1D Mark3 Fix is in!

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Archive 2007 · 1D Mark3 Fix is in!

dilgit
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p.3 #1 · 1D Mark3 Fix is in!

I Called the Canon repair center in Europe and asked which serial numbers are included in the need to replace the mirror unit. I was told ALL!! Yes all. The rep on the phone said that Canon have lately conducted many rigorous tests with the new unit and in the mean time production went on with the "defect" unit. He went on to say that up to date no replacement have been made in 1D3 bodies as the unit is in production. So, here we are. According to Canon, all 1D3 bodies, currently out there, have a corrupt unit installed in them and it should be replaced.

Oct 18, 2007 at 08:13 AM

Alan321
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p.3 #2 · 1D Mark3 Fix is in!

Jeff's poll on 1D3 AF problems indicated consistent problems in all serial number groups so it is reasonable to expect that all cameras are affected.

- Alan

Oct 18, 2007 at 08:46 AM

yellowducky
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p.3 #3 · 1D Mark3 Fix is in!

I hope this solves the problems for everyone! I was following this story closely and in the end opted for a 5D (last week) rather than wait for a fix so I think I helped everyone out a bit (although not with the 5D2 announcement I called for last Saturday...sorry there!).

I wonder if any of the posters who were claiming it was all user error and there was nothing wrong with the camera will come forth and eat a bit of crow with this announcement? Some were quite adamant and prolific posters to that effect and now clearly seem to be in the wrong.

Oct 18, 2007 at 09:01 AM

FretNoMore
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p.3 #4 · 1D Mark3 Fix is in!

It's really silly to be too sure about something like this, there were a lot of cocky people on both sides of the fence, as usual. My stance was always to keep an open mind and wait for the official announcement, glad it's finally here.

I hope the crow tastes fine. I keep a barrel of salt handy when surfing the 'net, you can have some of that if you need to spice it up a bit.

Oct 18, 2007 at 09:07 AM

Tentacle
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p.3 #5 · 1D Mark3 Fix is in!

It leaves me puzzled why Canon never said "We are aware of the problem and working hard to solve it."

Oct 18, 2007 at 09:15 AM

Emile Gregoire
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p.3 #6 · 1D Mark3 Fix is in!

Tentacle wrote:
It leaves me puzzled why Canon never said "We are aware of the problem and working hard to solve it."
Might be to fend off legal action or something but I agree: the way they handled it totally goes against basic marketing A-B-C. Shows that Canon still very much is a product / technical oriented company.

Oct 18, 2007 at 09:20 AM

Alistair Watson
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p.3 #7 · 1D Mark3 Fix is in!

Well after multiple calls, Canon UK certainly are not admitting anything about this..... the saga continues!

Oct 18, 2007 at 09:45 AM

Chris Dees
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p.3 #8 · 1D Mark3 Fix is in!

Tentacle wrote:
It leaves me puzzled why Canon never said "We are aware of the problem and working hard to solve it."

This is typical Japanese/Asian behaviour.
It's loss of face (or something like that) to admit you've failed.
They come out with it when they have a solution.
Your approach is Western

By the way where can I read that official announcement

So I can refer to this when a make an appointment with the Canon Repair Centre

Oct 18, 2007 at 09:46 AM

Tentacle
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p.3 #9 · 1D Mark3 Fix is in!

Chris Dees wrote:

[...]

By the way where can I read that official announcement

So I can refer to this when a make an appointment with the Canon Repair Centre

There is no official appointment yet, but if you direct them to Rob Galbraith's website and point out that multiple reports strongly suggest there is a fix out, then maybe you'll get somewhere.

On the other hand, it's possible that Canon lets Canon USA roll out the fix first, before Canon Europe is to do so.

Oct 18, 2007 at 09:56 AM

John P Mulgrew
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p.3 #10 · 1D Mark3 Fix is in!

Thanks for posting this info, I'll be calling this morning.

Oct 18, 2007 at 10:03 AM

Kier
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p.3 #11 · 1D Mark3 Fix is in!

Alistair Watson wrote:
Well after multiple calls, Canon UK certainly are not admitting anything about this..... the saga continues!

Canon UK are always the last to know, and treat their customers with complete contempt. This doesn't surprise me in the slightest.

Oct 18, 2007 at 11:23 AM

Ron Hew
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p.3 #12 · 1D Mark3 Fix is in!

Kier wrote:
Alistair Watson wrote:
Well after multiple calls, Canon UK certainly are not admitting anything about this..... the saga continues!

Canon UK are always the last to know, and treat their customers with complete contempt. This doesn't surprise me in the slightest.

