Tom K. wrote: glebbudman wrote:
Since Alex said he would post my reply to his email regardless, here it is for completeness:
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Hi Alex,
I\'m glad that you have multiple redundant hard drives - and appreciate that it\'s not enough protection.
I understand that you checked that reinstalling wouldn\'t lose the ability to reconnect your data, and it should not have.
I appreciate you providing options to make it right.
=> 1. Recover my data
This would be the first thing I would have had us do if it were possible.
=> 2. Overnight me a 3TB drive to seed the backup.
We do not have the code written to be able seed a backup. Short of you sending us your actual computer with all the drives, this isn\'t yet possible.
=> 3. Vastly improve my upload rate (I currently only manage 3Mbits upload to BB whereas I can get 13 Mbits up to Amazon S3) - This wouldn\'t totally solve the problem but it would ease my pain.
Again, I wish I could do this, but it\'s not in Backblaze\'s control. We do not limit your bandwidth at all. If you have a faster connection to Amazon S3, it may be because the networks between their datacenter and you is better than the networks between you and us - but our system itself allows you to backup at nearly 1,000 Mbps.
However...what I can do:
1. Have you simply backup as normal.
2. FedEx you a 3 TB hard drive at our expense. Not to seed, but to simply make another copy and store it offsite somewhere.
3. Refund your money so you can pick another service. You said you have used Backblaze for 2 years, during which we diligently backed up all your data and kept it safe. If you wish, I will even refund your entire 2 years worth of service.
Let me know if one of those works for you.
Gleb Budman
Co-Founder and CEO
Backblaze (www.Backblaze.com)
Backup, before you wish you had.
Superb quality service from Backblaze on this folks. Glen Budman stepped up to the plate big time here. I salute you and Backblaze. Well done.
This is stepping up to the plate big time? I understand that a drive costs some money, but really? Hey we lost your data, here is $100-$200 drive or a refund?? That is \"well done\"??
As he says \"backup, before you wish you had\", yes, somewhere else.
Maybe being a software dev who is seriously lacking sleep I am a bit jaded (near product launch + shipping to a tradeshow tomorrow), but there is no way that response is \"well done\"
May 11, 2012 at 12:55 AM
Previous versions of SloPhoto's message #10624756 « Backblaze just screwed me :( »
?? That is \"well done\"??