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Here (below) are the first couple of posts from thread http://www.fredmiranda.com/forum/topic/611501/0
This thread documents the difficulty that these Gitzo customers had when they needed service. This is what we call anecdotal evidence, but that is what these fora are good for. Read it and draw your own conclusions. I have had excellent service from Feisol and my 3401. If you are a pro who needs the ultimate, you might be better off with a Gitzo, but I doubt it.
And BTW this thread goes on and on, this is just a sample.
_____ topic/611501/0 starts here ____________
Total Posts: 978
Country: United States
[Post icon] Gitzo might be the best but........
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Gitzo might be the best tripods around but if you need parts your pretty much screwed trying to email them not to mention poor phone service and long distance charges
How could these people miss this for months
Hello,
Unfortunately, we just found out that there was a problem with Gitzo website. In the last month, all the e-mails received through the on line form at WWW.GITZO.COM have not been forwarded to the Bogen helpdesk. The system has now been repaired.
We apologize for this inconvenience. Parts are available for almost anything we sell here at Bogen Imaging. We don't yet have an on-line parts purchasing option, so until then we request that you call our Parts Department at (201)818-9500 x 244 during our business hours of 8:30 AM - 4:30 PM eastern standard time, or by email at parts@bogenimaging.com.
Regards,
Kevin V. Lackey
Technical Operations Supervisor
kevin.lackey@bogenimaging.com
Feb 01, 2008 at 05:15 PM
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jhom
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Registered: Dec 31, 2004
Total Posts: 2769
Country: United States
[Post icon] Gitzo might be the best but........
Exactly my experience. I sent them an email for a part. No answer. I assume it was part of their crappy customer service. The excuse that the online form was defective may be true. But, it has been impossible to get someone to answer the phone. EVERYTIME I called, I would get voice mail. So, I don't think I would just blame a faulty email link. I think it is PISS POOR CUSTOMER SERVICE.
Jim
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