pjbishop
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UPS just delivered a 5D Mark II body from B & H. I'm not happy because I consider the camera to have been carelessly packed. No matter that the Canon box is itself is fairly sturdy, there was plenty of room for the camera box and the camera with its delicate innards to be jolted around inside the shipping carton because the cushioning wrap was inserted on one side only. I think that a customer's purchase, and this one represents a considerable outlay, merits some care and respectful treatment.
As it happens, this camera is a replacement for a body shipped earlier in the month which had problems and was returned. Inside the shipping carton, the Canon box for that first camera was plainly bashed in on one corner, evidence perhaps of earlier mishandling that could have bolloxed it up.
When you send a camera to Canon for servicing, you're given careful instructions about adequate packing.
My experience over several years (except for one unfortunate episode with a Gitzo) is that B & H is usually reliable and efficient. I'm disappointed about this transaction, which has eaten up most of the month in shipping and required bothersome phone calls. I'm sure that servicing my order has been a nuisance for B & H, just as it's been for me.
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Addition Saturday morning:
I'd like to clarify a point about the thread I started after receiving the Canon 5D II ordered from B & H. I was upset with B & H because I thought that the packing had plainly been careless and was pitifully poor in cushioning to expose to the rigors of transport by UPS (or FEDEX, for that matter).
The primary malefactors, of course, are the shipping companies. Who doesn't have a story about some outrage UPS or FEDEX has perpetrated on their package. I was at a friend's house when the FEDEX guy marched into her foyer with her new printer and let it drop from waist height to the tile floor. It was broken.
I really do think, along with many other people, that B & H is a fine company. I order from them pretty frequently. My point is that, having taken the customer's money, the vendor owes some care in handling, in order to the minimize the risk of damage to the customer's investment, especially in the matter of delicate (and expensive) electronics.
I plan to order an external hard drive from B & H soon and hope that they will have returned to their previously satisfactory shipping standards.
I've altered the caption of the thread.
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Edited on Jun 27, 2009 at 02:58 PM · View previous versions
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