Upload & Sell: On
| p.2 #9 · Adorama Customer Service |
I've purchased from Adorama; new and used, several times and each has been without issues, delivered as estimated, and on time...when items are delivered here to SoCal.
But when it comes to sending items from USA based suppliers to Canadian addresses, there is near always a prolonged shipping duration. Even as an Amazon 'Prime' member you will not get their famous 2-day shipping. One FedEx next day took 10 days...
I've a few friends up north, from VBC to PEI, and normal shipping, even when I box n send from home, seems to take a minimum of 2 weeks, sometimes it's three; customs is involved. There has been only one exception to this norm so far, and both PetKal and I were surprised the item arrived so quickly.
You just need be patient...between border transactions take time, even when you're close neighbors...dealings in Mexico are much the same.
I've been dealing with B&H for many years, and their standard Canadian shipping option normally gets orders to me in about 3 days.
In this particular instance, it sounds like being patient would not have solved anything - I'm still not 100% clear on what exactly happened, but from what Helen told me, it sounds like my order got lost in the Adorama system; they thought FedEx had the package so presumably no one was really looking for it.
Fortunately, the advice everyone gave me to contact Helen was right on the money; once she got involved it only took her a few hours to answer the questions I had been asking for nearly two weeks.