jtrandall wrote:
I am ready for a new website. After reviewing several options, Bludomain seemed the best prices for the best website. I did read the reviews here about many having trouble with Bludomain customer service. I do not have the exact date with me but I believe it is about two weeks since I contact Bludomain via email about a new website. I got an auto response saying I was in the quo but no contact since then.
So admitedly I knew I might run into customer service issues but I decided to give them a try and I can only say that so far, what others are complaining about is true.
Get designers to bid on your project. Review all the samples,etc and pay only after work is finished. I had my site done there within 3 weeks. Just make sure you are dealing with someone who already had similar sites made. There are a lot of "companies"(most likely kids..) who promise you mountains of gold,but deliver a pile of sh$t. Get someone with experience and get a custom site done to your liking. Some are so good,you can show them a design you want and they can make a similar one.
$300-500 for a custom made site is very very possible if a designer is not working in US. Mine was somewhere in the middle east.. Who cares! Amazing work.
OK, so maybe I am a risk taker or like abuse but I plunked my money down on a BluDomain site and not looking back. I did an auto respond email saying they are all in Vegas except for techies keeping things running.
Hi Everyone,
I am brand new to this forum. I purchased a website from BluDomain over two weeks ago and still I don't have my template to start working on. I'm really close to just getting my credit card company to dispute the charges as I am ready to go elsewhere. Ulgh, why didn't I look around a bit to see what people thought of them (wouldn't have had to look hard)?!? Anyhow, any tips on how to get them to respond to me? I'm very frustrated because I've been telling my clients to keep waiting, it will be any day now. Now I'M starting to sound like the BluDomain Staff!
Nately wrote:
Hi Everyone,
I am brand new to this forum. I purchased a website from BluDomain over two weeks ago and still I don't have my template to start working on. I'm really close to just getting my credit card company to dispute the charges as I am ready to go elsewhere. Ulgh, why didn't I look around a bit to see what people thought of them (wouldn't have had to look hard)?!? Anyhow, any tips on how to get them to respond to me? I'm very frustrated because I've been telling my clients to keep waiting, it will be any day now. Now I'M starting to sound like the BluDomain Staff! ...Show more →
You happened to have bought while they were away at the convention. Even thought they've had slow service lately because of the overwhelming influx of purchasers for the last bit, that doesn't mean they're totally worth giving up on.
unblinkable wrote:
You happened to have bought while they were away at the convention. Even thought they've had slow service lately because of the overwhelming influx of purchasers for the last bit, that doesn't mean they're totally worth giving up on.
Why would you tell your clients "any day now" if you don't even have it in your hands? I don't give delivery dates of most anything I do unless it's in my control. I know that you must be anxious, but it will be worth it.
unblinkable wrote:
You happened to have bought while they were away at the convention. Even thought they've had slow service lately because of the overwhelming influx of purchasers for the last bit, that doesn't mean they're totally worth giving up on.
Thank you for responding unblinkable. I'm just getting a bit spooked by all of the negative comments regarding Blu, and wondering if they're really worth the headaches. I really hope I'll hear from them soon because I do think their templates are amazing.
Cuz I'm a dummy! Ha, ha. I had not read any reviews on Blu ahead of time (shame on me) and so I just believed them when they said they had a 24-48 hr. turnaround. Even after I purchased it I got an email from a BluDomain rep stating, "I never miss any deadlines that I set and you will be ready in 24-48 hrs." Like I said, should have looked around a bit more.
Nately, sorry you are having issues. I got my site from them last month and they met their 48 hour deadline for the template and the 36 hour go live deadline once I was ready to get it up and running.
Have you tried sending an e-mail to the concierge you were assigned? I've seen alot of times they miss their deadline because they were unable to access your web (ftp) server to upload the files. Not saying that is what happened here, but it does happen.
DmitriM - I looked at your site and think it is excellent. I thought it was way better than the cookie-cutter BLU sites that are everywhere. I suppose however that using the site you suggested is a crap shoot and that you have to really shop around to get someone with the talent your designer has.
Brian Mullins wrote:
Nately, sorry you are having issues. I got my site from them last month and they met their 48 hour deadline for the template and the 36 hour go live deadline once I was ready to get it up and running.
Have you tried sending an e-mail to the concierge you were assigned? I've seen alot of times they miss their deadline because they were unable to access your web (ftp) server to upload the files. Not saying that is what happened here, but it does happen.
Thanks Brian. I have tried emailing my concierge and Blu support multiple times to ask if they needed any further information, but I don't hear back. I'm really hoping someone will contact me soon.
GoDaddy is who I'm hosting through, so I'd hope Blu wouldn't have too many troubles. Who knows?
Anyhow, thanks again for responding.
The second site I did through Blu was hosted on my own. It went fine but there was not an email to tell me they had put the site on my webhost. The site just showed up there and I took it from there.
Have you checked your account to see if there is a folder there named after the template you bought?
The service should be better but the value could not be beat.
I think Blu has shown other enterprising individuals there is a lot of money to be made doing exactly what they do which is not rocket science. I would look for more Blu clones to be popping up with competitive value. For now, Blu is it for the price / quality package.
Well guys, just bought a Blu sight a couple hours ago. I'll keep you all posted....
Update
3/25/08
I recieved 2 emails today, the 1st was an auto reply saying they were out of town over the weekend. And they are working on replying to every email they have recieved since.
The 2nd email came about 8 hours later from Aundrea. She asked a few basic questions to gain access to my FTP with go daddy.
So far so good!
Edited by sidewa388 on Mar 28, 2008 at 08:12 PM GMT
I read really bad reviews here but was surprised how quick they were. The only hitch I had was trying to get control of my DNS from my previous hosting admin. I would have had my site up in 1 week but took me 2 weeks to get control of my domain in order to direct the DNS to their servers. I am pretty happy with Blu domain.
Marco
paid for my site on Saturday late at night, requested to go live with their hosting on sunday night, site was up and running Monday night (technically less than one full business day). i've had a few little glitches in setting up the site but they have been AMAZING to respond. every time i fill out a support ticket, they respond in NO MORE than 12 hours.
jacobzking wrote:
paid for my site on Saturday late at night, requested to go live with their hosting on sunday night, site was up and running Monday night (technically less than one full business day). i've had a few little glitches in setting up the site but they have been AMAZING to respond. every time i fill out a support ticket, they respond in NO MORE than 12 hours.
WOW wish I would have gotten mine that fast! Oh well, its only been a couple days so I really dont have any worries right at this piont. Just wish I had lighting fast service like you did. I guess if you host with them you become a VIP member
update 3/28/08 1:07pm
Just recieved an email saying that my website would be complete by midnight tonight
388 on Mar 28, 2008 at 08:12 PM GMT