Today is my D600's one month anniversary - it has been sitting at the Nikon Service Center in Ca. for a month floating between "In Shop" and "Parts Hold" for a B2 repair.
I called (no help), e-mailed (they will "research" it - no reply) and even called again and asked what the charge to date to box it up and send it back so I can send it somewhere else would be (they will "research" it -no reply).
This is a first (and last if I am paying for the repair) for me. Understand, I could tolerate the hold if I had some idea why - their complete lack of responsiveness and terrible customer service is what bothers me.
I dropped it about 2 feet onto grass - the mirror was loose, so I sent it in. It is a minor repair, at least from a cost perspective which makes it even more frustrating.
I'd be frustrated about the lack of response as well- it's the kind of thing that will make me choose Authorized Photo Service in Chicago or another independent repair shop the next time I need a repair that's out of warranty.
But to Nikon's credit, my *guess* is that there may be hidden damage that they're checking for- a lot can go wrong when gear is dropped, even if it's only grass.
My guess is they are so inundated with shoddy workmanship coming off the dust issues, the left focus issues, and a host of other apparently bad quality control over the last 15 months, they're probably swamped with repairing their own mistakes.
This might sound silly, but it might be easier for you to just fly out to SoCal for a little vacation and then go to the service center and check on the body. I have found with using them for years that in person, you can find out a lot of information. But by phone or email, information sadly is non existent.
Sorry Chad . I, too, am going through issue with Nikon repair and by 500mm and 1.4TC. Totally understand your frustration with the "800" number and email system.
Nikon_14 wrote:
I'd be frustrated about the lack of response as well- it's the kind of thing that will make me choose Authorized Photo Service in Chicago or another independent repair shop the next time I need a repair that's out of warranty.
But to Nikon's credit, my *guess* is that there may be hidden damage that they're checking for- a lot can go wrong when gear is dropped, even if it's only grass.
I would be great with that if they would just let me know. Its the total lack of communication that kills me.
John Skinner wrote:
My guess is they are so inundated with shoddy workmanship coming off the dust issues, the left focus issues, and a host of other apparently bad quality control over the last 15 months, they're probably swamped with repairing their own mistakes.
This might sound silly, but it might be easier for you to just fly out to SoCal for a little vacation and then go to the service center and check on the body. I have found with using them for years that in person, you can find out a lot of information. But by phone or email, information sadly is non existent.
birdied wrote:
Sorry Chad . I, too, am going through issue with Nikon repair and by 500mm and 1.4TC. Totally understand your frustration with the "800" number and email system.
Birdie
Yikes - that is a slightly more expensive deal. Misery does love company though.
Maybe I should have kept my other D7000 instead?