fredmiranda.com
Login

Moderated by: Fred Miranda
FM Forum Rules
Wedding Resource List
  

FM Forums | Wedding Photographer | Join Upload & Sell

1       2       3              8              10              12       13       end
  

Archive 2009 · U.S. Airways is FAIL

  
 
WalnutPond
Offline
• • •
Upload & Sell: Off
p.9 #1 · U.S. Airways is FAIL


Looks like Delta's got them beat...

http://www.fourhourworkweek.com/blog/2009/10/01/worst-airlines-in-the-us/#more-2199

Love to see your story spread...



Dec 01, 2009 at 06:49 PM
corndog
Offline
• • • •
Upload & Sell: Off
p.9 #2 · U.S. Airways is FAIL


My anxiety level is now multiplied times 10 after reading that story from hell!


Dec 01, 2009 at 07:15 PM
izanaki
Offline
• •
Upload & Sell: Off
p.9 #3 · U.S. Airways is FAIL


I'm so sorry to hear about your terrible experience with U.S. Airways Sam. I will be making sure not to travel with them. I'm tempted now to go out and buy one of those hard shell travel cases after reading about your story




Dec 02, 2009 at 12:26 AM
SandyCanvas
Offline
• • •
Upload & Sell: Off
p.9 #4 · U.S. Airways is FAIL


This story made me feel sick reading it. I'm so sorry to hear this happening to you....


Dec 03, 2009 at 11:34 AM
MTBtrials
Offline
• • •
Upload & Sell: Off
p.9 #5 · U.S. Airways is FAIL


Sam, are you sure you need to be going after US Airlines?

Check this out:
http://www.npr.org/templates/story/story.php?storyId=121025389

basically it says (or you can listen to the story... it's NPR) that the "big 3" airlines have been subbing out the smaller flights (like the one you were on) to other carriers. It should say what carrier you flew with on your ticket. That might get you better results. It might be another tree to bark up.

I thought of your plight immediately when they started getting into the subtle (if not hidden) nuances of the relationship between the large carriers and the regional subcontracted carriers.

Just food for thought.



Dec 03, 2009 at 11:51 AM
SAREBEL
Offline
• • •
Upload & Sell: Off
p.9 #6 · U.S. Airways is FAIL


izanaki wrote:
I'm so sorry to hear about your terrible experience with U.S. Airways Sam. I will be making sure not to travel with them. I'm tempted now to go out and buy one of those hard shell travel cases after reading about your story




I have one of these cases, after hearing Sam's story I am thinking of buying one for my wife's set up too!

Sorry Sam, Good luck with U.S. Airways.



Dec 05, 2009 at 01:59 PM
Focus Locus
Offline
• • •
Upload & Sell: Off
p.9 #7 · U.S. Airways is FAIL


Reality check: sometimes gear has to be checked. I've covered the same sports events as the TV crew who freelance for network television (using their own gear, not the network's)... the guys who check 10 cases of gear at a time, whose value reaches into the $100.000's of thousands of dollars.

As a photographer who flys often enough to know the gate agents by first name... not just at my home airport, but at a few connecting airports as well... I'm just another passenger as any and everyone else, no matter how delicate or expensive the contents in my bags are. If they say check it, and I have to get to the job that day, then there may not be another choice. Raising cain is not an option.

I pack accordingly... starting with hard, watertight mil spec cases (like Pelican, Storm, SKB, etc) with bulb seals, two step latches, and a breathable one way valve. These cases are blocked and padded inside assuming the case will be dropped 6 to 15 feet from the top of the conveyer belt feeding the plane's baggage door down to the concrete tarmac (I've seen this happen a few times when the conveyer isn't pushed close enough to the plane's fuselage, and the handler inside the baggage bay can't keep up with the continual feed of bags from the ground crew).

I carry on the gear CRITICAL to getting the job done in case sizes that will most assuredly be allowed in the passenger compartment of the specific plane I'm about to board. I research the overhead and underseat dimensions of the planes when I book the flight, and sometimes will alter my flight schedule to a different time depending on the plane typically used for the route.

I routinely fly the commuter jet series of Bombadier CRJ's and Embrarer's. I've learned exactly where and how I will stow my gear in a CRJ100, vs. a CRJ200, vs. a CRJ700, vs. a CRJ900, (as well as Embrarer 145, etc etc). When handed a tag to gate check my carryon, I always accept it, smile, and say, "this plane is a 700 right?" (as an example) and the gate agent will say "Why yes, you know your planes" and then I'll quickly tell them exactly where I will place each bag, with the absolute confidence that comes from having done it dozens of times before.

