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p.1 #3 · Where to buy Feisol tripods? | |
Incidentally, I don't know entirely what's going on over at the feisol.net place. All I do know is that both of my orders with them have not arrived at my doorstep in a timely fashion.
The first order was out of stock, but I didn't find out until the order was supposed to have been shipped days later and I called to find out why it wasn't on its way. Strike one. Then, I got promises about upgraded shipping, and arriving when I needed it... Then they stopped returning phone calls and emails completely. I left several phone messages and emails seeking a status update with absolutely no response whatsoever. Strike two. Finally, I left an extremely nasty phone message and two hours later my shipping status was upgraded to "shipped" - but without the shipping upgrade. Strike three.
I am hesitant to mention it since they did go out of their way to make it up to me after I expressed my displeasure. Which is why I ordered from them again when I wanted a tripod.
The second time I got delays and delays and delays. First just a few days, then a few more, then a week or two more... It was two months before I got my tripod. I was willing to give them the benefit of the doubt about stock levels in Taiwan until I found out that Kerry had received several shipments during this time. Now, I don't really know what happened - maybe it was all genuinely out of their control - but the first experience made me a bit gun shy and the second experience put me off them completely.
Kerry, on the other hand, was extremely prompt in responding to my questions and seems like a solid guy - definitely check out his operation!
Edited on Jul 11, 2008 at 12:47 PM
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