fotographiq wrote:
OK buddy. You are the one posting that this issue has been taken care of, with no supporting documentation. If you mean that Nikon says to send it in for a fix, you clearly haven't been following the stories of cameras coming back the same, or worse, but not better. Is there newer info you can provide with a link?
no, I was not aware of Nikon not doing their warranty work on the d800 properly. But, the problem was limited to a particular range of serial numbers, was it not?
jamach wrote:
no, I was not aware of Nikon not doing their warranty work on the d800 properly. But, the problem was limited to a particular range of serial numbers, was it not?
There is no particular range of serial numbers. Cameras with recent serials (2 months apart in my case) had the issue as well as old
Nikon hasn't come out with any notice regarding serial #s affected. Infact they haven't even acknowledged that an issue exists.
vchowdhary wrote:
There is no particular range of serial numbers. Cameras with recent serials (2 months apart in my case) had the issue as well as old
Nikon hasn't come out with any notice regarding serial #s affected. Infact they haven't even acknowledged that an issue exists.
That is pitiful. It makes me disappointed and worrisome since I am gearing up for a D800e or a Canon 5d3 or 1dsMK3 in September.
This is kind of like when the 70-200 f2.8 VR II was released, and it had oil spots inside the casing. The manufacturer rep said there was nothing wrong with the lens, to just use it with the oil drops, that picture quality was not affected. The Nikon VP I think it was later came out of his cave and made some short speeches to calm the folks.
Kerry Pierce wrote:
Personally, I don't care if Nikon makes a public statement about the issue, ie comes clean on it. I understand that they have a cultural issue about those kinds of things and can respect that.
But, I do care that they're apparently still sending out defective bodies and they aren't paying the tab for shipment to the service center for those afflicted with the problem. When someone fills out a repair ticket on the issue, they should give the user the option to print a return label and pay for shipping. When someone else sends in a d800 or d4 for some other reason, they should automatically check the camera for the issue and fix it if it's found. Lastly, the issue should be a free fix forever, which covers the poor sap that buys a used camera that hasn't been fixed. That seems fair to me.
Yes, if you don't want to go public, then you need to aggressively go about fixing it quietly. Otherwise you run the risk of it going public based on groundswell and momentum on its own ... another word for losing control. Corporations need to control these things.
The problem here seems to be that, first, Nikon continues to send these out in the pipeline. Second, they seem to be sending out unfixed, even some cases worse, cameras that have been returned for repair for this very issue. That makes no sense, unless they have 1). still not clearly identified the problem, have not changed the manufacturing process, and are leaving each repair center to develop it's own process for repair, 2). know what the problem is, but for fear of leaving an internal trail of evidence, are frozen with how to get changes to the production line, and technicians in the service centers trained.
This is a clear lack of leadership, combined with lack of pride in one's work. Very dishonorable behavior on the part of Nikon's senior management.
vchowdhary wrote:
There is no particular range of serial numbers. Cameras with recent serials (2 months apart in my case) had the issue as well as old
Nikon hasn't come out with any notice regarding serial #s affected. Infact they haven't even acknowledged that an issue exists.
There also seems to be great variation on the success rate between various service centers, even within each service center. Some come back perfect, some a little better, some no change, some worse. Even more perplexing, some report cameras coming back dirty, dust inside, oil on the mirror or sensor.
How can a service center can fail to employ technicians who would 1). not test the AF after the repair, 2). in so testing, test the whole AF, including other points, to make sure their repair didn't effect something else, and 3). make sure the camera goes out in pristine clean condition?
Sounds like a monumental change in management is needed, coupled with a house cleaning at all levels, to re-install pride and honor at Nikon.
turbodude wrote:
im an NPS member and i sent mine in and they indeed acknowledged the fact something is wrong, its classified as a B2 service issue. Major Parts replaced.
Mine is in Melville, classified B1. Moderate repair, minor parts.
Curious how this can be. Maybe because I'm not NPS I get the quick fix? I understand and agree that NPS should get faster service. But I hope that the service performed is the same for the same problem. After all, I paid the same, for the same item, with the same expectations as far as how it should work.
This may be more fodder for a class action someday if turns out that even though there may be variances of the AF problem itself, the proper fix for this AF issue is B2, but Nikon created a "second tier", less effective repair process. In consumer law I believe any consumer, regardless how they intent intended use the item, or their skill level in using the item, has the right to expect that the item out of the box will mechanically function as advertised. Therefor the manufacturer must repair any defective unit to those same functional expectations without bias.
patriot wrote:
Mine is in Melville, classified B1. Moderate repair, minor parts.
Curious how this can be. Maybe because I'm not NPS I get the quick fix? I understand and agree that NPS should get faster service. But I hope that the service performed is the same for the same problem. After all, I paid the same, for the same item, with the same expectations as far as how it should work.
This may be more fodder for a class action someday if turns out that even though there may be variances of the AF problem itself, the proper fix for this AF issue is B2, but Nikon created a "second tier", less effective repair process. In consumer law I believe any consumer, regardless how they intent intended use the item, or their skill level in using the item, has the right to expect that the item out of the box will mechanically function as advertised. Therefor the manufacturer must repair any defective unit to those same functional expectations without bias....Show more →
Mine originally went to El Segundo and tagged as B2, it came back worse. Now it's at Melville and marked B2. Wait and see what happens!
beshannon wrote:
So I am guessing that he will remove his books for sale on the D800?
Why would he do that? He simply changed his recommendation on buying one pending changes in status regarding this focus issue. For anyone who does have a D800 in working order his book is still valid and useful I'm sure.
