I'm discouraged and I need some help

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Archive 2008 · I'm discouraged and I need some help

Sid Ceaser
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p.1 #1 · I'm discouraged and I need some help

Hi everyone,

I'll try to keep the backstory short: Had my OS (OSX 10.3) crash on me while I was in the process of installing OS 10.4 (power in my building shut down mid install), crashed my OS. Local Mac store took computer, saved some image files, supposedly wiped the drive, then installed OS 10.5. Things looked cool. Installed Photoshop CS3, but discovered that I couldn't control my printing like I could in CS, so reinstalled CS, but now all the specific print choices are gone and all that shows up are CS3-style print choices (no more ability to select dpi, etc).

I dragged every photoshop related folder I could locate for both CS and CS3 into my trash and emptied it and reinstalled CS, but it still gives me the CS3 style print options (or lack of them).

Save from another complete hard drive wipe and reinstall, is there anyway I can be sure I've deleted and erased everything Photoshop related so I can reinstall CS and be able to produce prints like I was before this whole mess started?

I've had a totally discouraging week that has already cost me hundreds of dollars and now I still can't make prints for my clients.

Thanks for any insight or help.

Nov 14, 2008 at 01:33 AM

mhayes5254
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p.1 #2 · I'm discouraged and I need some help

I have no ideas. The cheapest option in the long run is probably to sign up for Adobe PS support. I have had it in the past and it was very usefull.

Nov 14, 2008 at 02:06 AM

Wayne Fox
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p.1 #3 · I'm discouraged and I need some help

Sid Ceaser wrote:
(no more ability to select dpi, etc).

I dragged every photoshop related folder I could locate for both CS and CS3 into my trash and emptied it and reinstalled CS, but it still gives me the CS3 style print options (or lack of them).

.

this sounds like a printer driver issue, not a Photoshop issue. You select DPI in the printer driver.

You may try re-installing your printer driver.

Nov 14, 2008 at 07:11 AM

Sid Ceaser
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p.1 #4 · I'm discouraged and I need some help

I print through photoshop. When using CS, I could tell it to not do color adjustment, select my paper type, my printer (between a 4000 and a 7600), select various dpi (fine, ultra fine, etc) and all that good stuff.

After installing CS3, it doesn't give me any of those options. I did a little sleuthing online and found a forum where everyone was upset that Adobe got rid of these options in CS3, but couldn't confirm that it was ever corrected.

Nov 14, 2008 at 03:02 PM

dermit
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p.1 #5 · I'm discouraged and I need some help

Even when printing from photoshop the interface should allow you to get to the print driver software (it's not always apparent when you leave photoshop print dialog and enter the print driver).

Way back in beta CS3 (or was it CS2?) I remember installing the trial of it (the beta release) and playing around with it. After some time I decided to uninstall and go back to the previous full release version. Well CS3 beta never really went away even after an uninstall. After some on-line research it turned out everyone attempting this had the same problem. Eventually Adobe had to write a little executable that you downloaded from their site to run that would kill some hidden files in an obscur directory somewhere that finally made it go away. It sounds like you have this CS3 ghost. But my take is that you should not go backwards, keep current if you are already there anyway and learn how to deal with the new print driver. I print from Lightroom and can put in the DPI from it, but am not familiar enough with CS3 print menus to walk you through it.

Nov 14, 2008 at 03:24 PM

Bernie
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p.1 #6 · I'm discouraged and I need some help

I agree with Wayne. Try reinstalling your printer software....

Nov 14, 2008 at 05:45 PM

Brit-007
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p.1 #7 · I'm discouraged and I need some help

Also check on Adobes Web regarding uninstalling CS3 because Adobe does do some funky stuff on the Mac. There are numerous areas that it puts files.

The print drivers are another issue depending on what printer you have. Go to the manufactures site and check. They are normally pretty good on driver issues and giving advise.

