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| p.2 #9 · Nikon Service - Unbelievable! |
That Nikon parts website is pathetic. A total half hearted attempt to appease the complainers I'm guessing. They should do it right or not at all. It would have been a no brainer these days to download a starting inventory by part number, description, availability, cost, etc. Not a small incomplete smattering of stuff.
If Nikon wants to monopolize parts and service then it seems that they also need to open more service centers. It wasn't that long ago when people were complementary of Nikon, the speed and cost of service. Or at least it wasn't as bad as it sounds now. It should be getting better, not worse. Two centers is probably not enough anymore, especially combined with cutting out the independents.
Seems they have this new "business model" but can't implement it successfully. After the tsunami it seems they have never fully recovered, yet want to pretend they can efficiently run every little bit of the business.
Bragging about 75,000,000 lenses sold means there is that much more work out there for everyone. It's simple trickle down economics. A high tide should raise all boats. But they want to control it all and aren't competent enough to. Just let the overflow go to the independents. They should be grateful for the help, they can't handle the workload.