Seems that USA is still closer to Japan as we in SEA is also in the dark

Oct 18, 2007 at 11:26 AM

marchantron
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p.3 #13 · 1D Mark3 Fix is in!

Just spoke to CPS in Germany. They seem to be in the dark. Said I should call back in a week and may be then there would be an official statement from Canon about a fix?? Canon Professional Services doesn't know but the Canon Customer Service Center does

Oct 18, 2007 at 11:34 AM

FretNoMore
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p.3 #14 · 1D Mark3 Fix is in!

You guys are too impatient. The memo hasn't been circulated at Canon yet.

I've sent a mail to Canon CPS in Sweden too just to ask if they have heard anything about this. I don't expect they have yet, but maybe it makes them ask within Canon themselves and just maybe that helps getting them up to speed quicker.

Oct 18, 2007 at 11:46 AM

NickRno77
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p.3 #15 · 1D Mark3 Fix is in!

Oct 18, 2007 at 12:01 PM

Alistair Watson
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p.3 #16 · 1D Mark3 Fix is in!

NickRno77 wrote:
Hey guys we live in the UK,

What's your point Nick?

Oct 18, 2007 at 12:04 PM

Kier
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p.3 #17 · 1D Mark3 Fix is in!

I think Nick's point is that rubbish customer service and stupidly inflated prices are things that are inherent with living in this country and that we shouldn't be surprised at anything that comes from Canon UK.

Oct 18, 2007 at 12:16 PM

NickRno77
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p.3 #18 · 1D Mark3 Fix is in!

Alistair Watson wrote:
NickRno77 wrote:
Hey guys we live in the UK,

What's your point Nick?

Crap customer service most of the time. That's my experience anyway.

Nick

Oct 18, 2007 at 12:17 PM

Alistair Watson
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p.3 #19 · 1D Mark3 Fix is in!

I know, just teasing!

Oct 18, 2007 at 12:19 PM

Colin Key
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p.3 #20 · 1D Mark3 Fix is in!

Well, I am not jumping for joy just yet. My early (#503xxx) does not appear to have the AF problems with AI Servo and I shoot with a 500 mm f/4 in bright sun and high temperatures (I spend most of my time at my 2nd home in Portugal). I did have some unexplainable shots of a static bird in One Shot - three bursts, all cr@p, but it only happened once and I have never had any error 99 messages. If there is a component problem than I want it replaced, but I would not be first in the queue until I knew that it was going to work for those who have severe AF problems.

Colin

Oct 18, 2007 at 12:20 PM

marchantron
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p.3 #21 · 1D Mark3 Fix is in!

FretNoMore: Too impatient

We have been waiting 4 months.

Point is Canon should coordinate a global response if they truly have a fix. Having Canon in one country informing their customers about this while Canon in other countries (particular CPS) are in the dark only fuels greater confusion and frustration. Canon should get their act together and not expect further patience from the already tested, frustrated, and largely loyal customer base.

Oct 18, 2007 at 12:24 PM

FretNoMore
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p.3 #22 · 1D Mark3 Fix is in!

marchantron wrote:
FretNoMore: Too impatient

We have been waiting 4 months.
...

Of course there's reason to be impartient for the fix, I am too. I only meant it's too early to expect all branches of Canon to have been updated about this latest news since it seems likey it was leaked a bit early - i.e. "the memo hasn't been circulated". Call them in two days and you'll get better answers.

Oct 18, 2007 at 12:33 PM

Jeff
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p.3 #23 · 1D Mark3 Fix is in!

When I called to get on the list, here's what Canon read off the computer screen:

"After thorough research, Canon has found that some Eos-1D Mark III cameras have an issue with the sub-mirror mechanism which is part of the autofocus optical system. This issue may cause unstable focus prediction performance with moving subjects in AI-Servo AF and continuous shooting modes particularly in higher-than-normal temperatures. The process for repair of the Eos-1D Mark III cameras, for those customers who are dissatisfied with the focus prediction performance, will be announced on the Canon USA Web site in late October."

He said the labels should be e-mailed out in late October, and that I'm currently 6th on the list, for whatever that's worth. He said there was no serial # range given, and that it (supposedly) does not affect all cameras. I'm not sure I believe that latter part, because I would think they would not want to open the floodgates all at once, and would prefer to deal with those people who know they have a problem first.

-J

Oct 18, 2007 at 01:46 PM

rachp
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p.3 #24 · 1D Mark3 Fix is in!

I wonder if the people that bought used MK IIIs will get the repair free and without hassle....

Oct 18, 2007 at 01:52 PM

Alistair Watson
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p.3 #25 · 1D Mark3 Fix is in!

Welcome back Jeff, where have you been?

Oct 18, 2007 at 01:53 PM


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