Just received word from MAC camera that my shutter was physically broken and will not be covered...I took out an extra 2 years warranty from Adorama on the camera, bought it in 2007...I was at a softball game 1 and half months ago and the shutter broke..I sent it too Canon and they repaired it,,,cost me 330.00 for the repair...Now it was up to me to get reimbursed by Mac Camera for the cost...They just sent me an email saying that a broken shutter is not covered...hmmmm....Is this pretty normal when you have purchased an additional two year warranty...Bill BTW the camera had around 49000 clicks on it....
I guess it extends the "canon" warranty 2 more years... like defects and such....I was under the assumption that a broken shutter was covered,,,but, I guess its not...heres the reply from Mac Camera warranty..
After reviewing your estimate, Mack Camera will not approve or reimbuse
you for this repair because the estimate from Canon states that your
shutter is broken. We do not cover physical damage. Mack Camera's
warranty only covers parts and labor for manufacturers defects not
physical damage.
What a Ride wrote:
I guess it extends the "canon" warranty 2 more years... like defects and such....I was under the assumption that a broken shutter was covered,,,but, I guess its not...heres the reply from Mac Camera warranty..
After reviewing your estimate, Mack Camera will not approve or reimbuse
you for this repair because the estimate from Canon states that your
shutter is broken. We do not cover physical damage. Mack Camera's
warranty only covers parts and labor for manufacturers defects not
physical damage.
a non functional shutter is broken in fact and any non function or issue can be considered broken. these people are playing you. you need to get contact canon and get an explanation exactly how it was broken. even canon would cover that if it were their warranty if no external physical load was placed on it.
Of course it is a ripoff. The particular warranty the OP purchased covers replacement parts if failure of those parts is due to a manufacturing defect, l.E., not a failure due to normal wear and tear. Unfortunately Canon isn't going to do a thing because as we are all aware it is their normal practice to replace shutters with low clicks at no charge. Somehow this did not fall under their standard practices.
Just for future reference Mack, which has historically been reasonable to deal with, sells a Diamond level warranty for a few dollars more that covers any damage to the camera including dropping it on the parking lot or in the pond. This particular warranty is a sham. Sorry for your trouble. Could you give us some indication why you didn't just send to camera to Mack to begin with, at least you may have had a fighting chance to getting them to stand behind the replacement. Also did this happen to be a Canon refurb, just curious.
Ok, the main reason I sent it back to Canon in Jersy, was It just happened to be the end of May, and thats when all the State Baseball, track, softball was happeining, and I needed it quick...I got the camera back in 5 days...of course I spent a ton of money having it sent by AIR,,,I was able to use the camera for all the baseball and softball.....This was a new camera when I purchased it from Adorama in 2007....After Id been using the camera with the new shutter, the lens locking pin quit working and could not trust it with the 300 on it....so,,,,I sent it too Mac...and they also told be that this is not under warranty also......double whammy......I thought a pro canon camera would stand up better than this....Its kinda like if I buy a new car and the transmission goes out a year or two later, and they say that its phsically been damaged.....Bill
Bill, you need to get on the phone tomorrow and demand to talk with a supervisor at Canon. 49k clicks on a 1D2n shutter is nothing and they have replaced both a 1DsMk3 and a 5D shutter for me at no charge within the last six months, both well out of warranty. It is a common practice for Canon, particularly on their pro bodies. It is not at all out of reason for you to ask why you are being treated differently especially since you purchased a new camera from a Canon dealer. My opinion is that unless they found something foreign jammed in the shutter you will get some satisfaction. They are very sensitive about their 1D bodies right now, push them my friend, I think it will help.
Yes, I have plans on calling them folks back,,BTW I was really impressed with their phone manners and quickness in getting my camera back...Thanks for your advice...Bill
I talked with a canon rep this morning, and he said that the only way that he knows that a shutter could be bent is when you are shooting in burst mode. I called back MAC and they are going to call Canon and talk to them...On Canon's repair invoice, it says "the part was bent and the shutter did not operate properly"..
So, Im waiting for MAC to return my call......Bill
john_edwards wrote:
I paid 280 ( or 180, one of those numbers anyway) thereabout for a 1d2 replacement with 58k clicks. Perhaps you have to be CPS for free forever.
John I don't know what to tell you other than it has been my experience that most times they are reasonable about free replacements. In the case where the camera has not been abused and they want to reach into your pockets I think you have to strongly protest and at least get up higher in the food chain. I have had to pay to replace a couple of Nikon shutters and they are not cheap. Recollection is I paid about $450-500. Being in the CPS program never hurts but in these cases it is less of a determining factor because frankly most hobbyists don't use their cameras like a machine gun and the shutter should stand up quite well.
Bill I hope your conversations turn out to be fruitful, please let all of us know.
It was only 6 months old but I didn't have a receipt and since it was purchased at circuit city I couldn't get a copy of one.
No matter how much hell I raised they refused to replace my shutter for free, even though it died 140,856 clicks before it was rated too. Finally I had to fabricate a receipt so I wouldn't be out $300.
thats a simple one. no free service without receipt duroing the warrantee period. they have a policy and following that too. now there is no hard warranty on the shutter rating either. they say the shutter mechanism has been tested to xxxxxx amount of actuations. this means that it is capable of doing so depending on a infinite amount of operational factors. that does not mean you are gaurenteed to get there from here. they also have, in the US, a 1 year warranty. if you need to use said warrantee you need to prove purchase date. the burdon of proof is yours to provide. they do not warrantee a camera or lens that is been sold by the original owner to another.
davenfl wrote:
John I don't know what to tell you other than it has been my experience that most times they are reasonable about free replacements. In the case where the camera has not been abused and they want to reach into your pockets I think you have to strongly protest and at least get up higher in the food chain. I have had to pay to replace a couple of Nikon shutters and they are not cheap. Recollection is I paid about $450-500. Being in the CPS program never hurts but in these cases it is less of a determining factor because frankly most hobbyists don't use their cameras like a machine gun and the shutter should stand up quite well.
Bill I hope your conversations turn out to be fruitful, please let all of us know.
Dave ...Show more →
I didn't mind what it cost, it is what it is. But it did die during burst shooting, a fast moving train to be exact. Good to know as I think I'll keep the 1Ds2 on slow mode.
if you look at it that way its yet another feature that has a low confidence in operation to advertised hype factor. 5 fps is not a machine gun rate on any camera by todays standards. if the device is designed, manufactured and advertised to do something i firmly believe it should be able to do it. it should also be able to perform within its spec without it being a potential issue. if it bends or breaks in process that proves that it was not built to sustain such use at any point
so in the end they can BS the heck out of us with every high tech horse%$^& item the want to throw in and in the end should it fail to perform or just fail period they have no responsibility attached. how World bank system of them. play fast and loose and walk away with the cash too.
i do mind what it costs and i do mind how and if it functions as advertised
