM

LightShow Offline Upload & Sell: Off p.1 #9 · Lensbaby composer heads-up +1 for backing their product with quick reply and offer to fix = my next lens = Lensbaby Muse Aug 21, 2009 at 02:13 AM

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