Any experience with WHCC

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Micah Burns
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p.1 #1 · Any experience with WHCC

A friend of mine has been getting some great prints from WHCC (White House Custom Colour) lately and I was just curious if anyone on this forum has had personal experience with them and if it was good or bad. Mainly their quality of prints and their ability to get an order right....I've had bad experiences in the past. Thanks

Oct 13, 2008 at 02:19 AM

JimboCin
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p.1 #2 · Any experience with WHCC

I don't use them but they are the most commonly referenced lab that I read about on FM. People almost uniformly seem to like them. The Weding photog's use them a lot.

Do a search and I am sure you will find many threads discussing WHCC.

JimR

Oct 13, 2008 at 03:00 AM

Ryan McGehee
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p.1 #3 · Any experience with WHCC

So far I love them, have been using them for a little over a year and only a couple of small problems that were rectified quickly.

Oct 13, 2008 at 03:35 AM

rickmorealnd
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p.1 #4 · Any experience with WHCC

They do all of my wedding prints and press printed books and cards.
Always fast and reliable. Easy interface.
My customers love the product and that is what counts

Oct 13, 2008 at 03:45 AM

Ryan Britton
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p.1 #5 · Any experience with WHCC

We've been with them since our beginning and only had one problem ever (which they fixed). The print quality is very good and ordering/pricing very straightforward.

Oct 13, 2008 at 03:48 AM

colinm
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p.1 #6 · Any experience with WHCC

WHCC is great. Fast turnaround, excellent quality, and great customer service.

They can be a little hard to get ahold of around rush times (which isn't surprising), but beyond that I've got nothing but praise for them. The one time they made a minor mistake on an order, it was corrected quickly and the reps were very friendly, even in spite of Christmas looming on the horizon.

Oct 13, 2008 at 05:08 AM

Jonathan H
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p.1 #7 · Any experience with WHCC

http://www.fredmiranda.com/forum/search.php?cx=016250973886740834727%3Azmfozshuohw&cof=FORID%3A11&q=whcc&sa=Search#957

Search button is poppin!

Oct 13, 2008 at 05:28 AM

Tomagado
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p.1 #8 · Any experience with WHCC

Love em. Just tried metallic paper, don't wait around like I did, test some prints on metallic asap

Cheers,
Thomas

Oct 13, 2008 at 05:59 AM

butchM
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p.1 #9 · Any experience with WHCC

colinm wrote:
WHCC is great. Fast turnaround, excellent quality, and great customer service.

They can be a little hard to get ahold of around rush times (which isn't surprising), but beyond that I've got nothing but praise for them. The one time they made a minor mistake on an order, it was corrected quickly and the reps were very friendly, even in spite of Christmas looming on the horizon.

+1 ... they aren't perfect. There is the occasional mistake. My experience has been they really go the extra mile to make it right. Never an argument and their CS team has been most helpful.

Their products are first rate, reasonably priced with great turnaround time. I'd be lost without them.

Oct 13, 2008 at 04:20 PM

Micah Burns
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p.1 #10 · Any experience with WHCC

Wow...some great feedback. Thanks

Oct 13, 2008 at 04:22 PM

RDKirk
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p.1 #11 · Any experience with WHCC

I've used them for a couple of years. Good work, great customer service (especially when they call about a problem or a question on my order, rather than just doing it wrong and shipping it out). They aren't usually the first out with a new product or technique, but then neither am I.

My only continued complaint with them is that their mounted prints are always slightly smaller (1/8 to 1/4 inch) linearly than the standard sizes. They give a warning about this up front in their materials, but I don't like it. I like the work, especially the print mounting on heavy polystyrene, but a mounted print that's just a shade too small for a standard frame just kills me. So I get my prints from them unmounted and mount them myself.

That said, I still do use them 100 percent of the time.

Oct 13, 2008 at 07:55 PM

cordellwillis
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p.1 #12 · Any experience with WHCC

I've used them for nearly 6 years. I've NEVER had one problem with anything that I did not cause myself.

Be real, every company will have some form of issue at some point. It's a matter of when and how they fix it.

Oct 14, 2008 at 02:56 AM

CTYankee
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p.1 #13 · Any experience with WHCC

never heard of em.

Oct 14, 2008 at 06:55 AM

Alan Goulet
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p.1 #14 · Any experience with WHCC

I've used them for a few years and their quality is very good. They also turn orders around very quickly and ship UPS 2nd day air if your order is at least $12.00.

I have had a couple of damaged prints, but generally they pack everything well and are responsive on replacing damaged prints.

I did have one unpleasant incident in which they "lost" a ROES order and for some reason, even after I resent it several times, they did not receive it. They were not very helpful in resolving the problems, so I went to Bay Photo for a few months, but now I'm back.

I've ordered every type of print, various sizes up to 20x30, Giclée (watercolor) and business cards and have been very pleased with their quality.

Alan

Oct 14, 2008 at 05:52 PM

Seth Tower
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p.1 #15 · Any experience with WHCC

They are excellent; I use them exclusively. They are a tad expensive (especially on small stuff like 4x6s) but generally worth it.

Oct 14, 2008 at 07:52 PM

mfrank123
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p.1 #16 · Any experience with WHCC

love them!! great customer service

Oct 14, 2008 at 09:34 PM

lou
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p.1 #17 · Any experience with WHCC

the best, been using them for 5 years. no fault.

lou

Oct 15, 2008 at 12:53 AM


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