Bernie
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 Returned Goods | |
A lab I have been doing more and more business with made an error of judgement in printing 2 canvases ( both 24x36). Because I liked the look, I had created a 3 "matt around the main images so that the total size was 24x36.
They took this to mean that the photo should be enlarged and the matt I created was used to wrap around the frame. So now instead of 3" of my matt, there is about 1/2" left on the face. And where I was expecting a black edge on the sides and back, there is my matt.
About 2 weeks before submitting my images, I e-mailed them to be sure that we were both clear on what I was to submit and would expect back in return. So I followed the instructions I received back in the e-mail (which was consistent with a link on their web page) from the sales director.
The error is clearly on their end and they admit to the misunderstanding (sent photos to show them).
I would like to keep them as I seem to have a hard time finding a lab that does a good job in larger sizes. This issue even made it to their CEO. (was this that large a financial impact on them?)
I should be hearing in the beginning of the week if the images have been accepted for a museum show. There should be just enough time to get them reprinted.
They are willing to do that (of course one of the options--the other is I keep them) if I send back the originals (on their nickel).
So what happens to the canvases now should I send them back? Can I insist that they be given to a charity and they write off whatever they want? Since I consider them to be damaged goods, I don't want them to be selling the canvases.... I feel I have some rights over their disposal because they are my images and have my copyright / signature on them (digital).
I'm sure you folks have some opinions... 
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