Interestingly this issue seems to occur more frequently on the higher-end PJ/sports bodies, including the Nikon equivalents like the D3, because to support their high FPS they use high-speed read-out channels that appear more sensitive/prone to imbalances.
Well it is a shame but lots can happen between the factory QC check and your desk. Shipping is a tough process. Get yourself a new one and enjoy. We got a new Nikon D4 and a Canon 1DX 2 weeks ago. The Canon is wonderful and the D4 was dead on arrival. Everyone has issues. Our replacement D4 arrived and my wife is loving it so the bad memory was a short one. Hopefully you have a good dealer.
skibum5 wrote:
unless you pay leica prices you won't give but a small percentage of goods tested and inspected before shipment (granted some may say the top line 1 series ARE Leica prices)
No. Leica prices top 1D X easily. And imo you get much less.
And John browse is right. It is a shame. But 100% is not possible, neither 50%, nor 20% I guess.
If any body sold the last 25 years would have been checked for only 15 minutes (what imo would not be enough to find all possible failures) Canon would have needed 2667 full employees in QC only for this.
Do not be angry. Send it back and get a new one. Good luck!
Stuff happens. We don't live in a perfect world. I know it is frustrating and you are very disappointed with this. My second digital camera body would not focus on anything at all. I sent it back to B&H and they replaced it no questions asked. Return it where you bought it and get a replacement.
Perhaps authorized resellers could offer a pre-test option for a small fee to weed out the obvious DOA's. I usually buy from B+H and I would not mind paying them to run a simple QC check on a $7000 body to avoid me having the disappointment of getting a defective unit and having to ship it back and wait for a new one.
ggreene wrote:
Perhaps authorized resellers could offer a pre-test option for a small fee to weed out the obvious DOA's. I usually buy from B+H and I would not mind paying them to run a simple QC check on a $7000 body to avoid me having the disappointment of getting a defective unit and having to ship it back and wait for a new one.
That's bogus. For what these things cost, they should be right, out of the box, every time. We arent talking consumer level electronics here.
For what these things cost, they should be right, out of the box, every time. We arent talking consumer level electronics here.
+1. If we were talking about a $500 point-and-shoot, the occasional dysfunctional product getting through QC would probably be acceptable (although still annoying). But the 1DX is Canon's top-of-the-line professional camera body. The darn thing costs US$6,800! Shouldn't the buyer expect an especially-diligent QC process for that kind of cash?
BluesWest wrote:
+1. If we were talking about a $500 point-and-shoot, the occasional dysfunctional product getting through QC would probably be acceptable (although still annoying). But the 1DX is Canon's top-of-the-line professional camera body. The darn thing costs US$6,800! Shouldn't the buyer expect an especially-diligent QC process for that kind of cash?
John
For what a Mercedes SL costs, this car should be perfect from the purchase, right? Reality teaches us that things are not perfect just because of a price. For those who get a disfunctioning product at any price it is always annoying. ButTo expect a perfect product is always nice fantasy. A product is "created", "developed" and "produced". It would be a wonder if any product would be perfect.
BluesWest wrote:
+1. If we were talking about a $500 point-and-shoot, the occasional dysfunctional product getting through QC would probably be acceptable (although still annoying). But the 1DX is Canon's top-of-the-line professional camera body. The darn thing costs US$6,800! Shouldn't the buyer expect an especially-diligent QC process for that kind of cash?
John
Both of you have GOT TO BE KIDDING This is earth. Welcome.
We are humans....shouldn't every person be perfect too? Who made *this* product
Get the camera fixed and move on to enjoy it. Sh!t happens to everything.
What part of "QC" don't you understand? It has nothing to do with "who made it" and everything to do with testing it properly before it went out the door.
I'll bet the failure rate is less then 1% on the 1DX. No way is Canon going to waste man hours testing every single unit coming off the line. If they did we would be looking at $10K-$15K price tags.
This is earth. Welcome.