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  Previous versions of Ross Martin's message #16440293 « Sony A7r V Reliability Problems / Lock-Ups »

  

Ross Martin
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Upload & Sell: On
Re: Sony A7r V Reliability Problems / Lock-Ups


Jesse Evans wrote:
RoamingScott wrote:
Jesse Evans wrote:
raminolta wrote:
Has the camera exposed to rain/water?

On another note, if you have paid by Paypal, I believe you have six months to open a dispute. So if you haven't exposed the camera to rain/water and you have dropped it, it shouldn't be your fault. You are entitled to file a claim with Paypal.


Never been exposed to water. Due to the complete potato that is the camera that was sold, I am possibly going to open a PayPal dispute if the seller cannot provide any receipt and Sony refuses to warranty fix it without.


I'm pretty curious what PP will do here. In general, I never provide my receipt to people buying used from me. It seems far from a customary norm in my experience when buying used as well. Sorry you're having all this trouble.

It does sound to me like stories I've heard of people whose cameras were exposed to salty sea mist. In my personal experience, lockups like you describe have always been memory card related. I have a sneaky feeling the memory slots themselves are compromised.

I can't imagine dumping over a grand into a lemon as described. Quite a pickle.


Regarding whether to include the receipt, I actually usually do get the receipt included with most sales because people tend to store them in the box. I agree it is usually not a requirement. I think the main thing that was irking me was that the camera was sold as BRAND NEW, not used. I think that makes a bit of a difference in terms of expectations of whether you’ll get a receipt.



If the seller represented as brand new, when it clearly is not since there was at least one previous owner, then you for sure are 100% entitled to file a PayPal claim within 180 days of the purchase. PayPal is very good about protecting buyers in cases such as this. You should be able to get all of your funds back.

EDIT: I should add, you do have good buyer protection from PP as long as you used their regular Goods & Services to buy (which charges fee to seller). If it was Friends & Family, you may be out of luck.



Jan 10, 2024 at 07:52 PM
Ross Martin
Offline
Upload & Sell: On
Re: Sony A7r V Reliability Problems / Lock-Ups


Jesse Evans wrote:
RoamingScott wrote:
Jesse Evans wrote:
raminolta wrote:
Has the camera exposed to rain/water?

On another note, if you have paid by Paypal, I believe you have six months to open a dispute. So if you haven't exposed the camera to rain/water and you have dropped it, it shouldn't be your fault. You are entitled to file a claim with Paypal.


Never been exposed to water. Due to the complete potato that is the camera that was sold, I am possibly going to open a PayPal dispute if the seller cannot provide any receipt and Sony refuses to warranty fix it without.


I'm pretty curious what PP will do here. In general, I never provide my receipt to people buying used from me. It seems far from a customary norm in my experience when buying used as well. Sorry you're having all this trouble.

It does sound to me like stories I've heard of people whose cameras were exposed to salty sea mist. In my personal experience, lockups like you describe have always been memory card related. I have a sneaky feeling the memory slots themselves are compromised.

I can't imagine dumping over a grand into a lemon as described. Quite a pickle.


Regarding whether to include the receipt, I actually usually do get the receipt included with most sales because people tend to store them in the box. I agree it is usually not a requirement. I think the main thing that was irking me was that the camera was sold as BRAND NEW, not used. I think that makes a bit of a difference in terms of expectations of whether you’ll get a receipt.



If the seller represented as brand new, when it clearly is not since there was at least once previous owner, then you for sure are 100% entitled to file a PayPal claim within 180 days of the purchase. PayPal is very good about protecting buyers in cases such as this. You should be able to get all of your funds back.

EDIT: I should add, you do have good buyer protection from PP as long as you used their regular Goods & Services to buy (which charges fee to seller). If it was Friends & Family, you may be out of luck.



Jan 10, 2024 at 07:35 PM
Ross Martin
Offline
Upload & Sell: On
Re: Sony A7r V Reliability Problems / Lock-Ups


Jesse Evans wrote:
RoamingScott wrote:
Jesse Evans wrote:
raminolta wrote:
Has the camera exposed to rain/water?

On another note, if you have paid by Paypal, I believe you have six months to open a dispute. So if you haven't exposed the camera to rain/water and you have dropped it, it shouldn't be your fault. You are entitled to file a claim with Paypal.


Never been exposed to water. Due to the complete potato that is the camera that was sold, I am possibly going to open a PayPal dispute if the seller cannot provide any receipt and Sony refuses to warranty fix it without.


I'm pretty curious what PP will do here. In general, I never provide my receipt to people buying used from me. It seems far from a customary norm in my experience when buying used as well. Sorry you're having all this trouble.

It does sound to me like stories I've heard of people whose cameras were exposed to salty sea mist. In my personal experience, lockups like you describe have always been memory card related. I have a sneaky feeling the memory slots themselves are compromised.

I can't imagine dumping over a grand into a lemon as described. Quite a pickle.


Regarding whether to include the receipt, I actually usually do get the receipt included with most sales because people tend to store them in the box. I agree it is usually not a requirement. I think the main thing that was irking me was that the camera was sold as BRAND NEW, not used. I think that makes a bit of a difference in terms of expectations of whether you’ll get a receipt.



If the seller represented as brand new, when it clearly is not since there was at least once previous owner, then you for sure are 100% entitled to file a PayPal claim within 180 days of the purchase. PayPal is very good about protecting buyers in cases such as this. You should be able to get all of your funds back.



Jan 10, 2024 at 07:16 PM





  Previous versions of Ross Martin's message #16440293 « Sony A7r V Reliability Problems / Lock-Ups »