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Archive 2012 · Adorama customer service?
  
 
Helen Oster
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p.2 #1 · p.2 #1 · Adorama customer service?


meowmix1891 wrote:
Helen, I have sent you an email.


Got it, and we are working on it, right now



Mar 18, 2013 at 09:49 PM
Daniel Smith
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p.2 #2 · p.2 #2 · Adorama customer service?


Watch out for Adorama - they can be sneaky bastards. Order some items and it shows FREE SHIPPING only to get charged for shipping. They said "one item did not qualify for the free shipping deal". But it did NOT show up that way on check out with the final total when I ordered. Only showed up later - after they had shipped it out.

Be very careful if you deal with these big city jokers.



Apr 05, 2013 at 08:26 PM
anthonysemone
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p.2 #3 · p.2 #3 · Adorama customer service?


Gee, Daniel, you didn't tell us how well your conversation went with Helen Oster. You know, the one where you asked her to help you sort this out?


Apr 05, 2013 at 10:04 PM
mitesh
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p.2 #4 · p.2 #4 · Adorama customer service?


Anthony,

We probably shouldn't take him too seriously. He seems to enjoy trolling. See this and this.



Apr 06, 2013 at 01:12 AM
anthonysemone
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p.2 #5 · p.2 #5 · Adorama customer service?


AHA, thank you I reckon it must be a slow time in North Dakota


Apr 06, 2013 at 01:52 AM
 

Search in Used Dept. 



Lasse Eriksson
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p.2 #6 · p.2 #6 · Adorama customer service?


mitesh wrote:
Anthony,

We probably shouldn't take him too seriously. He seems to enjoy trolling. See this and this.


Yes he is just a Troll



Apr 06, 2013 at 08:28 AM
DanBrown
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p.2 #7 · p.2 #7 · Adorama customer service?


Lasse Eriksson wrote:
Yes he is just a Troll


Although registered in 2007, he had only something like 3 posts until 3 months ago. The possibility that his account has been hijacked comes to mind.




Apr 06, 2013 at 04:03 PM
anthonysemone
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p.2 #8 · p.2 #8 · Adorama customer service?


Dan,

hmmmm, good catch



Apr 06, 2013 at 04:52 PM
Helen Oster
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p.2 #9 · p.2 #9 · Adorama customer service?


Daniel Smith wrote:
Watch out for Adorama - they can be sneaky bastards. Order some items and it shows FREE SHIPPING only to get charged for shipping. They said "one item did not qualify for the free shipping deal". But it did NOT show up that way on check out with the final total when I ordered. Only showed up later - after they had shipped it out.

Be very careful if you deal with these big city jokers.


Please email me with your order number, Daniel: Helen@adorama.com and I will do my best to sort this out.

Please don't forget that while we are a family business, we are shipping out an average of 5,000 orders a day. The system is therefore fully-automated and software or other mess-ups can happen. There truly isn't a person sitting at a desk over-riding this intentionally to make unwarranted charges.
However, there is a full customer service team with a great bunch of people who will always do their best to help when things don't go as we expect.

Toll Free: 800-815-0702
Local: 212-741-0466
Fax: 212-645-4533
E-mail: Click Here
Hours:
Mon-Thur: 9:30-7:30, Friday: 9:30-4:00


And of course, there is me.

NOT in the least bit automated, but certainly 100% committed to doing my best to ensure the best customer service experience possible for all of our customers.

Helen Oster
Adorama Camera Customer Service Ambassador



Apr 07, 2013 at 08:54 AM
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