Nov 14, 2008 at 08:17 PM

tomrock
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p.1 #8 · I'm discouraged and I need some help

Sid Ceaser wrote:
I print through photoshop. When using CS, I could tell it to not do color adjustment, select my paper type, my printer (between a 4000 and a 7600), select various dpi (fine, ultra fine, etc) and all that good stuff.

Everything you mention here is available in CS3 -- I think it must be a printer driver issue or even an OS X version issue. The 4000 isn't completely supported by Leopard (OS X 10.5) but the options you list above should be there.

Are you sure you're using the Epson drivers and not the Gutenprint OS X drivers? Did you download something from Epson, run a setup program and then add the printers? Or did you just add the printers.

Nov 14, 2008 at 11:09 PM

Sid Ceaser
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p.1 #9 · I'm discouraged and I need some help

When they say the 4000 and 7600 "isn't completely supported" what does that mean?

I downloaded two drivers today from the Epson site, one for my 4000 and one for my 7600, installed them and I got it to print through photoshop CS, but the colors were way off, even using the supplied profiles. These are the same profiles that I've used for about four years now without any issues.

The only thing I can think of is bringing my eMac, which now has 10.5 on it, back to MacEdge, having them wipe the computer clean, install a fresh 10.3 and then pray that I can get everything working the way it previously was. I don't care about a new OS at this point - I want something that will work like before. I don't have the funds to drop another 5-6 grand on new pro printers just because they don't work with the OS.

I've got a new iMac on the way, but I'm thinking of calling Apple and seeing if I can return the item as soon as it arrives for a refund (if that is even possible) because if I can't print with it, its pretty worthless to me, regardless of how much faster the processor is.

I'm so frustrated right I'm unsure what to do. I feel like I'm wasting pocketfuls of money that I can't afford trying to figure out how to get something to work as seamless as my eMac did with 10.3

Nov 15, 2008 at 12:22 AM

BubbaJon
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p.1 #10 · I'm discouraged and I need some help

Sid Ceaser wrote:
When they say the 4000 and 7600 "isn't completely supported" what does that mean?

I downloaded two drivers today from the Epson site, one for my 4000 and one for my 7600, installed them and I got it to print through photoshop CS, but the colors were way off, even using the supplied profiles. These are the same profiles that I've used for about four years now without any issues.
Really magenta right? That was my aggravation with CS3 on the mac. According to Epson it's an Apple problem and "we're working closely with them on the issue". Bah! Went back to printing from Windows. Apparently it has to do with profiles and the way Mac OS X 10.5 (Leopard) treats ICC profiles - basically it double-manages profiles whether you turn off ICC or not. Shame - Apple used to be the premier graphics platform and now Windows is the easiest to work with for display and printer profiles. I will be changing my license back to Windows for CS4 because of these issues. I don't have the time to turn into an Apple geek just to print.

Nov 17, 2008 at 04:21 AM

Bifurcator
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p.1 #11 · I'm discouraged and I need some help

Wayne Fox wrote:
Sid Ceaser wrote:
(no more ability to select dpi, etc).

I dragged every photoshop related folder I could locate for both CS and CS3 into my trash and emptied it and reinstalled CS, but it still gives me the CS3 style print options (or lack of them).

.

this sounds like a printer driver issue, not a Photoshop issue. You select DPI in the printer driver.

You may try re-installing your printer driver.

I was going to say the same thing. Every time I install another printer's drivers or get a newer version of the "drivers" (if you can call them that) I get new profiles and different options. I thought the dialogue box's controls & options that come up and at least some of the profile options are from the printer manufacturer. I'm not 100% tho - maybe it's a mixture of PS and Epson (or whoever makes the drivers)??

I print through photoshop. When using CS, I could tell it to not do color adjustment, select my paper type, my printer (between a 4000 and a 7600), select various dpi (fine, ultra fine, etc) and all that good stuff.

I'm using CS4 and a Canon MX850 and I have all those options. I had them in CS3 too. I had a slightly different set of options in the older driver that I installed for my Canon MP810 though. This is why I'm thinking it's the printer warez you're installing.

Nov 17, 2008 at 10:41 AM


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