I used to work in electronics retail and I can tell you this is nothing new from ANY company. Nikons always came back, Canons always came back, Sonys always came back (way more often then anyone else).
Seriously about 1 out of 7 cameras sold came back with genuine defects. Same goes for computers, and mp3 players, and tvs etc. Nothing knew at all. The OP just got really really unlucky.
He has the same luck with cameras that I have TVs, but I know its not QC at the TV company, crap happens and every single brand is like that. The only thing electronic that doesnt seem to have near as many returns is videogame systems.
Mattbtn wrote:
Dang, did you get all of the cameras from the same vendor? I'd almost be more suspicious of them as getting three random, defective cameras in a row seems very unlikely, no matter who the manufacturer is.
I was wondering about that myself - who is the vendor so I know not to get a 5D2 from them if I should decide to actually get one in the first place.
Tom_W wrote:
I was wondering about that myself - who is the vendor so I know not to get a 5D2 from them if I should decide to actually get one in the first place.
Maybe the store got their copies from a knock-off factory in China. Just kidding! Wow, 3 bad experiences in a row. What are the chances of that happening? Maybe someone is trying to tell you that this is not the right camera for you!
Man, you've seriously got the worst possible luck, methinks.
Still, I don't think it's much more than bad luck; we're looking at severely anecdotal evidence here that says almost exactly nothing; says about as much as the fact that I've never had problems with any of my Canon gear to date, really. Yes, better QC would be nice. Yes, in an imaginary world expensive, highly sophisticated bits of electronics involve no risk, but since we live in this one, that's a pipe dream for pretty much any brand, any model.
But it still blows if you have to deal with it again and again (and again, in Daan's case). Commiserations, dude.
This is unacceptable and if Daan moves to Nikon, I would fully agree and support his decision. If you make a living with your gear, you can't put up with this sort of nonsense.
That said, how many 5DMkII units have been sold world wide, and how many have been returned to the dealer or to Canon for repair or replacement? How does that compare with the Nikon D700? It would be interesting to know, if we should ever find out, what the probabilities are.
I suspect they are quite comparable since the 5DMkII has been selling like hotcakes and is always sold-out or back ordered at many dealers.
maverick666 wrote:
Can you swap ?. If not make sure Canon is paying your shipment..
I live in Switzerland. We don't have the same "liberal" return policy here as you have in the USA... As soon as it's out of the shop it's yours. Whatever happens has to be dealt with under warranty.And I don't even start with Canon customer service in Switzerland.... In fact it's not even Canon as they subcontract it to a company which is repairing lawn mowers and washing machines as well !!!!
Daan B wrote:
The stress, disbelief and waiste of recources and time this little 5D2 adventure has cost me... This is too much. I HAVE LOST FAITH in Canon
Daan, I definitely understand how you are feeling. It would be nice if some Canon executive saw this thread and decided to use thier (Canon's) resources to find out why you received three bad kits in a row. They can replace your kit, but can they replace your lost time? Can they make up for all of the frustration and anxiety and grief accompanying the fiasco? I hope that you have communicated with Canon and not just the place you bought the kit from. Somebody at Canon needs to know how bad the QC has been.
Desmo wrote:
I live in Switzerland. We don't have the same "liberal" return policy here as you have in the USA... As soon as it's out of the shop it's yours. Whatever happens has to be dealt with under warranty.And I don't even start with Canon customer service in Switzerland.... In fact it's not even Canon as they subcontract it to a company which is repairing lawn mowers and washing machines as well !!!!
As much as a loathe the concept of "liberal return policies", this is not an example of it. If a supplier delivers defective goods, they have to exchange it or provide a refund. It's not like something broke while it was in your possession, this is a case where a new product is DOA. I don't know about the laws in Switzerland, but sending a customer into a warranty battle with the manufacturer in such a situation is borderline criminal IMO. The supplier is responsible for delivering a properly functioning product and should be held responsible if they don't fulfil that obligation. Warranty is for issues that occur post-delivery.
Chrono1081 wrote:
I used to work in electronics retail and I can tell you this is nothing new from ANY company. Nikons always came back, Canons always came back, Sonys always came back (way more often then anyone else).
Seriously about 1 out of 7 cameras sold came back with genuine defects. Same goes for computers, and mp3 players, and tvs etc. Nothing knew at all. The OP just got really really unlucky.
He has the same luck with cameras that I have TVs, but I know its not QC at the TV company, crap happens and every single brand is like that.The only thing electronic that doesnt seem to have near as many returns is videogame systems....Show more →
I wonder if these were returns that came back and the company send them back out. Since the camera are so hot and sold out everywhere maybe they thought it would fly. canon can't be that bad can they?
either way i hope you work it out without any more grief
Desmo wrote:
I live in Switzerland. We don't have the same "liberal" return policy here as you have in the USA... As soon as it's out of the shop it's yours. Whatever happens has to be dealt with under warranty.And I don't even start with Canon customer service in Switzerland.... In fact it's not even Canon as they subcontract it to a company which is repairing lawn mowers and washing machines as well !!!!
That depends a lot from where you buy your stuff from. Many online shops are not reliable when it comes to service, if you are prepared to pay 5% more I am sure you are going to find a dealer with a good return policy. People have to understand that looking for the best deal comes with a "price"
As for repairs, there are actually two service centers to choose from. As I understand ITSL services Canon gear only. They are competent but not very fast IMO.
