* In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
* To request an RMA number online click here.
* To request an RMA number by phone, call Customer Service at 800-221-5743 / 212-239-7765.
* Place the original package into a shipping carton.
* Include the invoice and the reason for the return. If defective, please specify the defect.
* Please do not place stickers or shipping labels on the original manufacturer’s package.
* The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.
* Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
* Send pre-authorized returns to:
Items purchased from our Used Department are to be returned to:
B&H Photo Used Dept.
420 9th Ave.
New York, NY 10001
* Alternatively, you may return an item to our Returns Department at our New York Superstore.
Rules:
* All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
* Items with timers must show less than 120 minutes of use. Items with shutter counters must show less than 200 exposures.
* B&H is not responsible for personal data or items left in returned merchandise.
* Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
* RMA numbers are valid for 10 days.
* B&H is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
No Return/Exchange On:
* TVs, combos and monitors 37" and larger once opened
* All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped
* Computers, Software and Hardware once unwrapped
* Any computers built or modified by B&H to customer's specifications
* Special Order merchandise
* Underwater equipment that has been submerged
* Educational tapes and books once unwrapped
* B&H Gift Cards are redeemable for merchandise only and may not be redeemed for cash.
esanchez wrote:
I tried calling B&H but they are closed. Does anyone know if I pay shipping back to them and then they pay shipping back for an RMA??
It depends on the reason for the return. If you changed your mind it's on you; if the wrong item was shipped, it's on us, and so on. When we're paying return shipping, we send an email to UPS and they then email a prepaid package return label to you. They're not always super-speedy about this, so give it a day. And, we've seen these get caught in a customer's "spam" filter, so please double-check before telling us it didn't arrive.
I've made quite a few purchases from B&H this year and a few items I've received were defective. Each time B&H customer service has stepped up and made the return painless. They even cross shipped an item for me so I would have it in time for an event (i.e. I didn't have to pay for the replacement item to get it shipped). I didn't expect them to do it, but I asked and they did it.
