Home · Register · Join Upload & Sell

Moderated by: Fred Miranda
Username  

  New fredmiranda.com Mobile Site
  New Feature: SMS Notification alert
  New Feature: Buy & Sell Watchlist
  

FM Forums | Lighting & Studio Techniques | Join Upload & Sell

1       2      
3
       end
  

Warning: Profoto will not fix Air Remote hot shoe

  
 
leethecam
Online
• • •
Upload & Sell: Off
p.3 #1 · p.3 #1 · Warning: Profoto will not fix Air Remote hot shoe


Simon Barker wrote:
Profoto doesn't repair anything, they authorise third parties to repair their gear like Luminary Lighting or Fixation in the UK, they're not exactly unique in this regard, see what your options are for Broncolor in the UK but my point being some of the most knowledgeable people you can get access to are to be found outside Profoto.

As I keep saying, Profoto can't compete with Godox on price and (as far as us end users are concerned) there's not much of a difference in the general technical ability of their products. So taking that into consideration what should Profoto
...Show more

If my gear breaks doing the warranty, then it's off to Sweden and a long wait. I wish they would send it to Luminary Lighting as it would be faster.

When I refer to the less-pro market, I talking about things such as their new C-1 in particular, but also developments with B10 have severe limitations for a working pro with respect to quality of light (no ability to use the dome), and self-servicing, (we can't replace the tube ourselves). Now whilst there is a market for some of these things, it does tend to water down the brand, so what we end up with is expensive stuff which competes badly against similarly priced Godox or others. And this in turn waters down the RnD efforts which always have limited resources.

Remember the ill fated Profoto tungsten lights...? Here was a case where they had lights which performed less competently than existing luminaries in the video industry, but with a huge price tag. It was a case where Profoto was badly stepping outside their market place. Recognising a market base is essential, and whilst new avenues are often welcome, it is important to invest wisely in that respect.

Profoto's place in market has traditionally been to be the best (or top) of the photographic lighting world. Having a budget end to their range isn't likely to happen - although some might say that has already happened when they introduced the D1 and B1 ranges... So much like the advice we see for photographers, it would be unwise to battle on price. If items are going to be expensive then ensure they're suited for discerning pros, or the newer market which has aspirations of building a lighting stock which has no limitations and builds on the basis of amazing light, amazing build and amazing aftercare.

The build quality of Profoto is excellent to be sure.

But they're failing a little when they limit strobes so they won't work so well with beauty dishes, or when their collapsable beauty dishes are quite dreadful, (compare with the Westcott Rapid Beauty Dish and you'll see what I mean). And why oh why are their wonderful newer OCF accessories all plastic so we can't use them with D1 modelling lights. Where is the all metal option? This is where they are watering down the brand with under-performing items in their listing. (Remembering that the price differences aren't that huge between their better performing products and they're all still expensive anyway).

I've brought a couple of ideas to Profoto, suggesting a large difference in quality of light with their expensive beauty dish so that it works better across the whole range of strobes, from D1/B1 to their Pro Heads. And the mod would not only improve the quality of light for D1/B1 strobes but also offer additional options to give huge flexibility to their beauty dish's "look." Cost for this ingenious mod...? About 1.50 per beauty dish. (Oh and offering options of lucrative bolt ons that would work with this easy mod.) Requires zero re-tooling and makes the dish a better build overall. Their response was total dis-interest. Didn't even want to contact me back with a single question. (So I'm the only person I know of with this lovely little mod... ha) And I've brought other simple and easy ideas to enhance safety for their products - which would actually bring in easy extra revenue. I even sourced the parts for them. (I have one of those safety features on my kit). Again, zero response.

To say that they are complacent is an understatement. But it isn't uncommon. I've made other mods to my broadcast Betacam SP camera many years ago with game-changing mod to the audio circuitry on my 20,000 Sony video camera. Cost of the mod...? Approx 65p. Nope, Sony were not impressed enough to ask of it when I approached them so for many years I was the only person in the world to have an onboard software-knee compressor option on my manually adjusted audio levels with auto attach and release characteristics that were almost transparent in operation - a real bonus for 1-man operations.

So complacency is seen all over alas...

