Upload & Sell: Off
Yes, you all have confirmed my suspicions on what could be wrong, while I am more nikon and leica oriented, these characteristics are shared by nikon and canon where photoshop is concerned and nef or raw processors.
I have asked her for the info, if she can find it out, then we'll have something to go on and maybe I can help her as a Dad likes to do for his daughter. :-)
If nothing else, I will try to have her send me the file, then I can take a shot at it, being a computer guy, I have the experience, as well as multiple tools to try and open it, then we'll see!
Actually, I have many many versions of Photoshop from 5.5 on to CS5. I haven't bit on CS6.