brownchl Offline Upload & Sell: Off
|
p.1 #1 · p.1 #1 · Attack of the girls with low self-esteem... | |
I recently received an email from a girl from a recent engagement session stating that she was displeased with how she looked in the photos. Before the session, she had stressed the importance of having her hair and make-up done before the shoot with a professional hair/make-up artist. At the last minute, the artist canceled due to sickness. We tried to reschedule, but she wanted the photos done ASAP and I couldn't accommodate another weekend date anytime soon. So, we went ahead and did the session.
Two weeks later, she sends me an e-mail asking if the photos on the proofing site have been "edited" and if I'll be posting anymore. I responded saying they have and that's it. She sends a long e-mail in response saying how unhappy she is with her appearance and all she can focus on are her acne issues (which I don't see, personally) and that it's nothing against me. She said she felt very confident the day of the session and it's not coming through in her photos.
Honestly, this girl has better skin than I do and her make-up was minimal, but good. I don't do hardcore skin edits on all images turned over to the client because it's not my style. I do minimal edits (teeth whitening, brighten the eyes a bit, maybe delete a nasty zit, etc...) and I believe my portfolio reflects that. We even discussed this at the meeting; that I do global edits, not in-depth portrait editing. If clients get a print of something, I'll edit more if needed so issues aren't glaring in large prints.
So, I'm at a loss. I'm contemplating offering to reschedule the session so she can work with a hair and make-up artist, but I'm not sure it would help things. Do I offer her deposit back? Her wedding isn't until next year, so she could very easily book someone else. I'm also going back through and trying to edit some other things out, but she has pretty good skin. Other than slimming her down (she is pretty curvy), I'm not sure what else to change.
Thoughts?
|