Upload & Sell: Off
Happy customer since 2002, bought a lot of their products and have always had good service, and I am in Australia.
Customer service has always been good, alerting me of missing parts in my system, as well as alerting me of doubling up on parts and offering better ways to improve on my projects.
I have nothing but praise for Really Right Stuff, service as well as products.
I think you have gotten really unlucky, give it another go, email them and explain the situation. I am confident that you will get it resolved, if it is truly a genuine error on their behalf!!!
Sorry to hear that you have had a bad experience, I hope you get it solved quickly
PS: I have no connection to RRS other then being a happy customer of many many years