Yesterday I called again to see if my camera was completed. The service status page had said "in shop" since last monday and the total after last tuesday's discussion with a rep was $202. I told the rep that I have a shoot scheduled for this weekend and gave her my service number. She put me on hold and when she returned to the line said that the part seemed to be on backorder. She took my number and said she would call me back the following day.
This morning I checked the service status page again and sure enough, it said "parts hold". Glancing towards the bottom of the page, my total was back up to $273.
I waited until around three o'clock and called the number again. Twenty minutes later I was connected with another rep. I (very calmly) gave her a quick run-down of the situation and asked to speak with a supervisor, she said that her supervisor wasn't there. I asked if there was any management that I could speak with, no luck, every manager must have been on lunch at three-thirty in the afternoon.
She took my number and said that she was going directly to Burnice's desk and that she would call me right back.
I suppose I'll place another call tomorrow, I don't know what else to do. Could someone please instruct me on how to carry on this conversation without being extremely pissed off?
Against my better judgement, I sent the D70 off to Melville today. It has to be repaired and I don't know of another shop around here that can repair it.
I've been completely without a camera for two weeks now and had to cancel three appointments. This nonsence has cost me quite a bit, not to mention I might not get a next call from those customers that I left hanging.
Alpinestars wrote:
I've been completely without a camera for two weeks now and had to cancel three appointments. This nonsence has cost me quite a bit, not to mention I might not get a next call from those customers that I left hanging.
I STRONGLY suggest that you ask the camera emporium from which you purchased your camers to give you a loaner - one of their rental units....
My D2H went to Nikon NY a couple of weeks ago for the meter fix. It was there almost a week and back to me shipped overnight. My experience with Nikon so far is good. It arrived there on the LAST DAY of my 1 yr warranty and was fixed under warranty. I was very happy that it broke in time - (doesn't that sound weird?) Had about 8,000 shots on it when it went.
I HEAR YOU:
After receiving several emails on the subject all of which are sittiing on a desk at Nikon at this point I noticed something that would make my life easier and yours too.
RULES of ENGAGEMENT:
If you are having a problem with the D2H meter like I did and if you look on my previous posts, I had more than my share of problems but they are all fixed now.
Please help me to help you by doing the following.
A) Do NOT PM me through FM. It's worthless for me to sit and cut and paste.
Please use my regular email which is: [email protected]
Use common sense like "no cussing, name calling, threats, etc.
A2) IN the SUBJECT LINE PUT THE WORD --TRACE PROBLEM--
B) How in the name of heaven can I help you on a case basis if I don't know your real name ? I can't forward a complaint if it signed by "EL; Guapo Loco" with a cute Avatar.
I also need the case number and or serial number and the date the unit was refused. A Phone number and the usual address also helps.
C) Right after mine were repaired a period of fix them all occured. I attribute this last batch to summer temperatures ( they do screw up bad solder joints on boards so we are getting another rash of them.
(D) If you are not having a problem, don't email me with TRACE PROBLEM use another Photo expression like "NICE BOOBS". whatever.
E) Eventually we might need a database, support group, AAA, and a telethon, and this will expedite things....
E) Enclose a short history of the problem.
Writing back and forth through the FM process is OK but doesn't help me to make a process faster. It drags my efforts down in the method I use to contact them and plead the case, begging pleading, screaming , yellling etc....
I don't mind helping photographers out, I be one myself!
BUT solidarity is what makes corporations listen.
Also bear in mind second owners, over warranty, dropped units in some cases, greys or worse dark grey units don't apply, Mack warranties etc.
The unit must be a US delivery through Nikon USA. Sorry not much I can do to help our Canadian or Aussie brothers.
Thanks for your cooperation..... I'll do what I can....
