Well I've ordered one of those filter wrench things...
Ideally, I'd like to work this out and make a small PDF guide for the general community (I'd probably put it on dyxum, but easily accessible for everyone). But as of yet nothing has been attempted, and I'm not entirely sure how things will go... So if anyone does have any hands on experience with this, do stop by and let me know over the next few days... Save me trashing the lens!
neilvan wrote:
Sony Canada fixed mine a while back, no charge. It was out of warranty...Sony service rocks, shame their products aren't more reliable!
Wow. I think you're the only person to report this. There has been a sweeping wall of "no" from everyone else who has asked Sony about this. Service doesn't "rock" as far as I'm concerned! There fixed price repairs have always been awful.
ricardovaste wrote:
Wow. I think you're the only person to report this. There has been a sweeping wall of "no" from everyone else who has asked Sony about this. Service doesn't "rock" as far as I'm concerned! There fixed price repairs have always been awful.
Sony Canada service (their western depot) has treated me like gold in the past. Replaced my 50mm f1.4 that came new from a local camera store with sticky aperture blades. Replaced my f58am that had a weird 'leaky' LCD problem. They fixed my 135mm ZA as I mentioned above with zero hassle, I had it back in a about a two weeks (I know I have spoken about this online a couple of years ago at DPR and possibly here. They also lent an a900 to me (during the 2010 Olympics) when my a700 went back east for a month to have to control wheel problem fixed. They have always been professional and friendly. I have never been charged a penny for anything (and not everything was still under warranty).
100¹²x better than the service I have recently received from Fujifilm Canada recently...
Sony Canada has stellar service in my experience. I had the shutter/circuit board failure on my A33, they fixed that in a week and a half, and an AF failure on my DT 16-50 which they replaced with a new lens (took them a while, but I got it the day it hit stores and supply was tight). Both under warranty with no questions asked. This is likely unique to Canada though.
My overall experience with Sony gear has been excellent. Two problems across 4 bodies and a dozen or so lenses and one of the problems occurred on a consumer body which had been heavily used and abused.
