Re: Warning: Profoto will not fix Air Remote hot shoe
Just this past week I took two Profoto A1x flashes with me for an assignment. I keep covers on both the hot shoe and the flash foot religiously because of the delicate nature of the contacts. Even doing that, just the on and off a few times with the Profoto on the Sony hot shoe and the wires became displaced. No, i wasnt twisting, or torsioning...just pulling off the shoe.
I attempted to call Profoto and saw that on the website there was no where that you could find a customer service number. Everything is "email us and we'll get back to you". Considering the cost, this is a level of customer service that if left at this level, will cost them business and quickly.
Not to mention they are aware of the issue however they rightfully blame the Sony hot shoe. Still, take care of your customers with these issues, or stop selling the flash. If youre going to sell it, and you know its a problem, then take care of the customer. Why is this so difficult for Profoto I am baffled.
Feb 09, 2022 at 03:45 PM
Previous versions of JDedmonPhoto's message #15858787 « Warning: Profoto will not fix Air Remote hot shoe »
