I don't mean this post to persuade anyone to not use BluDoman, as I have one site with them and am currently making another. But THIS is awful....
I started making my website through the control panel they provide to edit the site before it launches. I put in a lot of images, ALL of my text/pricing and did all of the color edits. This probably took me 2 days to do. I tried to log in last night to continue working on it and I couldn't. I got worried that someone had hijacked my account, because i have had scares like that before with online profiles and my email accounts. I told them my concerns and they reset the password for me and when I logged in, it was confirmed. Someone else had replaced most of my information with their own. Deleted my text sections and images. I immediately googled the information they put in and found out it was an LA photographer. Before I sent a bitchy letter to this person, I talked to Blu and it turns out that they sent the same URL to me and her. So it was HER site originally, but she hadn't started working on it until last night.
Blu apologized profusely for the mixup. However, I feel totally skrewed over because I didn't have most of the information on there backed up. I can reenter it of course, but it will take another 2 days and I am pretty pissed about it.
What would you do? And why wouldn't a red flag go up to this other photographer when they signed in to build a website and it was almost finished....with someone else's information!
It's been well established that BD has some really crappy customer support, which is one of the reasons I hosted it on a separate server. Live and learn. back up everything.. I have a simple word file on my computer with all the text on my website. this lets me work on it at my own pace, spell check, cut and paste, etc... without having to be on my website and possibly leaving things half done.
Edited by Steve Tinetti on Mar 02, 2008 at 04:58 PM GMT
Yes well Southwest never serves me steak either, and they throw peanuts at me as I sleep. I wasn't complaining about the customer service at all. My concierge was amazing and she responded with lightning speed to every question I had about the situation or anything before it.
The situation was messed up and I was actually hoping someone could give me advice on whether I should request a refund for the site...free hosting...some productive advice? I have one site already, and I obviously wouldn't have purchased another one if I were not satisfied with their service.
J.Curtis I am sorry for wasting your precious time. Should I ask your permission to post from now on?
And Nathan, thank you for you advice, I am going to put it all on a word document from now. It is so simple, I should have thought of that from the start. Thank you!
j.curtis wrote:
Its just our weekly dis BD thread. Same crap, different week.
If people would do their research before buying something they would know BD is not known for their customer service.
yet how many people from here alone sign on with them weekly? Then complain the next. Obviously people are not getting the hint when they should be avoided like any brooklyn camera dealer.
Here is the thing...If you have patience and are willing to go through a few hassles for a heck of a deal. BluDomain is the place for you.
If you are unwilling to deal with a few minor bugs and hiccups in customer service...then BD is not the place for you.
To the original poster...That is a new one. Sorry you had to work on your site twice...but I still think you would have a hard time getting a site of that quality for the price.
Meri - here's a thing - the colour-changing on your site is pretty hard to take. Ok, it is early here right now, and I have a big monitor, but I found it a bit 'full-on' to be honest and I was tending to not take in the pictures very much.
first thing for any service. change your password. your just as at fault as bd if you kept the password they gave you. they give the same password to everyone.
RedWhiteandRed wrote:
On your site it says - "photographed the beatification of saints"
Those must be SOME pictures.
Not quite sure where you're going with this one Red. Beatification is one of the steps towards becoming a saint.
"In Catholicism, beatification (from Latin beatus, blessed, via Greek μακάριος, makarios) is a recognition accorded by the church of a dead person's accession to Heaven and capacity to intercede on behalf of individuals who pray in his or her name"
I do a lot of work for a Catholic newspaper, so this kinda stuff is not unusual for me to cover. But what does this have to do with BD's Customer support?
Meri Lindhorst wrote:
And Nathan, thank you for you advice, I am going to put it all on a word document from now. It is so simple, I should have thought of that from the start. Thank you!
I deleted my web page once from my server, taught me to back things up! Most people learn things the hard way, despite what other people think is common sense. Live and Learn, look on the bright side of life, etc...
I would think that 2 days worth of work lost because of their own error would need to be compensated SOMEHOW... so yes, I'd ask for their input. See what they offer.
BTW-I did change the password. Immediately. What happened was, the other photographer/customer called in saying they couldn't log in to their site (because I was editing it and had put in my email and password) so they got a new pass, logged in, and deleted EVERYTHING and put up some of their own stuff. They must have thought that my website in progress was the default "example" stuff they have on some of their pages that you view to decide what you want to purchase.
Anyway. I haven't asked for anything for compensation, because I have a hard time filing a formal complaint about anything if I am at fault, even a little bit, which, thanks to some of your posts, I am well aware of now. I was super-pissed about it, but I am okay now and I am just going to consider it a "live and learn" experience.
Meri Lindhorst wrote:
Anyway. I haven't asked for anything for compensation, because I have a hard time filing a formal complaint about anything if I am at fault, even a little bit, which, thanks to some of your posts, I am well aware of now. I was super-pissed about it, but I am okay now and I am just going to consider it a "live and learn" experience.
Thanks Everyone!
You're not at fault for this. It was a mistake to not backup your information, but you had nothing to do with them giving the same site to two people. That was all their fault, and they didn't even catch it when the other person called in. Two totally separate issues.
Nathan Whitchu wrote:
I do a lot of work for a Catholic newspaper, so this kinda stuff is not unusual for me to cover. But what does this have to do with BD's Customer support?
Quick tour through your site to see how the thing worked - pictures of beatification catch the eye - bring in Spielberg for the special effect: cue the smoke: light and crane. Up, up and away.