But when it comes to after service, this is where a company can justify its high price tags. Sure the gear is costly buthey'll look after you if anything goes awry. I get this level of service from Eizo. If my CG monitor goes down or even "feels" like it isn't 100%, I'll have a loan unit sitting on my door next day with a prompt collection of my unit for investigation. No charge... And their customer service response is unrivalled the I call for a solution. Speedy and on point. Same with SQN mixers and used to be the same with Vinten Triopds. I find even the mighty Canon offers me stellar service in the UK for me.

Goodwill goes a long way to promoting brand loyalty. So look after the customer and you'll find more. Much better than bring out a daft C1 that no one can afford and the pros are wondering what they'd do with it. I find Profoto's goodwill doesn't extend nearly far as their price bracket suggests they should. Heck just look at this thread... We're all talking about how Profoto isn't as good an option as cheaper brands, whilst I'm sure Profoto would rather us discuss how they cost a bundle but they're worth it in every respect.

I like my Profoto units and they're a joy to use. I'm fortunate that I'd have rare occasion for servicing and I have Luminary Lighting on my doorstep. But knowing what I know now, and seeing how Profoto develops its position in the market, with experience of how they've reacted when I'd had queries or issues... I would be looking very hard at Godox options if I was doing all this again - and that wasn't my position some 10 years ago. Things have changed, but Profoto are no keeping up with their brand position.

Edited on Jul 16, 2020 at 01:31 PM · View previous versions



Jul 13, 2020 at 05:36 AM
PCN2039
Offline

Upload & Sell: Off
p.3 #2 · p.3 #2 · Warning: Profoto will not fix Air Remote hot shoe


There is a lot of discussion about the lack of Godox service and that the price you pay for Profoto includes service and support. This disturbing incident indicates to me you do not get what you supposedly pay for.

In regards to Godox repair I am very glad that I can replace broken bulbs myself unlike on the B2. I can switch out a malfunction flat or round head for cheap. And I can buy 5 batteries for the cost of one equivalent b1x battery so if a battery dies I can swap out and work alll day.

leethecam wrote:
But when it comes to after service, this is where a company can justify its high price tags. Sure the gear is costly buthey'll look after you if anything goes awry. I get this level of service from Eizo. If my CG monitor goes down or even "feels" like it isn't 100%, I'll have a loan unit sitting on my door next day with a prompt collection of my unit for investigation. No charge... And their customer service response is unrivalled the I call for a solution. Speedy and on point. Same with SQN mixers and used to be the
...Show more




Jul 14, 2020 at 01:16 AM
Simon Barker
Offline
• •
Upload & Sell: Off
p.3 #3 · p.3 #3 · Warning: Profoto will not fix Air Remote hot shoe


PCN2039 wrote:
There is a lot of discussion about the lack of Godox service and that the price you pay for Profoto includes service and support. This disturbing incident indicates to me you do not get what you supposedly pay for.


Not really? The complaint against Godox was (emphasis on the past tense) you got zero support which was true until companies like Adorama and Lencarta started taking on some of the responsibility for repair/replacement (which they can only do now there's a decent enough margin in it for them). Having things like a 2 year warranty makes it a lot easier to have a little faith in those products, you'd have to try hard not to get your money's worth in that time.

On the other hand though your expectations from Profoto are a little unrealistic, yes they should be condemned for not offering an option for such a simple and commonplace problem especially when I know they make replacement cases available to repair shops (you did try talking to the repair shops directly I hope?) but better to assume nothing when it comes to products you've physically broken especially so with Profoto's newer products which suffer from a lot of modern design issues (smaller, neater packages that are harder to repair etc).

PCN2039 wrote:
In regards to Godox repair I am very glad that I can replace broken bulbs myself unlike on the B2. I can switch out a malfunction flat or round head for cheap. And I can buy 5 batteries for the cost of one equivalent b1x battery so if a battery dies I can swap out and work alll day.


I agree that having user replaceable parts is a good thing especially for those that wear out like flash tubes (even if most people probably won't need to) but it's worth pointing out Godox will only support you as long they're still making the product, to illustrate, what's the oldest Godox tube you can buy? I can still find 30 year old tubes for several of the older brands.

Profoto is guilty of this too when it comes to things like batteries, really wish these companies could work together and come up with some common standards given how ubiquitous battery kit is now.



