I'm the third owner of a low mileage 50D. Original owner had won it in a contest but sold it because he is a Nikon user. A few months ago I traded the second owner a 5D for it. About a week and a half ago I started getting an error 30 message. According to Canon that indicated a shutter related problem and it needed to be looked at.
Canon received it on 6/26/09 and I just received and email that it will be deliverd by 4:30 P.M. today 1 July.
I had instructed them to do any needed repairs and I made arrangements for payment.
Along with the delivery information I was pleasently surprised that it was repaired under warranty.
I've read about Canon repair horror stories but here's one positive for Canon.
Okay, Canon service is SUPER..Fedex just brought it.
Repair slip states that a part was loose causing an error to be displayed.
Replaced shutter ass'y part, adjusted exposure & focus, cleaned C-mos and checked all factory specs and updated firmware.
I had enclosed two $100.00 repair vouchers that could be used if I was to be charged. They returned the vouchers.
I have sent one camera, two lenses, and one speedlite to Canon over the years. I've never had anything but exceptional service. And incredibly fast. Every single time the piece is back to me in 7-10 days. It's one of the things that makes me a Canon die-hard.
I agree. As for me, I would say the Canon service is fine for what I pay. I haven't had any nightmares come up (like a lost lens) but I haven't had them bend over backwards for me either. In my book, they get 3.5 out of 5 stars.
timbop wrote:
Underwhelming praise, considering they turned it around in a week at no charge to you -the third owner.
rprouty wrote:
Okay, Canon service is SUPER..Fedex just brought it.
Repair slip states that a part was loose causing an error to be displayed.
Replaced shutter ass'y part, adjusted exposure & focus, cleaned C-mos and checked all factory specs and updated firmware.
I had enclosed two $100.00 repair vouchers that could be used if I was to be charged. They returned the vouchers.
I'll throw this in,
Yesterday I overnighted my MKIII to Irvine for the last Autofocus update and cleaning.
I received confirmation via E-Mail that the body arrived this morning and was checked in, 7-10 days for service. I called "just to ask" if it could possibly be expidited and they said they would try.
5 hours later I received a phone call from the service manager stating it was done and being shipped out TODAY!!
Oh, and since he new I had a race to shoot over the weekend he upgrade the return freight to "OVERNIGHT" at his expense.
Can't ask for anything more than that!
Now I just hope it aims straight!!
Steve
Steve lamothe wrote:
I'll throw this in,
Yesterday I overnighted my MKIII to Irvine for the last Autofocus update and cleaning.
I received confirmation via E-Mail that the body arrived this morning and was checked in, 7-10 days for service. I called "just to ask" if it could possibly be expidited and they said they would try.
5 hours later I received a phone call from the service manager stating it was done and being shipped out TODAY!!
Oh, and since he new I had a race to shoot over the weekend he upgrade the return freight to "OVERNIGHT" at his expense.
Can't ask for anything more than that!
Now I just hope it aims straight!!
Steve...Show more →
Interesting that they upgraded you to overnight, every single thing they've sent me they've overnighted to me.
My two most recent - &, come to think of it, only two - Canon repairs (at either ends of the spectrum: D series & a P&S) were both completed rapidly & flawlessly - & most importantly: gratis!
It's sometimes helps to grouse, but props also when they're due - no?
Canon is super exceptional when you compare the competition such as Sigma and Tamron. It takes weeks, if not months to get even basic repair done by them. I had a Tamron lens needing minor repair that took over 8 weeks before they even started looking into it. This is unacceptable in my opinion. In comparison, all my past Canon servicing has been done in less than 2 weeks.
Steve lamothe wrote:
I'll throw this in,
Yesterday I overnighted my MKIII to Irvine for the last Autofocus update and cleaning.
I received confirmation via E-Mail that the body arrived this morning and was checked in, 7-10 days for service. I called "just to ask" if it could possibly be expidited and they said they would try.
5 hours later I received a phone call from the service manager stating it was done and being shipped out TODAY!!
Oh, and since he new I had a race to shoot over the weekend he upgrade the return freight to "OVERNIGHT" at his expense.
Can't ask for anything more than that!
Now I just hope it aims straight!!
Steve...Show more →
+1 here.
Same thing... got booked for a last minute job right when I sent my camera in. Called and picked it up from the next day... they bumped me up in the priority list to get it back.
One other testimonial: I had a 50 f/1.2 L that had horrible focus problems 2 or so years ago, not attributable to the large aperture issues you'd expect. After the 2nd attempt to calibrate and repair failed, a woman from CanonUSA who explained her role there as a customer advocate asked me how I'd like to resolve the issue. I was offered another repair, replacement, refund or trade up to any other lens I would like. For the difference in price, they sent me a new 85 f/1.2 L. Great turnaround times, they called ME when they said they would, and did everything to provide customer satisfaction.
Canon is a huge company and they could have just blown me off. I think it's to their credit that they went the extra mile to satisfy a customer,
We have choices in the market place. Let's face it, when it comes down to it all gear at the same price point is pretty similar, and capable of producing superb images. Sometimes the distinguishing characteristic is the company behind the product, and the service they provide in a pinch.
