Just spoke to CPS in Germany. They seem to be in the dark. Said I should call back in a week and may be then there would be an official statement from Canon about a fix?? Canon Professional Services doesn't know but the Canon Customer Service Center does
You guys are too impatient. The memo hasn't been circulated at Canon yet.
I've sent a mail to Canon CPS in Sweden too just to ask if they have heard anything about this. I don't expect they have yet, but maybe it makes them ask within Canon themselves and just maybe that helps getting them up to speed quicker.
Kier wrote:
Canon UK are always the last to know, and treat their customers with complete contempt. This doesn't surprise me in the slightest.
Hey guys we live in the UK,
I think Nick's point is that rubbish customer service and stupidly inflated prices are things that are inherent with living in this country and that we shouldn't be surprised at anything that comes from Canon UK.
Well, I am not jumping for joy just yet. My early (#503xxx) does not appear to have the AF problems with AI Servo and I shoot with a 500 mm f/4 in bright sun and high temperatures (I spend most of my time at my 2nd home in Portugal). I did have some unexplainable shots of a static bird in One Shot - three bursts, all cr@p, but it only happened once and I have never had any error 99 messages. If there is a component problem than I want it replaced, but I would not be first in the queue until I knew that it was going to work for those who have severe AF problems.
FretNoMore: Too impatient We have been waiting 4 months.
Point is Canon should coordinate a global response if they truly have a fix. Having Canon in one country informing their customers about this while Canon in other countries (particular CPS) are in the dark only fuels greater confusion and frustration. Canon should get their act together and not expect further patience from the already tested, frustrated, and largely loyal customer base.
marchantron wrote:
FretNoMore: Too impatient We have been waiting 4 months.
...
Of course there's reason to be impartient for the fix, I am too. I only meant it's too early to expect all branches of Canon to have been updated about this latest news since it seems likey it was leaked a bit early - i.e. "the memo hasn't been circulated". Call them in two days and you'll get better answers.
When I called to get on the list, here's what Canon read off the computer screen:
"After thorough research, Canon has found that some Eos-1D Mark III cameras have an issue with the sub-mirror mechanism which is part of the autofocus optical system. This issue may cause unstable focus prediction performance with moving subjects in AI-Servo AF and continuous shooting modes particularly in higher-than-normal temperatures. The process for repair of the Eos-1D Mark III cameras, for those customers who are dissatisfied with the focus prediction performance, will be announced on the Canon USA Web site in late October."
He said the labels should be e-mailed out in late October, and that I'm currently 6th on the list, for whatever that's worth. He said there was no serial # range given, and that it (supposedly) does not affect all cameras. I'm not sure I believe that latter part, because I would think they would not want to open the floodgates all at once, and would prefer to deal with those people who know they have a problem first.
I am not sure they are trying to hide it over there (UK) but more so when I heard it yesterday I had to bring it to their attention about the fix. The rep had to put me on hold go do some research and then came back and said there was a issue. Maybe with the time delay and vast areas to cover it will just take some time to fully filter out.
Alistair Watson wrote:
I sent mine into Canon UK on 8th October, got it back on 12th October and only AF was adjusted, no parts replaced. So I guess Canon either didn't know about this fix at this point and it is going to have to go in again. Great.
I don't think I am going to be particularly enthusiastic until I have heard from people how the AF performs post this replacement sub mirror assembly. So keep jumping for joy guys and girls, but I will hold off running to the bar and buying a large single malt until this becomes a known fix. ...Show more →
Well look at it this way, at least Canon is saying they have a issue. Surely that is worth tipping a pint?
Just received a call from my Canon Sales rep, he said pretty much the same things about the mirror problem to me, said the secondary mirror was not going back to the same location every time.
He also said it was going to be a few months before any new M3's would be out with the new mirror fix installed. take that for what its worth!
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