I posted earlier about D800 problems and was immediately labelled as a troll by the Nikon fun club boys and "proud owners" : -) How typical.
I'm glad Thom has the honesty and integrity to come to the same conclusions.
What is needed is a recall, full disclosure which serial numbers are affected and offer to refund the cost of shipping. If this is unrelated to any particular production batch, Nikon should publish an advisory how a user may test the camera. Forget the test methods cooked up by some desperate users (e.g Mansurovs).
First there were defective batteries and defective battery emplacements, then AF problems…. have I missed anything?
This is not about the brand. It is about customer service which in case of Nikon has been abysmal for many, many years, so I'm not surprised.
vchowdhary wrote:
I hardly if ever use the left point. This is my 3rd D800.
On this one I havent bothered to do any tests. Don't care for it.
Took over 1200 pictures over a week and didnt need to use the left point on my visit to the Southwest. The camera/sensor/ergonomics are excellent.
Wish Nikon would own up and resolve the issue so people don't have a stigma with buying this camera new or used.
What will you do when you try to sell your d800's? Eventually, Nikon will have to come out with a policy to fix this problem for free, for the life of the camera. Otherwise, people will not want to buy used d800s and/or the resale values will be in the toilet.
Here's the problem. First, it seems that a lot of people find problems and then just try to sell the item without disclosing the issues to the buyer.
Second, you aren't even checking, so you don't know if you have the problem or not. If you do have it, you're screwing any prospective buyer. Let's say you don't want to screw buyers and check the body 2 years from now and discover that indeed, you do have the problem, but now it's out of warranty. Will you pay to have it fixed?
Third, it seems that Nikon doesn't identify what they fix when the issue is resolved. So, even if you send in the camera to have it fixed, you can't point to a Nikon document to guarantee that your camera is actually fixed. Buyers would have to take your word for it.
The only way to resolve all of the issues is for Nikon to fix the issue for free, forever, like they did with the d2h issue.
I bought a used d3s in Feb of this year, without worry. I won't do the same with a d800 or d4, without knowing that if I find an AF problem, Nikon will fix it for free.
Lan11 wrote:
I posted earlier about D800 problems and was immediately labelled as a troll by the Nikon fun club boys and "proud owners" : -) How typical.
I'm glad Thom has the honesty and integrity to come to the same conclusions.
What is needed is a recall, full disclosure which serial numbers are affected and offer to refund the cost of shipping. If this is unrelated to any particular production batch, Nikon should publish an advisory how a user may test the camera. Forget the test methods cooked up by some desperate users (e.g Mansurovs).
First there were defective batteries and defective battery emplacements, then AF problems…. have I missed anything?
This is not about the brand. It is about customer service which in case of Nikon has been abysmal for many, many years, so I'm not surprised....Show more →
Come on Lan, you have 9 posts and one person called you a troll. From that you call it a "Nikon fun club boys." BTW, will I have honesty and integrity if I agree with you?
When you comment on a camera you don't own, you're opinion is discounted. Now you might own a D800, but, given your limited posts on the Nikon forum, some assumed you don't. Canon, Sony, and Nikon produce cameras with issues. They produce lenses with issues. And, the manufactures are not quick to acknowledge the problems--how long did Canon wait to admit it had problems with the 1DSII?
Now I'm sure you are not a Nikon user, since you stated that you will stay with Canon rather than move to Sony. So, maybe you were a troll.
Kerry Pierce wrote:
What will you do when you try to sell your d800's? Eventually, Nikon will have to come out with a policy to fix this problem for free, for the life of the camera. Otherwise, people will not want to buy used d800s and/or the resale values will be in the toilet.
Here's the problem. First, it seems that a lot of people find problems and then just try to sell the item without disclosing the issues to the buyer.
Second, you aren't even checking, so you don't know if you have the problem or not. If you do have it, you're screwing any prospective buyer. Let's say you don't want to screw buyers and check the body 2 years from now and discover that indeed, you do have the problem, but now it's out of warranty. Will you pay to have it fixed?
Third, it seems that Nikon doesn't identify what they fix when the issue is resolved. So, even if you send in the camera to have it fixed, you can't point to a Nikon document to guarantee that your camera is actually fixed. Buyers would have to take your word for it.
The only way to resolve all of the issues is for Nikon to fix the issue for free, forever, like they did with the d2h issue.
I bought a used d3s in Feb of this year, without worry. I won't do the same with a d800 or d4, without knowing that if I find an AF problem, Nikon will fix it for free.
I'm not checking because I dont anticipate selling it anytime soon. If and when I do, I can check and see if it needs fixing. Even if the camera does have an issue. The results of sending it into Nikon are a mixed bag and are not worth me sending it in until a formal response is provided.
Ad: James R
So it is the frequency of posts that makes opinions valid on this forum regardless of the contents. Now I understand why blabbers are most highly regarded.
I don't care how I was called. Just an example of how foolish and childish some people are.
Well, yes. It's the internet.
Character references are made over time.
There is no name here, there is no website. You, I... everyone.... is anonymous. No need to feel like a victim if someone points out the obvious. Especially if one just reads your posts...
Post 1:... "Sorry, I could't resist reading these posts.
I recommend reading the Hammeruserforum.com on the lensrentals.com which has captured the spirit and intellectual depth of most "discussions" on many forums : -) "
You have a pre-conception about things. Stop. Think about it, get on with making a valid contribution instead of whining how about the obvious. Yes, the internet forums are great and they suck... so!