I pack the optional, extra, nice to have but not absolutely required gear and check it. Sometimes, my most valuable, expensive gear is CHECKED, not carried on. It gets packed assuming that it will be dropped, opened, rummaged through by TSA, and banged around by robotic luggage sorting equipment. One case I use cost over $1,000... just for the empty case.

Federal Express doesn't always get there when needed... especially on the weekend, even when paying for Saturday delivery. I've had a case sit in the (wrong) Fed Ex terminal all weekend, never get to my hotel, and I've had to call and have them shipped back home, unused. Shipping charge was over $150. that weekend. I have found it just works better for me to fly with my gear, not separately.

It boils down to a balance of risk and practicality. If I said "I will NEVER check my gear"... then that stance would certainly limit my opportunities to work the jobs where flying is the only practical way to get there and back within the time available.

It just takes a little more planning, a little more thought, a little more courage, and a little less reliance on any airline employee to take care or give a care about a bag. Not having that unrealistic expectation, I fly freely and regularly, not fearing to check gear, nor having to... once adequately prepared with advance intel about the exact dimensions of the plane I'm boarding.



Dec 19, 2009 at 05:11 PM
MTBtrials
Offline
• • •
Upload & Sell: Off
p.9 #8 · U.S. Airways is FAIL


Thanks for sharing focus... have you ever successfully "won" a damage claim against an airline?

Maybe I should ask if you have ever had anything damaged while flying?

I hope my comment doesn't come over as short after your well versed post...



Dec 19, 2009 at 05:32 PM
hardlyboring
Offline
• • • • •
Upload & Sell: On
p.9 #9 · U.S. Airways is FAIL


may be offensive to some but this is certainly funny not US Air but never the less.
Delta Ebonics





Dec 19, 2009 at 05:39 PM
Focus Locus
Offline
• • •
Upload & Sell: Off
p.9 #10 · U.S. Airways is FAIL


MTBtrials wrote:
Thanks for sharing focus... have you ever successfully "won" a damage claim against an airline?

Maybe I should ask if you have ever had anything damaged while flying?

I hope my comment doesn't come over as short after your well versed post...



In fact your comment does come over as short, and to your point, which isn't a bad thing at all. The only puzzling attitude noticed is your smiley face after asking if I've had anything damaged? ...?... which would be just as painful to me as it was to Sam, were that to have happened to me. But it hasn't. At least not yet.

And that was the very reason for my post... to share some practices I've adopted that might explain why it hasn't happened to me, despite my drastically increasing the odds by racking up enough butt-in-seat miles to maintain preferred status with my airline of choice year after year... with almost every trip involving at least two segments on a small commuter jet. These practices include, but are not limited to:

1. Note the aircraft used for the proposed flight while or prior to booking the ticket.
2. Research the dimensions for the interior compartments of that aircraft.
3. Utilize carryons that fit WITHIN those dimensions, and/or under the seats.
4. The space under the seat in front you may be LARGER than the overhead.
5. Select a carryon case that is hard sided, watertight, lockable, w/ pressure valve.
6. Ignore the lemming call of Think Tank bags. They are useless for this purpose.
7. No soft-sided, cloth materialed, zippered bag will protect enough once checked.
8. Be prepared to gate check your hard side carryon, but know you don't have to.
9. The only way to know is to know: research and experience is invaluable here.

The other question you asked is if I have ever "won" a damage claim against an airline. I've never filed a claim, so no. However, I read with great interest the poster above who claims they received a check from the airline after hiring an attorney to send a letter. This is incongruous to me.

The contract of carriage of each and every airline I've ever flown specically EXCLUDES any liability whatsoever for A) any Camera and/or Photographic Equipment, and B) any Electronic Equipment. Since digital cameras nowadays are both Photographic and Electronic equipment, there is no doubt whatsoever that they are excluded unequivacally from any liability for loss or damage by the airline.

In fact, I've occasionally been forced by the ticket agent receiving my checked bags at drop off to sign the back of my luggage tags to acknowledge that I understand the airline's policy with respect to the contents of my cases, and their complete self absolvement of any responsibility for them.

Even where an airline will pay up to $2,500 for contents of a lost bag, were it to be an act of negligence that was determined to be entirely avoidable by actions or inactions of the airline, that $2,500 coverage will NOT cover 25 cents of camera or electronic gear, as that type of bag contents is specifically EXCLUDED. Period.