Jul 14, 2020 at 10:18 AM
PCN2039
Offline

Upload & Sell: Off
p.3 #4 · p.3 #4 · Warning: Profoto will not fix Air Remote hot shoe


Is an "expectation" to have a company fix broken gear without charging almost 90% of full cost for a replacement "unrealistic"? I've been a Canon, Nikon and Sony customer in 25 years of work. I've had them repair all sorts of equipment that was damaged during work. I can't remember any of these companies flubbing on a hotshoe repair. Heck, when I first started I dropped a lens and damaged the mount. As a student I could not afford a new camera so the enterprising mechanic at a local repair shop shimmied the mount to correct for the impact damage(not sure how he did it but it corrected the alignment to an acceptable result until I could buy a new camera). When there's a will there's a way. I think Profoto does not have the will to go the extra mile unless you are an ambassador or high-key influencer. I am a blue-collar worker that just worked hard to afford gear that I thought would offer better support than Godox (for a fee). Apparently not. And I did communicate with shop and other higher ups who simply offered a replacement for $350.

"I can still find 30 year old tubes for several of the older brands."

I only got into Godox coupel of years ago. I'm hoping I am still not using the AD200 in 2050. I really not concerned about bulbs as much as batteries. WIll Profoto still offer B1, B1x, B2(discontinued) batteires in 10-15 years?

Simon Barker wrote:
Not really? The complaint against Godox was (emphasis on the past tense) you got zero support which was true until companies like Adorama and Lencarta started taking on some of the responsibility for repair/replacement (which they can only do now there's a decent enough margin in it for them). Having things like a 2 year warranty makes it a lot easier to have a little faith in those products, you'd have to try hard not to get your money's worth in that time.

On the other hand though your expectations from Profoto are a little unrealistic, yes they should be
...Show more




Jul 14, 2020 at 10:42 AM
Simon Barker
Offline
• •
Upload & Sell: Off
p.3 #5 · p.3 #5 · Warning: Profoto will not fix Air Remote hot shoe


PCN2039 wrote:
Is an "expectation" to have a company fix broken gear without charging almost 90% of full cost for a replacement "unrealistic"?


Yes and saying that I don't think it should be the case for their triggers given they've made plenty and it should be a simple problem to fix but assuming you'll always have a cheap repair option is unrealistic, some stuff is too niche, a lot of modern design and outsourcing to cheaper locals ensures that.

Again though did you actually speak to a repair shop? The ones who'd actually do the work? If they've got replacement Air TTL cases it can't be much more than just an hour of an engineer's time to sort it.

PCN2039 wrote:
I only got into Godox coupel of years ago. I'm hoping I am still not using the AD200 in 2050. I really not concerned about bulbs as much as batteries.


I wasn't suggesting you should be using it in 30 years, I was suggesting there's more to the argument than Profoto doesn't support this one part ergo they're a dumpster fire of a company, just as I'll happily condemn them for not doing more to deal with an obvious point of failure like a hot shoe I think they deserve credit for supporting old equipment with replacement tubes etc.

I would hate to have to throw away a perfectly good head or system simply because the tube wore out or was accidentally damaged.

PCN2039 wrote:
WIll Profoto still offer B1, B1x, B2(discontinued) batteires in 10-15 years?


Assuming they're still a going concern I would say you're safe with the B1/B1X (it's a big user base for Profoto) but the B2 I expect to be toast, which was why I said Profoto is also guilty of this and wished companies would support common standards so we're not stuck with a pile of incompatible batteries for every new product that can't be replaced 5-10 years later.



Jul 15, 2020 at 07:17 PM
 


Search in Used Dept. 

EstherSP
Offline
• •
Upload & Sell: Off
p.3 #6 · p.3 #6 · Warning: Profoto will not fix Air Remote hot shoe


I'm not getting the issue here. The cost of the discounted replacement remote is not much more than what the repair would cost. Seems like a no brainer to just go with the replacement.

The title made it sound like Profoto is refusing to repair all air remote hot shoes (which is a misnomer as what is broken is the foot not the shoe, as the shoe is on the camera), but your post doesn't mention how it was damaged or the extent, and having shot Sony in the past the foot is very prone to damage with even minor drops or mishandling.

How did the foot get damaged? From my experience with profoto, they will eventually cover manufacturer defects and warranty claims pretty scrupulously. When it comes to drops and user-related damage however, they are a bit more conservative. Also bears mentioning that microelectronics in a trigger are not as durable as the tank like construction of the B1/D1/D2. I have had these hit the ground hard enough to crack the plastic exterior and flash tube, but they keep on ticking.



