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| p.2 #9 · Adorama customer service? |
Daniel Smith wrote:
Watch out for Adorama - they can be sneaky bastards. Order some items and it shows FREE SHIPPING only to get charged for shipping. They said "one item did not qualify for the free shipping deal". But it did NOT show up that way on check out with the final total when I ordered. Only showed up later - after they had shipped it out.
Be very careful if you deal with these big city jokers.
Please email me with your order number, Daniel: Helen@adorama.com and I will do my best to sort this out.
Please don't forget that while we are a family business, we are shipping out an average of 5,000 orders a day. The system is therefore fully-automated and software or other mess-ups can happen. There truly isn't a person sitting at a desk over-riding this intentionally to make unwarranted charges.
However, there is a full customer service team with a great bunch of people who will always do their best to help when things don't go as we expect.
Toll Free: 800-815-0702
E-mail: Click Here
Mon-Thur: 9:30-7:30, Friday: 9:30-4:00
And of course, there is me.
NOT in the least bit automated, but certainly 100% committed to doing my best to ensure the best customer service experience possible for all of our customers.
Adorama Camera Customer Service Ambassador