UnitedCamera
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Good afternoon - my name is Steve Schuldt and I am the President of United Camera. Hope I am not breaking any forum rules by posting on our own behalf.
Thanks to everyone who passed along the feedback about United. I would say they are very accurate. We do have our fair share of times where we don't get it 100% right (as some have noted we do have some BBB complaints as well as a handful of less than flattering reviews). United does do about 10,000 repairs a month so the % of time we deliver less than what customer expect is small BUT everytime we make a mistake we have a genuine desire to make it right.
The parts won't always come in on time or we may miss a lens adjustment we should have made but you can count on us to care. If anyone on this forum has any problems with an experience they receive at United my email address is sschuldt@unitedcamera.com.
To the moderator -
Again, if it wasn't appropriate to post on United's behalf, please feel free to delete this post. No hard feelings!
P.S. - to bryPT - On your Sigma lens, we may very well have the parts in stock but IF we don't, Sigma is one of the absolutely toughest parts distribution network. All parts have to be ordered directly from Japan and take a MINIMUM of 4-6 weeks. And then, if it turns out the parts we ordered didn't fix the problem and we need to get additional parts it would be another 4-6 weeks. It is beyond painful........
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