Upload & Sell: On
So, I sent off my 3 PC-E’s for Axis modification, along with #2 D-700.
Nothing was wrong with the 700, I just wanted it checked over by the Tech’s at Nikon CA, a 50,000 mile checkup if you will.
I had all packed by the local UPS store as I found out if something happened to the package, there would be no problem with a potential UPS claim that it wasn’t packed properly. This was something I didn’t know.
Anyway, here’s how it went:
Shipped to Nikon California: Wednesday, 3/13/13
UPS delivered to Nikon California: Tuesday, 3/19/13
D-700 Estimate Received & Approved: Friday, 3/22/2013
PC-E’s Estimate Received & Approved: Monday, 3/25/2013
Repairs/Modifications Completed Shipped Back: Wednesday, 3/27/2013
This is the second time I have used Nikon Service California in two years. The first issue with #1 D-700; it got wet and the LCD screen went nutzoid. El Sequndo fixed it quickly (total time in shop was less than 2 weeks after the estimate was approved) and looked as if it just came out of the box factory new when returned. No calls or emails to the shop were necessary.
Again, my experience this time was just as good as the first. Only one work day for camera estimate and three work days for the PC-E’s (not counting receive or day estimate received). Total time in CA = 7 working days ! Can’t beat that with a stick. And, I’m not a NPS member.
I enclosed a letter with the Service Orders clearly stating what I wished done. I also advised Nikon that I wished them to do a through inspection and fix whatever they felt needed to be fixed or replaced.
The only issue they found on the D-700 was they replaced bottom contact cover. I think this clearly shows they are not trying to do unnecessary repairs to run the bill up.
So, I might suggest that calling Nikon Service, unless there is some compelling reason to do so, only slows service down. Having to answer unnecessary questions like “how is the repair coming” slows the whole process down, for everyone.
That‘s not to say there won’t be times when some real issue (or dispute) arises and a call or email will be in order, but for routine service work, I suggest we leave the Nikon (and Canon) Tech’s to do their work and get our equipment back quickly. Their web status is updated daily.
To be clear, I’m not addressing issues like Impact Damage or other warranty issues. What I am addressing here are routine services.
And folks, when they [Nikon or Canon] do their job and you are happy with their work, may I suggest a “Thank You!” would be real nice, and I’m sure, much appreciated.
They got one from me!
For the Record; Charge each for the PC-E's: $98.00 out the door.