Jul 16, 2020 at 09:15 AM
JDedmonPhoto
Offline

Upload & Sell: On
p.3 #7 · p.3 #7 · Warning: Profoto will not fix Air Remote hot shoe


Just this past week I took two Profoto A1x flashes with me for an assignment. I keep covers on both the hot shoe and the flash foot religiously because of the delicate nature of the contacts. Even doing that, just the on and off a few times with the Profoto on the Sony hot shoe and the wires became displaced. No, i wasnt twisting, or torsioning...just pulling off the shoe.
I attempted to call Profoto and saw that on the website there was no where that you could find a customer service number.
Have to update this post...Profoto has taken both of my flashes and corrected the wire positions...I guess this is just something that we'll have to get used to as long as Sony has this type of hot shoe.

Edited on Feb 20, 2022 at 08:45 AM · View previous versions



Feb 09, 2022 at 03:45 PM
Jim Cowsert
Offline
• • •
Upload & Sell: Off
p.3 #8 · p.3 #8 · Warning: Profoto will not fix Air Remote hot shoe


As much as I hate to say it, but I've been really disappointed in my collection of Profoto gear. 2 B10's, 1 B10+ and a set of B2's. The Air Remote for Sony sucks. Alway's have issues on my A9ii's and A7iii. Will get the incompatible message on both at random times and won't trigger the flash. The 'Connect' version works well and never had that issue. But I hate having to go to my iPhone to change settings. I bought a cheap Profoto knock off from Amazon. No TTL, but have had zero misfires. I understand the knock off has came out with a TTL version for Sony.
I bought a couple of Godox AD200's during the Christmas specials and they work flawlessly with their Sony Remote. Adorama has an adapter for the Profoto OCF modifiers and they fit perfectly.
I love my B10's but if they ever die, then I'm moving everything to Godox.
Here's the link for the off brand remote.
https://www.amazon.com/AODELAN-Wireless-Trigger-Fujifilm-Panasonic/dp/B08F56J4NS/ref=sr_1_19?crid=11WPC52ZJU5BX&keywords=Profoto+remote&qid=1644443765&sprefix=profoto+remote%2Caps%2C163&sr=8-19



Feb 09, 2022 at 04:59 PM
stuuke
Offline
• • • •
Upload & Sell: Off
p.3 #9 · p.3 #9 · Warning: Profoto will not fix Air Remote hot shoe


Jim Cowsert wrote:
As much as I hate to say it, but I've been really disappointed in my collection of Profoto gear. 2 B10's, 1 B10+ and a set of B2's. The Air Remote for Sony sucks. Alway's have issues on my A9ii's and A7iii. Will get the incompatible message on both at random times and won't trigger the flash. The 'Connect' version works well and never had that issue. But I hate having to go to my iPhone to change settings. I bought a cheap Profoto knock off from Amazon. No TTL, but have had zero misfires. I understand the knock
...Show more

Thanks for the post. I always had an older backup Air remote when I shot Nikon but when I switched to Sony I couldn't talk myself into buying a second full priced Air remote. I have been using my A1 as a backup just in case.



Feb 10, 2022 at 02:25 PM
tcphoto
Offline
• • •
Upload & Sell: Off
p.3 #10 · p.3 #10 · Warning: Profoto will not fix Air Remote hot shoe


So, what was the outcome? Did they send it back to you or did you simply move on? Yes, I would have expected Profoto to fix or replace it and I probably would have paid up to $150 for a new replacement. I'd probably look in the for sale forums and ebay to replace it and start to phase out Profoto from my kit.

I've used Profoto Acute lighting since 1992 with the Alfa line. I have owned a couple of kits and the only repair needed was a newly acquired 600b kit that was sent to Silvino's in LA which cost me $180. I currently own an Acute2 1200 kit and a Compact 300 which continues to fire as if new. I tried a D1 500 and added the glass globe but I simply didn't care for it and some had overheating issues with it.

If I were to start to have serious issues with the gear, I'd likely replace it with Godox units and move on.



Feb 11, 2022 at 10:11 AM
1       2      
3
       end






FM Forums | Lighting & Studio Techniques | Join Upload & Sell

1       2      
3
       end
    
 

You are not logged in. Login or Register

Username      Reset password