So it is quite curious to me how the poster above was able to wrangle a payment by the airline for lost or damaged camera gear. Unless the payment was for compensatory damages of other items in the bag that may have been claimed? Anyway, I would not, and do not, expect any airline to step up when they have already stepped out of the game by making us agree to their terms when we purchase the ticket to fly on their plane. I don't think it is fair to us as passengers, but can plainly see that is how it is, and have set my expectations accordingly.



Dec 19, 2009 at 07:30 PM
MTBtrials
Offline
• • •
Upload & Sell: Off
p.9 #11 · U.S. Airways is FAIL


Again, a well worded response focus.

Sorry for that smiley, reading back over my initial response to you, I realize it was poorly placed... and for being "short" I am aware that I suffer from the malady of "long-windedness" as my wife likes to say ( <-- better placement )

Just in case anyone gets to this point and misses anything else: Sam was the OP and he has yet to hear anything from the airline. Someone else mentioned the lawyers letter further down the thread, but it wasn't the OP.

I really like #6 for your response. I like Think Tanks gear, but it is what Sam was using when the water got into his bag in the first place. (in case anyone missed that)

One question: Do you know if the pelican 1510 will fit under the seat in say... a 757? (the boeing with the tipped up wing tips) much like this one:









Dec 19, 2009 at 08:09 PM
53 Veer
Offline
• • •
Upload & Sell: Off
p.9 #12 · U.S. Airways is FAIL


Sam -

Think "bulldog," man. Give 'em hell and don't give up.

Shoot me a PM if there's ANYTHING we can do to help.



Dec 19, 2009 at 08:41 PM
SAREBEL
Offline
• • •
Upload & Sell: Off
p.9 #13 · U.S. Airways is FAIL


My Pelican 1510 fits under the seat. I think it was on the one with the tipped up wings.


Dec 20, 2009 at 11:01 AM
McGrattan
Offline
• • •
Upload & Sell: Off
p.9 #14 · U.S. Airways is FAIL


This thread = Moses


Dec 20, 2009 at 11:31 PM
Ziffl3
Offline
• • • • •
Upload & Sell: Off
p.9 #15 · U.S. Airways is FAIL


a little fyi.....
just because a plane has a 'winglet' does mean it is one particular type of aircraft.

Follow what Focus mention and do a little research. You can always call the airline a day or so prior to departure for conformation of body type or airframe.

If you are a traveling photog vis the airline - consider the proper packaging is vital as backup equipment.

Later,
_Mark



Dec 21, 2009 at 12:19 AM
MTBtrials
Offline
• • •
Upload & Sell: Off
p.9 #16 · U.S. Airways is FAIL


Ziffle,

Understood. I am pretty sure it is the 757 as it flys (nonstop) from Cleveland to Cancun.

I just ordered my Pelican 1510




Dec 21, 2009 at 12:36 AM
MountainTop
Offline
• •
Upload & Sell: Off
p.9 #17 · U.S. Airways is FAIL


U.S Airways can be sure that they have lost one more photographer who read this thread and will not use them as a carrier for any travel or shipping.

I've used them in the past, but in thinking back, my experiences have all been bad, but not a disaster. Who knows why is this parody of an airline is still in business?



Dec 21, 2009 at 01:06 AM
Inku Yo
Offline
• • • •
Upload & Sell: Off
p.9 #18 · U.S. Airways is FAIL


737's also have winglets.


Dec 21, 2009 at 01:27 AM
ckhagen
Offline
• • • •
Upload & Sell: Off
p.9 #19 · U.S. Airways is FAIL


I read the first couple pages of this and didn't make it that far, but I just thought about it again and wondered if anyone had mentioned contacting Christopher Elliott the "travel ombudsman"? He fights airlines and hotels on behalf of people who are getting screwed. Might be worth a try to email him and see what he thinks. Hi website is www.elliott.org
Just ignore me if this has already been mentioned/done!



Dec 21, 2009 at 01:28 AM
MTBtrials
Offline
• • •
Upload & Sell: Off
p.9 #20 · U.S. Airways is FAIL


ckhagen wrote:
I read the first couple pages of this and didn't make it that far, but I just thought about it again and wondered if anyone had mentioned contacting Christopher Elliott the "travel ombudsman"? He fights airlines and hotels on behalf of people who are getting screwed. Might be worth a try to email him and see what he thinks. Hi website is www.elliott.org
Just ignore me if this has already been mentioned/done!


Good point. I'm not sure if the OP is watching this thread anymore.



Dec 21, 2009 at 07:08 AM
1       2       3              8              10              12       13       end




FM Forums | Wedding Photographer | Join Upload & Sell

1       2       3              8              10              12       13       end
    
 

Welcome back
Log in to your account