Here's the problem: When my Rebel XTi is powered off, I occasionally get a "buzzing" from the attached EF 28-135 lens. The I've had the lens for several weeks, picking it up second hand. It's the first IS lens I've ever owned, so I'm assuming the buzzing is coming from the IS. It will do this for several seconds at random times, but buzzes continuously when I open the door to the CF card. No problems or complaints otherwise.
Canon wants me to send both lens and camera in to them. They tell me that even when the camera is switched off, it still provides a very small amount of current to the components, therefore they can't tell for sure whether the lens is defective or if there's some shot in the body.
The XTi is still under warranty, the lens not. I've never sent anything in to Canon for service/diagnosis before, and am, honestly, loathe to part with my camera, humble tho it may be. But I see this problem as being potentially damaging to either the lens or camera. What should I expect when dealing with the good folks at Canon?
By all recent accounts on this forum, you can expect anything from outstanding service, to them losing your gear and refusing to replace it with anything comparable.
Wow, didnt read aboot losing someone gear.... that is terrible.
personlly, canan service was great. they told me exactly what they needed and how to package and I got my lens and camera back with better focusing. From irvine by the way.
I've only had positive experiences with Canon in Jamesburg, NJ. I have the luxury of dropping my stuff off since I live in NJ and their turn around time has always been a few days at most. Also, free sensor cleanings while you wait!
I drove my camera body to Irvine. They quoted 7 business days for them to finish, plus mail time. They fixed the problem in 2 1/2 business days, plus cleaned my sensor. Excellent service. I'm quite pleased. I'm not a CPS member.
Sent my 40D and 24-105 in as advised to Irvine, had back in 8 days counting shipping time. Excellent service; they emailed me to let me know when they were working on it, sent a follow-up email to check on how satisfied I was.
I have had several excellent service actions from Canon, New Jersey. Always exceeded my expectations. I have to believe that this is the norm, but they certainly screw up at times as well I am sure. Most companies do.
Lance Couture wrote:
By all recent accounts on this forum, you can expect anything from outstanding service, to them losing your gear and refusing to replace it with anything comparable.
Exactly. Service is hit and miss. NJ was abysmal - practically ruined my body - 3 service attempts over several months and many part replacements for nothing wrong other than a sensor cleaning. My experience is that Irvine has been better and more generous. However, I'm just ordinary consumer with "s" gear and don't get any special treatment.
