B&H and UPS - A marrieage headed for hell!

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p.2 #1 · B&H and UPS - A marrieage headed for hell!

Its the Holidays stop complaining and accept that things are going to be delayed this time of year. I have purchased over 100 items from B&H and UPS and never had a single problem.

Jan 03, 2008 at 06:21 PM

Barry Pehlman
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p.2 #2 · B&H and UPS - A marrieage headed for hell!

B&H and UPS - A marrieage headed for hell!

That reminds me of a TV drama last year... perhaps "ER", but the twist here was that the package arrived one additional day past the time expected thus causing the customer to show signs of RLS. That episode concluded in "Law & Order" where the judge (Judy) found the store and delivery service guilty as co-conspirators in a late delivery lawsuit. I believe Nathan Lane, star of "The Birdcage", recreated his role.

Jan 03, 2008 at 07:19 PM

RCicala
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p.2 #3 · B&H and UPS - A marrieage headed for hell!

Usually my girlfriend makes coffee in the morning, even though I don't ask for it. Sometimes she's busy and doesn't. Maybe I should post about that here.

Jan 03, 2008 at 07:30 PM

Barry Pehlman
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p.2 #4 · B&H and UPS - A marrieage headed for hell!

Usually my girlfriend makes coffee in the morning, even though I don't ask for it. Sometimes she's busy and doesn't. Maybe I should post about that here.

Only if you stir it with a Lens Pen.

Jan 03, 2008 at 07:39 PM

PetKal
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p.2 #5 · B&H and UPS - A marrieage headed for hell!

RCicala wrote:
Usually my girlfriend makes coffee in the morning, even though I don't ask for it. Sometimes she's busy and doesn't. Maybe I should post about that here.

Sure thing, Cicala......probably more interesting than incessant "400 vs.400"
and "24-70 vs. 24-105" threads.
BTW, whatcha havin ? "Medaglia d'Oro", "Mauro" or "Barzula" espresso ?

Edited on Jan 03, 2008 at 07:43 PM

Jan 03, 2008 at 07:42 PM

trenchmonkey
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p.2 #6 · B&H and UPS - A marrieage headed for hell!

Crap, thought I had a valid complaint...asked for hair ties for Christmas and didn't get 'em.

Jan 03, 2008 at 09:44 PM

prof_fate
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p.2 #7 · B&H and UPS - A marrieage headed for hell!

Well, it's back to being monday again...it's coming...no it's not. It's coming! No, it's not.
Well....is it or isn't it?

Exception - Rescheduled - See description below is what it says on the UPS site now.
It's sitting in Maspeth, NY since 1:28 AM 1/3/08.
"exception" in UPS speak is: An exception occurs when a package or shipment encounters an unforeseen event, which could result in a change to the expected delivery day.

Isn't maspeth where the B&H warehouse is? I seem to recall seeing that name on a previous order. So umm, the truck backed over my package?

Jan 04, 2008 at 12:17 AM

prof_fate
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p.2 #8 · B&H and UPS - A marrieage headed for hell!

trenchmonkey wrote:
Crap, thought I had a valid complaint...asked for hair ties for Christmas and didn't get 'em.

They were shipped FedEx. I hear there was an exception and some guy on a tropical island named Wilson has them.

Edited on Jan 04, 2008 at 12:18 AM

Jan 04, 2008 at 12:18 AM

malice4you
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p.2 #9 · B&H and UPS - A marrieage headed for hell!

"01/03/2008 12:26 P.M. THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE
01/03/2008 5:30 A.M. OUT FOR DELIVERY
01/03/2008 2:45 A.M. ARRIVAL SCAN "

2 people were home ALL day today. UPS did NOT come by and try to deliver the package, they did not leave a note on the door as they always do when they actually miss me, they just did not bother to deliver my 70-200 2.8L IS - I know how their truck sounds - they didn't even drive up the road far as I can tell. Now I have to worry about the horrors of what will happen to it for another day in their hands.

Jan 04, 2008 at 01:18 AM

henryp
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p.2 #10 · B&H and UPS - A marrieage headed for hell!

stanj wrote:
The BH web site says that RUSH orders (overnight and 2-days) ship the same day. If you didn't use either rush service, you may wait (and will in most cases). It says so pretty clearly.

Thank you.
--
Henry Posner
B&H Photo-Video

Edited on Jan 04, 2008 at 05:39 PM

Jan 04, 2008 at 05:38 PM

henryp
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p.2 #11 · B&H and UPS - A marrieage headed for hell!

prof_fate wrote:Isn't maspeth where the B&H warehouse is?

No. Our main warehouse is in the Brooklyn Navy Yard. Maspeth's in Queens. We also have a warehouse below our Manhattan store.
--
Henry Posner
B&H Photo-Video

Jan 04, 2008 at 05:43 PM

henryp
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p.2 #12 · B&H and UPS - A marrieage headed for hell!

prof_fate wrote:
Arrgh.
B&H's website says if you get an order in before 11 it ships the same day (that's what it said on Monday).

We regret your disappointment. We received your order Dec 31st. As another poster noted, that day and the next, 1/1, were UPS holidays. We shipped Jan 2nd.

Subsequent delays are from UPS, not B&H. Our site says we ship same day if you order before 11:00am AND if your order includes rush (2-day or overnight) shipping. When you ordered, via our web site, you selected non-rush 3-day select shipping.

We will issue a refund for the s&h fee originally applied to this order.
--
Henry Posner
B&H Photo-Video

Jan 04, 2008 at 05:53 PM

eos-m42guy
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p.2 #13 · B&H and UPS - A marrieage headed for hell!

Henry -- Thank you for those clarifications.

Jan 04, 2008 at 07:59 PM

tmr4
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p.2 #14 · B&H and UPS - A marrieage headed for hell!

henryp wrote:
We will issue a refund for the s&h fee originally applied to this order.
--
Henry Posner
B&H Photo-Video

I don't understand this. The lens was shipped well within the stated parameters. Just because the buyer "normally" gets an order in two days doesn't change the fact that the shipment is within spec. If anything his beef is with UPS. Even then I don't think there is a problem.

Jan 05, 2008 at 08:03 PM

ShebaJo
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p.2 #15 · B&H and UPS - A marrieage headed for hell!

Very interesting! I knew that others had to be having problems. Two orders in less than a month, both with shipping issues... grrr!

I ordered a tripod mount ring from B&H, paid 2 day delivery, it was to be here on the 4th. But UPS "missed" the package after transferring it to NJ. So, according to UPS records... my package had an "exception" but it was "on time" as it sat in NJ for 29 hours, then it was "rescheduled" and would be delivered Monday 1-7-08. We will see.

The package sat in NJ for 29 hours, in Lexington for another 24, left there this morning... has not been scanned since... this is bull, UPS didn't even try to fix their mistake.

B&H said they would refund the 2 day delivery, but that didn't help when I need the tripod collar today.

Also.. my Christmas lens that was to be here by December 14th, was delayed, sat on the UPS truck (here in town) from Friday 14th to Monday the 17th in single digit, and below freezing temps. And... the box had been opened, resealed. Lens is ok, guess they didn't need it? :P

I don't see B&H as the problem, both times they shipped quickly. Almost everyone I talk to is seeing problems with UPS. B&H does need to listen to that.

btw... mine is also Canon gear, B&H isn't the problem... so what is UPS doing with our Canon gear?

Jan 06, 2008 at 01:42 AM

msandman
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p.2 #16 · B&H and UPS - A marrieage headed for hell!

In the same holiday week, I ordered a Canon lens from B&H Wed. morning Jan. 2 and received the item in Boston via 3-day (normal ground UPS price) the next morning -- at 10:30 AM.

Like most good shippers, B&H tells you via e-mail that your order has been processed. You do want to know that ASAP, right? They give you the tracking number in that e-mail, but UPS doesn't scan in the tracking number until it picks up the package. So if you take the shipper's e-mail and immediately try to track the package, there won't be a record on the UPS web site. That' s actually a legal requirement -- it's required by the laws of physics, which require UPS to wait until the package is ready before they can pick it up. Once they pick it up, they can scan the tracking number into their system.

UPS updates its sytem late in the evening to estimate delivery date. UPS is amazingly reliable, but once in a while, over say, New Year's Day they're going to have a delay. It's not reasonable to expect them to be perfect, and it's not reasonable to think it's B&H's fault.

Jan 06, 2008 at 02:31 AM

Duncan Staples
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p.2 #17 · B&H and UPS - A marrieage headed for hell!

I'm in St. Louis. I purchase from B&H get free ground shipping via NAPP and without exception I receive the package in two days from day of order unless the item is out of stock or I have a new UPS driver who is all fouled up.

Duncan

Jan 06, 2008 at 03:53 AM

ShebaJo
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p.2 #18 · B&H and UPS - A marrieage headed for hell!

In my case...I am talking about UPS scans times..not from time of email from B&H.
again...Shipping from B&H was great.

UPS got it, scanned and set delivery for January 4... 2 day delivery.
"origin" scan (NJ) at 1:41a.m. on 1-3-08
"exception" scan at 4:30a.m. on 1-3-08 (because they missed the package)
"departure" scan at 9:05a.m on 1-4-08

that is not a typo... origin scan at 1:41a on 1-3-08... departure scan at 9:05a 1-4-08
the package sat in NJ over a day... they knew they missed it, they noted it, yet no action from UPS for 29 hours.

"arrival" scan (KY) at 11:27a 1-4-08
"departure" scan at 3:56a 1-5-08
no scans since it left Louisville, it is now 12:07a est

UPS has removed any mention of estimated delivery... that is probably not a good sign.

Jan 06, 2008 at 05:15 AM

Mattbtn
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p.2 #19 · B&H and UPS - A marrieage headed for hell!

tmr4 wrote:
henryp wrote:
We will issue a refund for the s&h fee originally applied to this order.
--
Henry Posner
B&H Photo-Video

I don't understand this. The lens was shipped well within the stated parameters. Just because the buyer "normally" gets an order in two days doesn't change the fact that the shipment is within spec. If anything his beef is with UPS. Even then I don't think there is a problem.

It's called taking care of your customers and making sure they are satisfied, even if the problem isn't your fault. Nobody wants a customer with a bad taste in their mouth, let alone someone who posts on forums for hundreds of other people to read about their negative experience.

In my mind, crediting a few bucks for shipping is well worth the cost of doing nothing, even if they would be justified in doing so.

It's a nice gesture by B&H if you ask me!

Jan 06, 2008 at 08:44 PM

ericevans
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p.2 #20 · B&H and UPS - A marrieage headed for hell!

UPS has screwed up more than 10 overnight or two day shipments for me in the last year . I now insist on fedex as they have never screwed me .

Jan 07, 2008 at 09:17 AM

tcphoto
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p.2 #21 · B&H and UPS - A marrieage headed for hell!

As a small businessman, I expect the same level of service that I afford my Clients. If I place an order early in the day, I expect it to ship that day or the next. I don't want to pay for rush delivery just to get it out the door sooner.

I am convinced that UPS has twelve year olds making their deliveries and refuse to deal with them. My new studio is less than a mile from the FedEx station, not the 24 mile round trip to UPS. Even though UPS is based in Atlanta I refuse to support the local team... maybe they should be driving short yellow buses

Jan 07, 2008 at 02:07 PM


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